Heymondo Travel Insurance Reviews

Hello Yvonne,

Thank you for sharing your feedback, and we are sorry to hear that you were not satisfied with the response to your request.

After reviewing our communications, we can confirm that all your questions have been addressed. However, to ensure clarity, our Customer Team has reached out to you again via email to provide further explanation. We hope this has resolved any outstanding concerns.

Additionally, our team has offered to schedule a phone call and will be happy to speak with you directly to clarify any remaining questions.

We look forward to hearing from you and assisting further.

Heymondo Team

We're so glad we were able to help you find the right policy for your needs and we really appreciate your feedback.
Please remember that, if your residence coutry is Italy, you can purchase the policy both in our international website heymondo.com (in English) or in our Italian website heymondo.it (in Italian)
Should you need any clarification about your policy, feel free to contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366 (Mon-Fri 09h to 18h GMT+1)
In case of an emergency during your trip, remember that you can easily contact our travel assistance support by calling at the 24 hour contact number you have on your policy or by our Heymondo app. 
Have a nice trip!

Hi Jennifer - thank you for your great review! I will pass on your lovely feedback to the team! We are so glad you had a good user experience with us.

Thank you for thinking of us to insure your upcoming trip, Jaime. 
We're glad to know you found the purchase process, simple and straightforward. 
We work with the most reputable insurance providers to be able to offer our travellers the best possible coverage and are always at your disposal to clarify any queries you might have or to assist in the claims process. 
We understand our Customer Service team has sent you an email to inform you of your coverage options and to clear up any other questions you might have. 
Kind regards, 
Heymondo Team

Anna, many thanks for your kind words. We're so glad you found the right policy for your needs and we hope you get to enjoy your trip safely.

Hi Steve, 
Thanks for taking the time to share your experience with other travellers. 
We're sorry to hear of this set-back during your trip and apologise for any delays in the resolution of your claim. We're glad to know it has now been resolved favourably for you. 
We appreciate your feedback as it will help us to continue to improve our services in the future.

Lizz, many thanks for your kind words. We're so glad you found the right policy for your needs and we hope you get to enjoy your trip safely.

Hi Cristina, 
We apologise for any confusion there may have been in the resolution of your claim. 
We understand our Customer Service team has reached out to you via email for more information on the requested reimbursement and is also in contact with the claims team to review that your case is processed correctly. 
Please feel free to respond to their email when you have the chance. Alternatively you can send them a Whatsapp message at +34 627 283 366 and they will get back to you as soon as possible. 
As always, we remain at your disposal to assist in anyway possible. 
Kind regards, 
Heymondo Team

Hello Linas,

Thanks for protecting your trip with us and for your feedback. 

With regards to our App, we would like to inform you that the language shown might depend on your phone settings. If you have any questions or need any help with this, please do not hesitate to contact our team and we will be more than happy to assist you. You can contact us via email (hello@heymondo.com) or through our Whatsapp service: +34 627 28 33 66. We remind you that our opening times are from  09:00 to 18:00 GMT+1 from Monday to Friday, although our platform assistance is available 24/7.

Best regards,
Heymondo Team

Thank you so much for your kind words, Alejandro. We really appreciate you taking the time to share your experience with us.

Many thanks for your kind words. We're so glad we were able to help you find the right policy for your needs and we hope you get to enjoy your trip safely.

Hi Rosalind - thank you for your great review! I will pass on your lovely feedback to the team! We are so glad you had a good user experience with us.

Thank you very much for your kind words. 

We are delighted to hear that you are satisfied with our customer support. Rest assured, we will share your feedback with our colleague Sonia. We look forward to assisting you again soon!

Hello Denise, we really appreciate you taking the time to share your feedback and we’re so glad you had a positive experience so far!
Please remember that, in case you need assistance during your, trip you can contact the 24 hour travel assistance team on the number that appears in your policy or via the App.

Thank you for your feedback! We're delighted to hear that you found the booking process clear and fast. If you have any questions or concerns in the future, feel free to reach out to us. Have a great trip!

Hello Paulo, we really appreciate you taking the time to share your feedback and we’re glad we were able to help you find the right policy for your needs. Safe travels!

Hi Catalina, 
We're sorry to hear of your discontent with our services. 
As you mention, the Annual Multitrip policy includes a deductible on medical expenses. This is detailed online before purchase and also appears in the policy details sent via email at the time of purchase. 
For future reference our Single trip policies do not include a deductible. 
We remain at your disposal for any further clarification. 
Kind regards, 
Heymondo Team

Hi Eduard, 
Thanks for thinking of us to insure your trip and for sharing your experience. 
We appreciate your feedback and will take note of your suggestions to continue to improve our services in the future.

Hi Nad, 
Thanks for thinking of Heymondo to insure your trip and for taking the time to share your experience. 
We're glad to have been able to assist in the name change and will pass your lovely comments on to our Customer Service team. 
Feel free to contact us for anything else you might need.

We are delighted to hear that you are pleased with our services. Your feedback is highly appreciated, Lina!