75 total
Justin always gives me good quotes that meet my expectation with clear communication in a timely manner. In those rare moments where there is a travel problem, he always makes sure we get where we need to be on time.
Date of experience: July 19, 2024
Golden Rule Travel provides the best service, most flexible options and best prices of any travel agency I have ever used for international travel. They work hard to provide exactly what you need when you need it. We have been using them for 10 years and would not trust anyone else with our travel needs. They are always patient during the process as we have explored different options as needs often rapidly change. Justin Yoder and the rest of the team are amazing!
Date of experience: July 18, 2024
The company went from 0 to 6,000 for me. At first, I was set up with an agent who didn't respond to phone calls or emails. However, after informing the front desk, he was removed from the group department, and I was given one of the top agents of the company. I can't go into all the details of what they have done for our group for our trip, but they really bent over backwards to give us a great experience. On the way back, several things went wrong with our flights, and the director of the company worked with me over the weekend and often in the middle of the night because of the time difference to work out our issues. In the process, he felt he could have avoided a price increase, so to make up for his "mistake" (not really a mistake at all), he bought those from the team still overseas a hotel with travel points from the company. I truly cannot say enough good about Golden Rule Travel and all they've done for us. Plus the receptionist has an awesome voice.
Date of experience: August 04, 2024
Using Golden Rule Travel was easy. Danielle Mast was so helpful and found just the right flights within our budget. I was worried the price was going to go up over the weekend before she could snag them, but Danielle was able to secure 9 tickets for our group.
Date of experience: July 23, 2024
As usual, Golden Rule had arranged our ideal flight itinerary for good price. This time, however, we had to change our return tickets very suddenly. Golden Rule's on-call agent made the necessary changes quickly on a Sunday afternoon, getting us ideal return flights and arranging for our preferred seating. Excellent service as always!
Date of experience: June 22, 2024
I had an emergency with flight cancellation and a rebooking by the airline staff that wasn't working and my travel agent sorted it out after their working hours. I was so relieved that I did not have to wait in lines for hours along with hundreds of travelers who also needed to be rebooked.
Date of experience: July 20, 2024
We were traveling as a large group and had a travel interruption that the airline did not have enough personnel to handle. We would have never gotten to our destination in a timely manner if it had not been for the strong efforts of Golden Rule Travel. We are so grateful for the help and kindness afforded when we needed it and that Golden Rule Travel made it possible to get where we needed to be to serve on our medical outreach trip. Thank you!
Date of experience: May 11, 2024
Our group was travelling internationally over a weekend and ran into issues with multiple flight cancellations. Golden Rule's Emergency Line was very responsive and helpful in getting our group rebooked on new flights.
Date of experience: August 04, 2024
Excellent and prompt assistance in an emergency situation while in Albania traveling home. Although it was in the very early morning hours, there was no problem getting in touch with someone. What a huge blessing!
Date of experience: June 30, 2024
Hans was very helpful and resourceful in finding alternatives for us dealing with a canceled flight due to weather. Very grateful for his help!
Date of experience: August 04, 2024
Greatly appreciate help rebooking a flight that was cancelled in Nairobi Kenya at 2:30 am
Really found comfort
In quick response for my concerns
Phillip
Date of experience: July 15, 2024
With canceled flights, I called the emergency number while in Kenya, and an agent promptly helped me get rebooked the same night and texted me throughout the process. He emailed me the tickets and made sure I had everything I needed. From booking to unexpected changes, Golden Rule Travel is the best!
Date of experience: June 15, 2024
We had a last minute change required and even though the office was closed, the emergency contact was able to get in touch with us and make the required change.
Date of experience: July 21, 2024
Hans is wonderful. I am so grateful to have personal assistance when things go wrong. Cannot recommend highly enough.
Date of experience: August 05, 2024
As a first time mission member responsible for making travel reservations, I did not know the process of making airline reservations for humanitarian travel. Danielle assisted me throughout the entire process being very patient.
I plan to use Golden Rule Travel in the future for our church mission trip travel plans.
Date of experience: July 12, 2024
We are happy to have bought airplane tickets for our ministry with Golden Rules Travel. I did not find better deals anywhere else. However I have one thing to say that could be improved: the response delay to answer my emails was a little too long in my opinion;
Date of experience: March 25, 2024
Great help from Sharon M to get me heading out, Hans stepped late in the day - before travel when Air France cancelled their flight.
Date of experience: July 10, 2024
Golden Rule has helped us for the past 31 years! Recently we had to use the emergency number because of my Mom’s failing health and they rearranged our flights quickly and processed our refund ,
Date of experience: June 19, 2024
One of my flights was canceled at the last minute. I called the after-hours emergency number and had a confirmed revised itineray within a few minutes. Not only that, but I also received a small refund because the seats on the new itinerary were slightly less expensive than the seats on the original itinerary! This is why I use a travel agent. They go to bat for you when unexpected events happen.
Date of experience: April 24, 2024
