Citizen Remote Reviews

9  Great
TrustScore 4 out of 5

4.0

In the Immigration and Naturalization Service category

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Rated 5 out of 5 stars

Professional and empathic

I have been working with CitizenRemote for a year now on my DNV in Spain. My interactions with them have always been pleasant and informative. I was originally having trouble deciding between Portugal and Spain and the initial consultation provided me with the information I needed to make a decision.

While there have been some hiccups with my visa process (mostly due to lack of clarity on the Spanish government's part and change in requirements), CitizenRemote has been there with me every step of the way to facilitate the process and the interactions with the immigration lawyer. Despite the issues that came up, Tim handled the situation professionally and we were able to come to a happy resolution.

Besides their in-person services, the website is also a valuable resource. The visa information from each country is constantly changing and it's nice to have all the information in one place, in one language. It makes making choices as a digital nomad much easier.

I truly believe in the work that Tim and the company are doing. As DNVs are relatively uncharted territory for most, their services make the immigration experience easier for people like myself. Oftentimes, it can be frustrating and confusing, so it helps to have someone walk you through it with genuine intentions to see you succeed.

Date of experience: August 08, 2023

Reply from Citizen Remote

Thank you so much for your trust and support, Lisa! We're constantly striving to enhance our platform and services in this evolving space. It means a lot to us that you highlighted our top priority: providing excellent customer service. Your feedback is truly appreciated!

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Rated 5 out of 5 stars

Voila! Voila! et Bonjour!

I had the pleasure working with Tim directly to discuss Visa options that matched my interests. He was so candid in his own experiences and very personable. I loved being able to speak with someone that could relate and also narrow down my choices! Using the Visa wizard was a breeze and kept things very organized in the process to obtaining my Visa. I was set up with a relocation expert in the country of interest and in a couple months I was holding my accepted visa in my hands and a week later; I landed in my new European home! Voila!

Date of experience: July 03, 2024

Reply from Citizen Remote

Thank you for your kind words! We're delighted to hear that you found our services both useful and easy to navigate—it's something we truly focus on. Wishing you all the best as you settle into your new home in France!


Rated 4 out of 5 stars

Returning Customer.

I have dealt with Citizen Remote twice in the past year both to get a health insurance for Dubai Nomad visa. The process is straight forward and helpful. I havent actually had to make any claims yet so I can't comment on that process. But you do get the visa.
Tim went out of their way to get me the help that i needed from the insurance firm.
Sometimes the chat doesn't get back to you but the emails are definitely answered.

Date of experience: April 23, 2024

Reply from Citizen Remote

Thanks so much for the review, Sifa!

We'll work on improving the response times via our chat! Otherwise, exciting to hear your visa was obtained and you're overall happy :)


Rated 5 out of 5 stars

An Easier Path Abroad

I've used Citizen Remote for both accommodation and visa services during my relocation to Argentina. They were incredibly helpful, and their Visa Wizard portal simplified the entire process. I'm very satisfied with their service and will definitely use them for my next move abroad.

Date of experience: May 08, 2024

Reply from Citizen Remote

Thanks so much for the kind feedback!


Rated 5 out of 5 stars

I really recommend it! ❤️

One of the best apps for traveling and remote work. I recommend it to a lot of friends who are currently abroad and they love it. Citizen Remote help you find assistance and travelers share helpful tips.
I really recommend it! ❤️

Date of experience: October 08, 2023

Reply from Citizen Remote

Thank you for your kind review of our application and services!

We're dedicated to continuously improving and enhancing our services to better meet your needs and expectations. Your feedback is invaluable to us, and we're grateful for the opportunity to serve you.

If you have any suggestions or further feedback, please feel free to share them with us. We're here to ensure that your experience with our application remains positive and fulfilling.

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Rated 5 out of 5 stars

I got my digital nomad visa in Portugal! …

Tim and the team at remote citizen helped me get the digital nomad visa to Portugal. Tim is really knowledgeable and I would most definitely recommend!

Date of experience: October 01, 2023

Reply from Citizen Remote

Thank you so much for your wonderful review, Marly! We're thrilled to hear that you had a positive experience working with Tim and the rest of our team at Citizen Remote to obtain your Digital Nomad Visa for Portugal.

Your recommendation means a lot to us, and we truly appreciate your trust in our services. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help, and we look forward to continuing to support you on your journey as a digital nomad.

Thank you once again for choosing Citizen Remote, and we wish you all the best in your adventures in Portugal!


Rated 4 out of 5 stars

Digital Nomad Visa

Well, I achieved my dream! And they help me to find the best way to get my visa. However, there are some things that you would not expect in your visa application that you will have to resolve on your own. I guess this is normal. But so far, I am happy with the service I got.

Date of experience: July 01, 2023

Reply from Citizen Remote

Thank you for sharing your feedback, Valeria!

While it's true that there are certain limitations to what we can assist with, such as obtaining your personal background checks or your personal bank statements, we're thrilled that we were able to successfully obtain the Digital Nomad Visa for Greece for you!

Your satisfaction and success are our top priorities, and we're excited to have played a part in this important milestone for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.


Rated 5 out of 5 stars

5 stars!!!!

I recently had the pleasure of using Citizen Remote's Visa Wizard platform, and I must say, it exceeded my expectations. The entire process of obtaining my visa was remarkably smooth and efficient, thanks to their user-friendly interface and comprehensive guidance. Utilizing this platform, I successfully relocated to Spain to secure the coveted digital nomad visa. Highly recommended for anyone navigating the complexities of visa applications and international moves.

Date of experience: March 15, 2024

Reply from Citizen Remote

Thank you for your wonderful review, Madison! We are delighted to hear about your positive experience with us and thrilled that your successful acquisition of the Digital Nomad Visa in Spain will pave the way for an exciting new chapter in your life!


Rated 1 out of 5 stars

Beware of CitizenRemote.com: A Cautionary Tale with the Greek Digital Nomad Visa Process

My ordeal with CitizenRemote.com began in August 2022, when I embarked on the journey to secure a Digital Nomad Visa for Greece through their services. Little did I know, this decision would lead me into a quagmire of frustration and trouble, particularly with immigration authorities, due to inadequate initial paperwork provided by CitizenRemote.

Two years into the process, I am still without the promised Visa or Residence Permit. The constant reassurances and explanations about delays due to high demand and staffing shortages at the Ministry of Migration, while understandable, have not translated into any tangible progress on my application. The lack of definitive timelines and concrete updates has left me in a precarious position, both personally and professionally.

The situation took a turn for the worse when the initial documents supplied by CitizenRemote led to a troubling encounter with immigration authorities. This incident not only heightened my anxiety but also cast doubt on the reliability and competence of CitizenRemote's services.

Despite these challenges, my repeated requests for a refund, as per the policy outlined at the beginning of this engagement, have been met with silence and inaction. This lack of responsiveness and accountability is alarming and has eroded my trust in CitizenRemote.com.

I share my story as a warning to others contemplating the use of CitizenRemote's services for obtaining a Digital Nomad Visa, especially for Greece. The potential risks and uncertainties involved, coupled with my own negative experiences, suggest that entrusting your immigration process to CitizenRemote.com could lead to more complications than solutions.

Please proceed with utmost caution and consider other avenues that might offer more reliable and transparent services.

Date of experience: March 29, 2024

Reply from Citizen Remote

Dear Omkar,

Thank you for sharing your experience with us. We genuinely apologize for the frustration and inconvenience you've encountered during your journey to secure a Digital Nomad Visa for Greece through Citizen Remote.

Regarding your concerns about the absence of a refund, we want to provide clarity on our refund policy, which is applicable in the event of a visa application rejection. It's important to recall that we successfully secured your Digital Nomad Visa, identical to what all our other clients have received. However, you were unjustly denied entry at the airport in Greece. Since then, we've diligently pursued your case, advocating on your behalf at no additional charge. As per our email correspondence, should your airport entry challenge result unfavorably, despite your possession of correct documentation, we will promptly adhere to our refund policy.

We understand that visa processing times can vary greatly depending on individual circumstances and the consulate responsible for the application. While we've efficiently assisted individuals, including yourself, from countries like the US, UK, Canada, and Australia in obtaining Greek Digital Nomad Visas within 1 to 3 months, we acknowledge that factors such as your origin country of India may introduce additional delays or unforeseen challenges beyond our control.

It's important to note that our team is dedicated to providing timely and informative communication throughout the application process. We strive to respond to all inquiries within 24 hours, ensuring that our clients are kept informed of any developments or updates.

We sincerely apologize for any misunderstanding or miscommunication that may have occurred during your engagement with us. We value your feedback and take your concerns seriously. While we cannot control government policies or external delays, we remain committed to assisting you in navigating the visa process until a resolution is achieved.

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