You didn't do what you promised.
My son was almost hit by a car while riding a bicycle, but the car swerved and my son hit the car. The police and ambulance came and were going to take my son to the hospital. But after loading him in the ambulance, my son suddenly said he was fine and didn't need to go to the hospital.
We had liability insurance and so we called you and you explained that we should go ahead and pay the damage on the vehicle, which was about $750. We sent you receipts, police reports, everything you asked for, but then you said you weren't going to pay. I travel all over the world and bring people with me all the time.
I would appreciate you doing the right thing, the very thing I've paid you for, and follow through with what you said you were going to do, and reimburse us like you said you were going to. If not, how can you honorably continue to sell insurance. Please make it right. My number is 817-501-8941.
Steve Headland
Date of experience: August 11, 2024