Seven Corners Reviews

Every person I have talked with at Seven Corners has been courteous and knowledgeable, and I have used Seven Corners for several European trips. Also, they are in the US and are easy to understand. Janetta was especially helpful when I checked on an issue this morning.
Carolyn Watson

Date of experience: September 11, 2024

Excellent customer service! I spoke with a representative named Amber H. today, and she listed to my concerns, assured me regarding the claims process, and even provided tips for me to follow up with the claims team. She was not only knowledgeable and helpful, but friendly and empathetic as well.

Date of experience: September 07, 2024

They closed my claim and the reason without any reason.
I sent to them all documents needed and i have been asked them everyday status of my claim they said no any document needed

Please avoid this scammers company

Date of experience: April 29, 2024

Claim processing was simple and clear. Customer service team was very helpful, patient and courteous and answered my questions in detail ( thank you Candace!)
Had to use the emergency room and had an overnight hospital stay, and the Seven Corners plan covered majority of the expenses. I did have some pending amount which was not covered by insurance, but overall the insurance company did a good job. I had heard of experiences where many claims get denied or paid in part, but luckily in my case, the Seven Corners plan paid out most of the hospital bills. They worked directly with the hospital and i did not have to intervene. My experience with them was very good and will be using them again

Date of experience: September 06, 2024

After purchasing a basic plan, I changed my mind and decided I'd rather have the plan that my advisor, Troy, had initially recommended. He was very easy to reach and he was able to cancel the policy and arrange for the coverage I wanted. My call was transferred to accounts, and Agnes was able to process the refund quickly. Both were very professional, personable and helpful. Received confirmation emails of the new policy and the refund within minutes.
I am a repeat customer and found the rate to be competitive.

Date of experience: September 03, 2024

We bought a travel insurance from Seven Corners for trip to Europe. We still had some questions before the trip and called the company. Candace in customer service answered all our questions and explained the policy very clearly. Thank you!

Date of experience: September 06, 2024

Laura was kind, cheerful, and helpful, and answered my questions very quickly, alleviating any concerns about potential policy changes. Thanks!

Date of experience: September 06, 2024

I had to file a claim for a medical reason. The claims process was straightforward and easy to get through. I had a few questions and a representative spent time with me over the phone to get all the correct documents in place and uploaded. They were extremely helpful. The claim was processed way faster than I had expected and I was given 100% reimbursement. I was so relieved. I would highly recommend Seven Corners for all travel insurance needs.

Date of experience: August 28, 2024

Janette Wade was easy to understand. She was sympathetic to our problem and clear in her instructions. She was very prompt in sending the information we needed. I wish all my customer service interactions went like my experience with Janetta.

Date of experience: August 28, 2024

I would give zero stars if possible. They took our money but when it came time to pay for trip interruption due to a hurricane, they took two months to drag put asking for asking for documents that Sandals couldn’t provide. This company is just a bunch of thieves.

Date of experience: September 03, 2024

Customer service was patient and informed on what I needed. Was able to resolve my issue by providing me with the information and documents I needed to fill out.

Date of experience: September 03, 2024

Janetta Wade in the Customer Service office did a wonderful job with my inquiry.
She was professional and caring all whilst helping me resolve my problem I was experiencing filing a claim.
She delivered excellent customer service!

Date of experience: September 04, 2024

When I first encountered Julie Snyder she was very patient and understanding as I was navigating through the myriad of questions and choices I had going through signing up with your company. Julie is an exemplary employee on the frontline for your company. Candy, another exemplary employee in customer service, is understanding, friendly and informative, also, who took the time to explain the process of my policy.

Date of experience: September 04, 2024

My girlfriend and I purchased a trip protection annual multi-trip plan from Seven Corners. Two days before we were scheduled to embark on a three-week hiking, kayaking, biking trip to British Columbia, we both tested positive for COVID and Type A flu. We had to cancel our trip, which involved more than $6,000 in nonrefundable costs. I called a Seven Corners customer service representative, who was extremely helpful in explaining what was needed to file a claim. My girlfriend and I each provided the necessary documents on July 25 via email. On August 9, we each received an email, saying that Seven Corners had approved our claims for the full amounts. On August 12, we each received e-checks. The quick service from Seven Corners helped take the sting out of our cancelled trip and confirmed our decision to use their travel plan.

Date of experience: August 12, 2024

easy to set up this insurance for my trip and the price was fair

Date of experience: September 03, 2024

I had to make a change and Skylar was very efficient and friendly.

Date of experience: September 10, 2024

Very helpful service representative - Ami Bolin helped us sort out some online issues we had. Super friendly.

Date of experience: August 23, 2024

I had extensive conversations with the agents to ensure that my hospital visit would be covered and a GOP was issued. Then, when the time actually came for them to pay, they refused and said that it was pre-existing (kidney infection...). I submitted evidence to prove that it wasn't but they have just ignored my emails. As if the health issue itself wasn't traumatic enough, I had to pay around $10,000 which I worked so hard to save and enjoy on holiday!!!!!! Appaling

Date of experience: March 05, 2024

Very positive first time experience with 7 Corners. We took out a policy for medical coverage for our trip to Europe this winter. My wife got sick in Austria with a sinus infection and bronchitis resulting in hospital & pharmacy charges. We submitted a claim form online when we got back home. The claim process required a fair amount of documentation but was straightforward. We received our check in the mail w/in a few weeks. Will definitely use 7 corners again for our future travels.

Date of experience: March 16, 2024

Purchased “cancel for any reason” policy for four travelers from US to Spain. The air tickets were non refundable. A month prior to departure one of the four decided not to go. I immediately notified Seven Corners of the cancellation. I heard nothing. The three remaining went to Spain and returned. A week later, Seven Corners states that we needed to cancel the travel at least two days prior. I notified a month prior. They refused to pay stating I didn’t meet the requirements. What a complete and total ripoff. They had no interest or intention of paying. Just looking for reasons to deny.

Thanks for the reply. Of course the need to notify the airline and get a cancellation would have been good to know when I notified you 30 days prior to the trip. You ignored my request for guidance and waited until after the trip to inform me. Doesn’t sound fair to me. You dropped the ball and I pay the price

Date of experience: July 18, 2024