Arch RoamRight Reviews

1,775  Excellent
TrustScore 4.5 out of 5

4.6

In the Travel Insurance Company category

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Reviews4.6

1,775 total


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Rated 5 out of 5 stars

Journey

What made my experience great was your employee, Anne. She was helpful, gracious, understanding, caring.
At the same time doing her job for the company. In my career, until I retired, i was constantly in search for employees like Anne. She is a rare find! All of this is a process, but Anne has made it a smooth one.
Thank you!

Date of experience: September 04, 2024

Reply from Arch RoamRight

Mike,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Isabel was very kind & professional

Isabel was very kind & professional. She made sure that If I had questions that they would be answered in this first call.
She explained very clearly and proficiently my question.

She made me feel she cared and represented your company well.
Thank you Isabel

Date of experience: September 09, 2024

Reply from Arch RoamRight

Susan,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 1 out of 5 stars

I purchased this insurance for a cruise…

I purchased this insurance for a cruise through Margaritiville at Sea. They took my payment right away but never sent me the policy. When we were delayed 2 and 1/2 days in Tampa for our cruise, they di not want to pay out what the policy states. We were supposed to fly out a day earlier so we could make the boat and was delayed a day and they stated the policy did not start until the day of the cruise. If I would have had the policy before we went I would have noticed that the days were not right. The cruise was delayed and policy states any delay and we would get up to $695.00 back and they want to give us nothing. Because my college daughter was also on the trip we had to book hotels for four people that we paid for but they want to divide the cost by 4 even though we paid for the whole price of Hotels because she had no extra money. The price of the Hotel for double beds was the same as for 2. Be careful of this insurance as they do not want to pay for what the policy states.



Date of experience: August 10, 2024

Reply from Arch RoamRight

Gail,

Thank you for reaching out to us. At the time of posting, we are reviewing your appeal and a member of our team will be in touch shortly.

Regards,
The Arch Red Sky Team


Rated 5 out of 5 stars

Excellent Service

I called the 800 number and had a "real" person answer immediately.
Sam answered all my questions and I was able to purchase 3 policies for 2025 cruises.

Date of experience: August 28, 2024

Reply from Arch RoamRight

Patricia,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer. Rep found my record quickly and set up coverage for my upcoming trip. Whole process was just a few minutes, and I quickly got the confirmation email. Document that was sent on coverage was very clear, readable. Thanks.

Date of experience: August 16, 2024

Reply from Arch RoamRight

John,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Exceptional Service

Morning!
Arch RoamRight has done it again! Megan answered my questions with thorough explanation, professionalism and humor. It has been a positive experience working with this well trained staff. Thanks, Megan, Ann and Shannon!
Linda Werth

Date of experience: August 12, 2024

Reply from Arch RoamRight

Linda,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

I have not used your company before

I have not used your company before, but will again. Isabelle was very thorough about everything and answered my questions to a tee.

Date of experience: August 29, 2024

Reply from Arch RoamRight

Carol,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Thank you for standing by my insurance…

Thank you for standing by my insurance policy. After reading horror stories from others about their in claims I was worried but you guys were extremely fair. It took about a month to go through the process and I had to upload a lot of documents but in the end you honored my policy which was such a relief. When a death interrupts your vacation having insurance was the only positive in the experience. I will always use your company for my travel insurance needs from here on and hopefully I will never need to use it again.

Date of experience: August 02, 2024

Reply from Arch RoamRight

Betsy,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Cory calmly talked me through it!!!

Cory calmly talked me through this claim process so I was no longer intimidated by pointing out areas to look at and hints to make this claim easier to understand. He again pointed out what to expect and who to contact and ways to get documents back to their office. A wonderful compassionate man with a great regard for those customers who are first timers making a claim. Thank you so much Cory 😀

Date of experience: July 22, 2024

Reply from Arch RoamRight

Jill,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Peace of mind.

Our granddaughter was attending a two week educational program in Europe. Having this coverage in place gave us peace of mind. The purchase process was very easy.

Date of experience: July 15, 2024

Reply from Arch RoamRight

Margaret,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Isabel was so much fun to talk to

Isabel was so much fun to talk to. She had an extremely cheery attitude. She was able to research my questions and provided great service in purchasing a new policy.

Date of experience: August 14, 2024

Reply from Arch RoamRight

Hello,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Do I sound like I know how to do this?

Somehow Cory got me through filing a medical claim this morning for my wife. His professionalism and patience were really tested today. I am so glad he assisted me with my limited computer ability. Great job Cory and thanks again. Joe

Date of experience: July 24, 2024

Reply from Arch RoamRight

Joe,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Cory made purchasing my policy very…

Cory made purchasing my policy very easy. He was efficient and friendly.

Date of experience: August 30, 2024

Reply from Arch RoamRight

Gene,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Jenny is The Best!

Jenny was wonderful, knowledgeable, and a joy to speak with! I'm so thankful to have gotten her on the phone as she made the experience a delight instead of a task. It's our second time using RoamRight and will continue for all future travel as well!! Thanks again Jenny & Congrats!!! :)

Date of experience: July 16, 2024

Reply from Arch RoamRight

CK,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Lorie was very helpful!

I was following up on a claim and Lorie was able to give me all the information I needed. She was very professional. This is the type of responsive care that I have received from day one of the horrible medical emergency that we encountered on 4/13/24 while on a Caribbean cruise. Today’s call will probably be the last of many. I’m truly thankful for everyone, every step of the way. I also just renewed my multi trip policy 👍🏼

Date of experience: July 22, 2024

Reply from Arch RoamRight

Kathleen,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

The agent was professional

The agent was professional, efficient, clear and helpful. She found my profile because I am a returning customer. I got what I needed in a short call. Well done!

Date of experience: August 07, 2024

Reply from Arch RoamRight

Saumya,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Caitlin is the best!

Caitlin, our customer service representative, was personable, affable and very professional. She was helpful, patient and waited while we uploaded documents to verify that they were received. We are very pleased with her attention to detail and pleasant phone manner.

Thanks Again,
David and Yuan-Yu

Date of experience: July 23, 2024

Reply from Arch RoamRight

David and Yuan-Yu,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Your representative was Smart and Quick

Your representative was professional, knew what she was doing and I renewed the policy, no sweat!

Date of experience: August 30, 2024

Reply from Arch RoamRight

Sam,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team


Rated 1 out of 5 stars

Don't waste your time

After jumping through all the hoops required by Roamright, legitimate claim for a broken toe during a trip to Cancun was never paid. Pretty worthless experience.

Date of experience: September 02, 2023

Reply from Arch RoamRight

Sam,

Thank you for reaching out to us.

At the time of posting, we understand that your issue is being or has been resolved.

Please look out for a communication from our team and if you have any further questions, please contact us.

Regards,
The Arch RoamRight Team


Rated 5 out of 5 stars

Amazing response and explanation of the…

Amazing response and explanation of the policy! I had the quote in front of me before I could take breadth. Then we went over in detail and answered all my questions. Was able to make a decision while on the phone!!

Date of experience: August 13, 2024

Reply from Arch RoamRight

Tim,

Thank you for your review.

We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch RoamRight Team