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WJD Exclusives Jewelry Reviews

105  Excellent
TrustScore 5 out of 5

4.8

In the Jewelry Store category

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Reviews4.8

105 total


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Rated 5 out of 5 stars

The great quality

The great quality, the best customer service ever, I hardly recommend this store

Date of experience: August 17, 2024

Reply from WJD Exclusives Jewelry

Thank you so much, Yesenia, for your kind words! We’re thrilled to hear that you’re happy with the quality of our products and the service you received. Your support means a lot to us, and we look forward to serving you again soon!


Rated 5 out of 5 stars

Best experience

Best experience, super fast and professional!
Great quality and price!

Date of experience: September 13, 2024

Reply from WJD Exclusives Jewelry

Thank you, Jasmena! We're thrilled to hear you had the best experience and appreciated our fast, professional service. Your kind words about our quality and pricing mean the world to us. We look forward to serving you again soon!


Rated 5 out of 5 stars

I love WJD

I love WJD. The jewlery is such great quality and they're very consistent with shipping. Teaming up with Afterpay has been a game changer as well. So far I've gotten 5 items with plenty in my wishlist to go.

Date of experience: August 09, 2024

Reply from WJD Exclusives Jewelry

Thank you so much for your continued support, Teshia! We're thrilled to hear that you've been enjoying our jewelry and that Afterpay has made your shopping experience even better. We look forward to helping you find more items to add to your collection. If you ever need assistance, we're just a message away!


Rated 5 out of 5 stars

Pleasure to do business!

The staff is very genuine, honest, and helpful. They are in no way overbearing. They want you to be happy with your purchase or return it with free return sticker. Their merchandise is well made and very attractive. Will purchase again from this company in the future.

Date of experience: July 05, 2024

Reply from WJD Exclusives Jewelry

Thank you for your fantastic review, Anthony! We’re thrilled to hear that you found our staff genuine, honest, and helpful. Your satisfaction is our priority, and we're glad you appreciate our return policy and the quality of our merchandise. We look forward to serving you again in the future!


Rated 5 out of 5 stars

WJD has such a beautiful collection of…

WJD has such a beautiful collection of jewelry. My experience shopping with them is seamless, and I always receive my pieces fast. I find the thank you card so personable, it makes me feel really appreciated as a customer.

Date of experience: July 18, 2024

Reply from WJD Exclusives Jewelry

Thank you so much, Meka! We're delighted to hear that you love our jewelry collection and had a seamless shopping experience with us. It's wonderful to know that the thank you card added a personal touch to your purchase. We truly appreciate your kind words and look forward to serving you again in the future!


Rated 5 out of 5 stars

WJD is awesome

WJD has been consistently good at providing quality products & services! The pricing is unmatched & my jewelry has always arrived in a very timely manner without delays or any damage! Thanks for your amazing service!

Date of experience: May 28, 2024

Reply from WJD Exclusives Jewelry

Thank you, Leon! We are thrilled to hear that you consistently receive quality products and services from us. Your satisfaction is our top priority, and we're glad to know that our efforts are appreciated. If you ever need any assistance, please don't hesitate to reach out. We're here for you!


Rated 5 out of 5 stars

Great quality and real 14k gold!

This was my very first purchase. I stumbled upon this website and liked what I saw. I was impressed with how fast my order was sent. I love the color and quality of my bracelet - it’s 14k gold which is my preferred metal choice. However the bracelet links are much smaller in person than in the picture and I would hate to break it.

Date of experience: July 05, 2024

Reply from WJD Exclusives Jewelry

Thank you for your wonderful review, Stephanie! We’re delighted to hear that you are impressed with the quality and color of your 14k gold bracelet and our fast shipping. We understand your concern about the bracelet links appearing smaller in person. If you have any issues or need assistance, please don't hesitate to contact us. Your satisfaction is our top priority!


Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! The customer service was 10/10! The ring fit perfectly and she absolutely loved it! The diamond tho simulated looks very real nobody can tell the difference. Thanks again Laura and everyone that made this come together so beautifully! I’ll recommend this company to everyone!

Date of experience: April 23, 2024

Reply from WJD Exclusives Jewelry

Marcel, you've made our day! Thanks for your glowing review. It's customers like you who make everything we do so rewarding. We're over the moon to hear the ring was a perfect fit and that our team could contribute to your happiness. Remember, we're just a message away whenever you need another stunner for your collection.


Rated 5 out of 5 stars

Glad I’ve discovered WJD!

I usually avoid buying fine jewelry online, but friends recommended this store and I’ve never looked back! They have a great variety to choose from. Every piece I bought was beautiful, very well-made, packaged with great care, and shipped fast. Their customer service is top-notch, too. WJD is now my go-to store for fine jewelry gifts for myself and loved ones and I would recommend it to anyone!

Date of experience: March 14, 2024

Reply from WJD Exclusives Jewelry

Ani, your message has truly made our day! We're so glad you've joined the WJD family. It's customers like you who make our commitment to quality and service shine even brighter. We're here for all your fine jewelry desires, always aiming to exceed your expectations. Welcome to the club of fine jewelry enthusiasts — we can't wait to serve you again!


Rated 5 out of 5 stars

fast, good and outstanding customer service

I ordered and the delivery was fast and perfect. I first had an inquiry and praise the particularly friendly customer service, which was really outstanding, not at all what you would normally expect from a hotline. People work here who want to run a successful business and are interested in their customers. By the way, very cool advertising on Instagram! Lol...

Date of experience: April 16, 2024

Reply from WJD Exclusives Jewelry

Thanks for the positive feedback! We're thrilled to know our customer service hit the mark and that you're enjoying the speedy delivery and our jewelry's unique designs. Our Instagram game is just as cool as our jewelry, so it's great you noticed! We're here for you whenever you need assistance, chains, earrings, or just a bit of sparkle in your day.


Rated 5 out of 5 stars

great

This have been a great place to do buisness with. I bought my husband a birthday gift and after we got it we decided we needed a larger version. So I was able to get ahold of them and they made the exchange very easy and smooth. Thank you for all that you to make your customers happy! Great job!

Date of experience: July 16, 2024

Reply from WJD Exclusives Jewelry

Thank you, Brandie, for sharing your experience! We're so glad to hear that the exchange process was smooth and that you're happy with your purchase. It's our pleasure to ensure our customers are satisfied, and we're thrilled we could assist with your husband's birthday gift. We appreciate your trust in us and look forward to serving you again!


Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They were available, prompt to response and sensitive to my needs

Date of experience: August 18, 2024

Reply from WJD Exclusives Jewelry

Thank you, Angela, for your kind words! We're so glad that our customer service could meet your needs promptly and efficiently. Your satisfaction is our top priority, and we’re always here to help. We look forward to serving you again soon!


Rated 5 out of 5 stars

Amazing customer service and honest people

These people are great and the customer service is amazing. I ordered two bracelets from them and they were very helpful in getting them rushed to me as requested. I’m a little skeptical about making large purchases online but as soon as I ordered it was shipped with tracking. It arrived on time and the bracelets were even more beautiful in person and of really good quality and I will absolutely be ordering in the future

Date of experience: May 23, 2024

Reply from WJD Exclusives Jewelry

Thank you so much, Darius! We're thrilled to hear that you had a great experience and loved the bracelets. We strive to provide the best customer service and high-quality jewelry, and it means the world to us that you appreciate it. Looking forward to serving you again in the future!


Rated 5 out of 5 stars

Consistently a great online jewelry store

Ordered a few things from WJD over the years. Customer service is responsive and great. The items I ordered (necklace, earrings) have always arrived super quick and nicely packaged. I would definitely check WJD if you need anything in the future!

Date of experience: April 10, 2024

Reply from WJD Exclusives Jewelry

Cynthia, it's customers like you that make our world go round at WJD! Thank you for coming back to us over the years. We promise to keep up the speed and service you love. Can't wait to see you shop with us again in the future!


Rated 5 out of 5 stars

Amazing experience

Amazing experience! The customer service was on point and very detail oriented, my fiancee and I are getting married and we weren't sure how to pick the right ring sizes, the rep guided us through the entire process and we got a set the fits perfectly! Thank you!

Date of experience: April 01, 2024

Reply from WJD Exclusives Jewelry

Anastasia, it's an honor to be part of your journey to "I do!" We’re thrilled to hear that the rings are a perfect fit and that you had a great experience with our team. Wishing you both a lifetime of happiness and perfectly fitting jewelry! Thanks for letting us be a part of your special moment.


Rated 5 out of 5 stars

Timely and professional

Every piece that I’ve received from WJD has been exceptional. Anytime that I’ve needed customer service they have always been great. Shipping is quick. I’ve had a custom pendant done and they exceeded expectations.

Date of experience: May 01, 2024

Reply from WJD Exclusives Jewelry

Thank you, DJ, for sharing your thoughts. We're delighted to hear you've had a smooth experience with our customer service and that your order arrived swiftly. We strive to ensure our jewelry meets and exceeds expectations, but if there's anything more you'd like to discuss, feel free to reach out. We're here to assist, and we look forward to serving you again!


Rated 5 out of 5 stars

The time I ordered the product till I…

The time I ordered the product till I got the product 100%Satisfied with what I purchased thanks

Date of experience: August 14, 2024

Reply from WJD Exclusives Jewelry

Thank you, Reginald! We're so glad to hear you're 100% satisfied with your purchase. Your support means a lot to us. If you ever need anything, don't hesitate to reach out. Enjoy your new item!


Rated 5 out of 5 stars

I recently bought a Rolex and I'm…

I recently bought a Rolex and I'm extremely pleased with the experience! The shipping was incredibly fast, and the customer service was top-notch, giving me the VIP treatment I hoped for. I'm absolutely thrilled with both my new watch and the excellent service provided

Date of experience: March 29, 2024

Reply from WJD Exclusives Jewelry

Robert, we're absolutely delighted to hear that your Rolex purchase and our service exceeded your expectations. It's customers like you that make our day! Enjoy every moment with your new timepiece, and remember, we're just a call away for your next VIP experience. Tick tock, our commitment to your satisfaction never stops!


Rated 5 out of 5 stars

I really love my bracelet

I really love my bracelet. The malachite is a beautiful green. I am truly enjoying it and getting many compliments.

Date of experience: July 09, 2024

Reply from WJD Exclusives Jewelry

Thank you so much, Renée! We're delighted to hear that you love your bracelet and that the beautiful green malachite is getting you many compliments. Your satisfaction means a lot to us, and we're thrilled to have you as a happy customer! Enjoy your bracelet and feel free to reach out if you need anything else.


Rated 1 out of 5 stars

I'm giving this transaction a 1 out of…

I'm giving this transaction a 1 out of 5.

Date of experience: August 03, 2024

Reply from WJD Exclusives Jewelry

It seems like this review was left by the same customer who recently praised our product and service. We find it surprising that this 1-star review appeared, especially since there were no new orders or interactions in between the two reviews, except for a return request. We promptly approved the return and informed the customer that a prepaid return shipping label would be provided by Monday, as it was requested over the weekend. We’ve reached out to the customer to understand if there’s anything more we can do to resolve this situation and make things right. We take all feedback seriously and are committed to ensuring our customers have the best experience possible.