IMG® Reviews

12,156  Excellent
TrustScore 4.5 out of 5

4.6

In the Insurance Company category

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Reviews4.6

12,156 total


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Rated 5 out of 5 stars

Initial feedback on taking travel insurance

Your web site is so well designed which shows the next option in sometimes floating form so that you do not have to search the way forward.
Secondly the price options have a very big range so as to offer versatility for the customers to choose instantly.
However the pre existing disease area is vacant and does not offer a place to mention pre existing diseases which may be an issue in case any medical requirement arises.

Date of experience: September 15, 2024


Rated 5 out of 5 stars

Great Teledoc Coverage from Experience

I've used this insurance plan many times when travelling. I had to use it once in Portugal and used the Teledoc add-on and was very pleased with the outcome. I also incurred some expenses and was reimbursed promptly. I've never had an issue with IMG.

Date of experience: June 15, 2024


Rated 4 out of 5 stars

Simple to use

Simple to use, clear information. Reasonable prices. The only thing lacking is clear information about how to go about making a claim if necessary.

Date of experience: September 14, 2024


Rated 5 out of 5 stars

Trip to Italy

I bought medical insurance before going to Italy.
Application was easy to understand and complete.
I found a good choice of plan
Prices look attractive

Date of experience: September 12, 2024


Rated 5 out of 5 stars

Used IMG last year in Europe

Used IMG last year in Europe. Needed reimbursement, procedure was easy and straight forward. Just signed up for this year's trip.

Date of experience: September 12, 2024


Rated 3 out of 5 stars

The date part of form for DOBs is…

The date part of form for DOBs is weird, and only realized what was happening because it said our ages was wrong! Because day was where month was supposed to be and vai savers a!

Date of experience: September 14, 2024


Rated 5 out of 5 stars

Old Customer!

I've been buying travel insurance from IMG for more than 10 years, always a great service!

Date of experience: September 11, 2024


Rated 5 out of 5 stars

Easy and reasonable

Easy and reasonable. Seems to have excellent coverage. Only needed medical which other websites didn’t offer. Offered phone protection too!

Date of experience: September 09, 2024


Rated 5 out of 5 stars

Easy process

Easy process. Affordable. Hopefully I will not need to use this insurance service while traveling, but its good to have just in case.

Date of experience: September 07, 2024


Rated 5 out of 5 stars

never used never needed either

So far buying the insurance has always been easy. Luckily we have never needed it. Different experiences may tell different stories...wish us luck to never NEED it.

Date of experience: September 03, 2024


Rated 5 out of 5 stars

Good job

Good job, was easy to fulfill and great coverage!

Date of experience: September 15, 2024


Rated 1 out of 5 stars

Abandoned and delayed in emergency

I would give less than 1 star if I could. They take forever to respond to claims filed and typically will not cover them. IMG might not be a scam, but they get out of paying through cleverly worded loopholes and insincere legal maneuvering. If you are traveling DO NOT USE IMG GLOBAL FOR INSURANCE. I've been to over 100 countries and they are the absolute worst and most dangerous "coverage" to have.​

Date of experience: May 31, 2024

Reply from IMG®

Hello - We apologize for the unfortunate circumstances that you've experienced.


Rated 5 out of 5 stars

Easy comparisons

Easy comparisons. Clearly defined terms. simple completion of form.

Date of experience: September 12, 2024