Best in Travel Insurance Company

8 minutes ago

CU

They were very quick to help with my insurance needs.. thoughtful and understanding with regards to my husband’s passing

20 minutes ago

SU

Aardy made it easy to chose a policy out of the many choices

3 hours ago

JE

Great Service

3 hours ago

The price was great and so was the car that I got

7 hours ago

JO

Incredible experience

3 days ago

AN

Easy and clear website, competitive cost, great!

3 hours ago

I wish zero stars one is too generous. The worst experience ever getting our insurance refund when my family fell terribly ill and had to cancel our family trip. We started this claim Aug. 24th and have still not even received acceptance after waiting for their broken system they claim was down and could not even send our documents. Their requirements are set up so one will get so frustrated they don’t follow through jumping through all the unnecessary steps of getting the documents to them. The first day we called we were told system was down for at least 72 hours and could not receive any thing to get our claim started. Then the representative told us not to worry we have a year to file. Well people don’t want to wait a year we need our claim funds immediately as we suffered Covid so now not only were we out $11,000 plus dollars I couldn’t work and hubby is retired. So we need our claim settled like yesterday. Last week I got a email finally saying they are looking over the documents. And would let us know if they needed anything else to go forward. I don’t know what else we could send them other than maybe our DNA and an armor or leg!!! I’m sure their strategy is to make this delay last as long as possible. We have submitted more than enough documentation to prove our illness and claim acceptance and should be reimbursed our funds by this week. We feel Generali Travel USA is on the brink of being fraudulent and designed to frustrate and make claimants jump through unnecessary hoops when they are feeling very ill and set back already. We will never use that insurance or stay at an Airbnb that doesn’t refund by host or use a reputable 5 star company. Unless this is claim is paid immediately. We will make sure to let all of our friends and family know as well. So hopefully they do the right thing and pay out immediately or we will avoid this business like I said with our very large network.

13 hours ago

NR

Didn’t have to use it but the app is nice

13 hours ago

CU

Website is very user friendly.

A day ago

BE

Kendall was excellent. Direct, informative,friendly and efficient. He offered and delivered just what I needed.