2,420 total
Gabe was great. He returned an earlier call promptly, made helpful recommendations based on my RV & provided no pressure links to his recommendation. When I was ready to order, he answered my call even though he was at lunch. Really appreciate the no pressure sales information & recommendations.
Date of experience: September 13, 2024
Started out questioning the difficulties of getting answers as to why parts are hard to find for OEM install od backup camera for a Dodge ram. Gabe explained the reasons,and why it's better to get a new camera that's wireless. I never felt like he was being a salesman, but a good resource. Everything I asked he answered in understandable words.
Date of experience: September 10, 2024
I’m very happy to hear back from tadibrothers about my camera system. They were very helpful and courtesy service to my system and eager to repair my troubles and call back to say they fixed the system and replaced with new system.
Date of experience: September 12, 2024
I needed to know when I could expect delivery of my purchase. Hexel was able to give me the date. She also gave me the UPS tracking number. Also, it can be a bit difficult talking on the phone as I have hearing issues. She was very patient and polite. Thank you Hexyl
Date of experience: September 13, 2024
Bought a camera system - V3 Bluetooth system - one of their best.
The only complaint is the field of view is not wide at all - and the refresh rate is super slow - like watching an old movie flickering.
The image quality though is great.
They should really be putting a wide angle lens on this - makes no sense.
The issue with the company is they don’t allow you to post anything other than 5 stars on their site. So very misleading to consumers.
Date of experience: September 04, 2024
Today I received a call from Gabe with Tadi Bros responding to my help inquiry on their website. I was having a problem with my 8 year old system and Gabe helped my troubleshoot the system. Unfortunately something has gone wrong in the display software and Gabe explained it would be too expensive to repair or replace that system. It was still working, but not in the split screen mode. Gabe took the time to tell me about the new systems and offer me a fantastic discount to replace my entire system. Once I understood the improvements of the newer systems and considering my systems had served me well for 8 years, I purchased the new product. It’s not very often that a company not only provides a great product, but their customer support is First Class! Thanks you Gabe for taking care of a returning customer! Regards, Bob R.
Date of experience: September 10, 2024
what made this a great experience was the tech rep Jonah. She followed up and got the approval required to swap out a system that was unworkable for my application with a replacement that I'm sure will resolve my problem.
Date of experience: September 13, 2024
I spoke with HEXLY about my order and she needed to get some more information to answer my questions. She said she would call me back, and in less than 45 minutes she called me back with the information that I needed.
Date of experience: September 11, 2024
I recently bought a camera and monitor system from Tadi Brothers and was extraordinarily pleased with service rendered. Josan and John We’re extremely helpful and courteous. I will be doing business with Tadi Brothers again.
Date of experience: September 09, 2024
Josan from customer service reached out to me regarding delivery of my order informing me that there was an issue with the availability of one of my components. She offered options and resolved the situation quickly. She was very professional, pleasant, and knowledgeable. One of the nicest customer service experiences that I’ve had!
Date of experience: September 12, 2024
I spoke with Sherwin regarding a replacement for a monitor and back up camera. He walked me through several options. Sherwin explained the different features of the units. Sherwin was very patient with me. In the future I will speak with Sherwin who is very knowledgeable. Great job thank you.
Date of experience: September 08, 2024
Jona,
Was very good and was able too trouble shoot my problem with our RV monitor and camera over the phone. Really appreciate the responsive customer service. 👍
Date of experience: September 10, 2024
Sher win answered my questions about the system I was interested in and processed my order very professionally. Thank you!
Date of experience: September 13, 2024
I had a product question after making a purchase from TadiBrothers a few years prior . Their customer care department and in particular, " Ms.Josan was incredibly helpful and caring to my situation and question . She not only left me a message when I missed her call but also followed up the next day . Thank you Ms.Josan . I would not hesitate to recommend them and she in particular .She and those like her make a good company great
Date of experience: September 06, 2024
Extremely helpful because I had no idea what I was buying. He worked with me several days to get me the right product. He even gave me his cell number if I had questions or concerns. He made the process very easy. Tommy was a great help.
Date of experience: September 10, 2024
Thanks Jonah for helping me track my package... It was evidently delivered into my mailbox on a Sunday which is unusual
Date of experience: September 10, 2024
The staff was exceptional in listening to my request for clarifications and answering all of my questions in a friendly manner. My experience with Teddy was excellent due to these fine young men thanks for running such a great business.
Date of experience: September 07, 2024
Josan was very helpful in helping me with parts that I needed for my project
Date of experience: September 13, 2024
Rose was very knowledgeable and professional. She was patient and helped me find out exactly what I needed. She could not have been any better. I would be happy to have an employee like her working for me. Customer service is so important and she understands that. Thank you Rose!!
Date of experience: August 30, 2024
Very helpful and professional. Answered my question and went above and beyond to assure I was handled
Date of experience: September 10, 2024
