The iFISH Store Reviews

Hi Kelly;

Thank you for your continued trust and for being a loyal customer! We're so glad to hear your new Red Tiger Oscars arrived safe and sound. Watching them grow will be a satisfying journey, and we’re here to support you every step of the way. If you ever have any questions or need assistance, don’t hesitate to reach out. Happy fish keeping!

Hi Melvin;

Thank you for your kind review! Ensuring the health and compatibility of your fish is a top priority for us, and we're happy we could help you make the best choices for your aquarium. We're so glad to hear that you appreciated our guidance. We look forward to assisting you again in the future! Happy fishkeeping!

Hi Karyn;

Thank you for your fantastic review! We're so glad to hear that you're happy with the quality of our fish compared to your local pet stores. Our top priority is to provide healthy, long-lasting fish, and we're pleased to know you've had such a positive experience with us. Thank you for your repeat business and we look forward to serving you in the future!

Hi Jennifer;

Thank you for sharing your detailed experience with us via email. We sincerely apologize for the loss of your fish and for the disappointment this has caused. We take the quality of our fish very seriously and strive to ensure that every shipment meets the highest standards.

From the description you provided in your email, it’s clear that you maintain a well-managed tank environment, and we appreciate your thoroughness in monitoring your water quality and tank conditions. While it’s difficult to pinpoint the exact cause of these losses without pictures, it’s concerning that several fish did not survive, especially given your experience and careful tank management.

We understand your frustration, especially considering your past success with fish from other suppliers. We would have liked the opportunity to take a closer look at the condition of the fish after they first began to show signs of ill health since you reported that they looked fine when they first arrived.
Our goal was certainly to ensure that you had a positive experience with us, and we're very sorry that we did not meet your expectations.

Hi Jesse;

Thank you so much for your kind review! We're happy to hear that you were pleased with our fast shipping and packaging, and that Loaches and Cichlids arrived in great condition. We truly appreciate your support and look forward to serving you again in the future! Thanks again!

Hi James;

Thank you for your wonderful review and for being such a loyal customer! We're honored that you've trusted us with your orders, and we're glad to hear that you've been consistently happy with our selection and the condition of your fish. Your continued support means the world to us, and we truly appreciate your recommendation. We look forward to serving you for many more orders to come!

Hi Brian;

Thank you so much for your kind words and for trusting us with your back-to-back orders! So glad to hear that your Discus and Tetras arrived on time and in great condition. Our team takes great pride in packing/shipping with care to ensure the best experience for our customers….and our fish! We appreciate your support and look forward to serving you again in the future!

Hi Bobbie;

Thank you for your review and for sharing your experience with us! We're glad to hear that most of your fish arrived quickly and in great health, and we're sorry to hear about the one that didn’t make it. It's great to know that our team was able to take care of the situation smoothly. We're also happy that our acclimation process has been helpful for you. We truly appreciate your continued trust in us, and we look forward to serving you again in the future! Happy fishkeeping!

Hi Michael;

Thank you so much for your continued support! We're glad that your African Cichlids arrived on time as expected and in great health. Keeping our customers updated throughout the process is something we take pride in, and it's wonderful to know it was recognized. We look forward to serving you again soon! Happy fishkeeping!

Hi Jim;

Thank you so much for your kind words! It sounds like your Discus are thriving and have settled in well. It's always our goal to provide healthy, beautiful fish and seamless service. We appreciate your business and look forward to serving you again in the future!

Hi Andrew;

Thank you for your review! We're glad to hear that your order arrived on time and that the Plecos are healthy! We look forward to serving you again in the future. In the meantime, happy fishkeeping!

Hi Jane;

Thank you for providing a review on your recent purchase of Neon Tetra Bulk Packs with us. We certainly value your feedback and wish you'd provided a bit more information for us. Did they have a low survival rate due to an illness or because they are a smaller shoaling fish in a community tank? We're sorry this was your experience with us and wish we could have had the opportunity to address it with you when you first observed the problem.

Addendum: Thank you for further information on your tank. And please understand we are not questioning your expertise as an aquarist. We’re trying to determine how the neons perished. Was there a noticeable health problem? Did you use our recommended acclimation process and were your tank parameters much different from our tanks? We’ve reviewed our records for other Neon Packs shipped from the same lot yours was and have not seen any issues with increased mortality rate. To have so many Neons perish begs further review of all factors. We’re sorry for the questions and, again, are not questioning your expertise. We also have decades of expertise and would like to identify the root cause. If you’d like to communicate directly with us on this, we’re happy to do so at info@theifishstore.com.

Hi John;

Thank you so much for your continued support! We're happy to hear that our fish consistently arrive in perfect condition, even to your remote location. It’s always our goal to provide quality products at great prices, and we're very pleased to know we've met your expectations. We hope your newest Discus and African Cichlids are thriving…happy fishkeeping!

Hi Stanley;

Thank you so much for your wonderful review! We’re thrilled to hear that you’re completely satisfied with your purchases and that the fish arrived active and healthy. Ensuring a smooth and speedy delivery, along with the highest quality of care during transit, is something we take great pride in, so it’s fantastic to hear that you had such a positive experience.

We appreciate your continued trust in us and look forward to serving you again in the future. If there’s anything else we can do for you, don’t hesitate to reach out.

Thanks again for your kind words!

Hi David;

Thank you so much for your continued trust and support! Glad to hear that your Cichlids arrived quickly and in great condition. We really appreciate your repeat business and we look forward to your next order. If you ever need anything, don't hesitate to reach out!

Hi Allan;

Thank you for the feedback. We're not sure about the "brown discus" your describing and we agree with you...we don't offer a Brown Discus. Sometimes as a result of the stress from shipping, their colors may appear muted until they have been acclimated in their new environment. Also, you had ordered juveniles which also have muted colors and markings until they mature. You seem to indicate that it was the Blue Diamond. They've now been in your tank for 4 weeks. If you still believe that you received all the other varieties of Discus correctly and this one in particular still doesn't appear to be a Blue Diamond, you can send a photo of it to us at info@theifishstore.com and we can take a look at it. Thank you!

Hi Richard;

We're thrilled that we were able to help you hit a homerun on your girlfriend's Birthday Gift and that she's enjoying her Discus. They are such a colorful addition to any aquarium and have great personalities. Thank you for the awesome review. If there is anything else we can help you with or you have any questions on caring for your fish, don't hesitate to reach out!

Hi Nancy;

Thank you for posting a review and sharing your experience with us. We're always sorry to hear that one of our fish perished so soon after acclimation. But we were happy that we were able to assist you promptly and you were happy with our customer service. Your feedback is invaluable and were here to help if you need anything else. Thank you for choosing us, and we hope your tank continues to thrive!

Hi Jeffery;

Thank you so much for your kind words! We’re glad to hear that you were pleased with the overall quality of your African Cichlids. We take pride in our customer service, and it’s wonderful to know that our efforts to address the situation with the one fish that perished were appreciated. If you have any further needs or questions, we’re here to help! In the meantime, happy fishkeeping!