Travelex Insurance Services Reviews

Simple and quick to file claim. Very responsive Customer Service. No issues in company approving claim.

Date of experience: July 30, 2024

I love everything about this service. I only wish I could purchase through the app instead of purchasing online and then transferring to the app.

Date of experience: August 27, 2024

Not much to say...
I shopped on line for insurance. The Travelex site was easy to navigate, the rates were competitive, and the registration and payment processes were straight forward. My trip was uneventful. I didn't need the insurance. End of story.

Date of experience: August 14, 2024

My trip went without complications. There was no need for compensation. But I want to point out that I made my choice in favor of Travelex because the information on site was clear to me. I was also satisfied with the pricing policy. It was easy for me to get the electronic version of insurance.

Date of experience: July 18, 2024

Last year I encountered a minor medical issue in Johannesburg. After submitting the proper receipts and services, I was promptly issued a couple hundred reimbursement check. VERY satisfied.

HOWEVER, at $1600, this year's insurance to Portugal, I feel was ungodly overpriced.

Date of experience: May 04, 2024

Not fair decision made by TRAVELEX staff. I will speak to senator regarding it.

Date of experience: August 21, 2024

i always use travelex always good service never had any problems or any delays everything is on time i just love Traveled.

Date of experience: July 24, 2024

There was a short delay processing my claim but a check arrived promptly and I was happy my plan really worked! Paid for medical expenses and delayed trip fees. Affordable plans and easy to get a quote online.

Date of experience: June 15, 2024

I always use travelex when traveling to other countries. Never had issues when we had emergencies and need to visit a doctor during a family trip and that’s not unusual when traveling with kids.

Date of experience: July 19, 2024

I have been using Travelex for all of my trips for many years now and the company is excellent. There have been a few occasions when I've had to file a claim due to unforseen circumstances and Travelex has always come through with paying my claim in a very swift manner. I never travel without getting travel insurance for all of my international travels (which are many); it's just part of the cost of travel. I highly recommend the company.

Date of experience: January 18, 2024

A representative was very smooth to answer questions to process my claim. It was easy to understand what I need to prepare for my claim. Once I submitted my information, I received an e-mail to tell how my claim will review from the review team. After about 2 weeks, I received an update by e-mail. It described how my case was reviewed and I totally understood a result of my claim. I was really happy that everything went well and fast. I will definetely use your company when I do the next trip! Thank you!

Date of experience: April 18, 2024

What made my Travelex experience great was the service I received when making my arrangements...The agent found my previous policy and moved efficiently to prepare exactly what I wanted this time, based on the earlier one. There was no hassle and everything went smoothly. I'll return to Travelex when I need travel insurance in the future! Thank you.

Date of experience: September 07, 2023

I have never filed a claim or talked to anyone at Travelex, but having an insurance gives me a peace of mind before traveling.

Date of experience: July 09, 2024

Filing a claim due to a cancelled trip was easy to do. Filling out the claim form and downloading the necessary documents was also very easy.
Communications regarding needed data was via email.
The only complaint I have was that communication throughout the review process was nonexistent. It would have been good to get a weekly update on the status of the claim review.
My claim was fully covered and the money was direct deposited into my bank account.

Date of experience: November 09, 2023

I've always been skeptical of trip insurance and all the promises of straightforward claim processes, but I was blown away with how responsive, simple, and logical the Travelex was. I decline all trip insurance for any travel booking I do now and only use Travelex. Cheaper, more efficient, less red tape. What's not to love?

Date of experience: February 03, 2023

We purchased insurance for our Israel trip. Israel came under a Terrorist attack 6 days before we were to leave. Quest was our travel company and and Quest is 100% nonrefundable, which is why we purchased the insurance. After sending all kinds of documents to TravelEx requesting a refund I have still not heard from them. Still unsure if we will be getting a refund. That trip was a lot of money and we were unable to go for circumstances way beyond our control.

Date of experience: October 19, 2023

Travelex promptly refunded the cost of cancelling our trip after one of us came down with COVID-19. No questions were asked after we submitted our documentation. We were worried that it would take much longer than just one week. We would use them again.

Date of experience: October 28, 2022

My trip to Israel was cancelled. I therefore cancelled the policy and requested a refund of the fee paid for the policy as it wouldn't be used and there would be no claims. It took multiple 'layers' of service representatives to get to someone who could instruct me as to what was needed. I followed the instructions - then they added more requirements. Bottom line - they have no intention of refunding the fee or even part of the fee.

Date of experience: November 07, 2023

I cannot recommend Travelex enough.
You always think you will not need the benefits until "It happens" From the moment I placed my call after our luggage was stolen to the moment I received my payment, your representatives were so understanding.
I can still hear the gentle voice of the representative when I called hysterically crying. She made me feel so much better as she patiently walked me through what needed to be done.

Date of experience: August 19, 2022

Travelex used to have a line on their flight insurance form to list a beneficiary. They no longer allow the purchaser of insurance to name a specific beneficiary, instead the issued policy lists beneficiary with a ? I purchased a policy on May 15, 2024 and was rudely informed by a cust svc rep that it is illegal to specify a beneficiary. My response to this review by Travelex was that on a separate policy I purchased May 2 2024, the policy had been amended when I called. Travelex should train their cs reps so everyone is on the same page and include a space on the application to specify a beneficiary so customers don't have to waste time on the phone to amend purchased flight policies.

Date of experience: May 15, 2024