492 total
Gold holographic Poms are more a copper color. I returned for a different color. If you need to return anything you will be responsible for return shipping. I will shop Varsity Spirit next time.
Date of experience: August 11, 2024
Everything was perfect, the flags came out beautifully! We have received so many compliments from admin and other cheer coaches.
Date of experience: August 15, 2024
Reply from Superior Cheer
Thank you for your wonderful review. Amanda - Customer Care Team
Super fast shipping! Exact same product I was told to buy from another site but found it cheaper here and it shipped way sooner here than it would from the other site. Will be ordering from them again!
Date of experience: July 31, 2024
Reply from Superior Cheer
Thank you for your great review. Amanda - Customer Care Team
I’ve ordered an Adidas Small Defender IV Duffel-Navy with my order on August 12th. I’ve received everything but the Duffel Bag. I’ve called several times and was told an email would be sent and I’ve never heard anything back. My daughter has her first game September 7th and we still don’t have any updates on when the bag should arrive. I placed the order with other items and assumed they would all come together. This is kinda disappointing because I’ve heard so many great reviews on the company. This is my first experience and possibly my last time shopping here.
Date of experience: August 13, 2024
Reply from Superior Cheer
Thank you for your review. The adidas bag ships directly from adidas. It's possible we are awaiting information from them as I see you called on Friday. I will personally look into this and will get back to you as soon as I know more. Amanda - Customer Care Team
I was able to get online and quickly make my selection and check out. Customer Service was fast to respond when I needed to add part of my shipping address that I mistakenly left off. They were quick to correct it for me before the item shipped out.
Date of experience: July 20, 2024
Reply from Superior Cheer
Thank you for your nice review. Amanda - Customer Care Team
Product is great but when I emailed for shipping info the rep was very rude for absolutely no reason.
Date of experience: August 21, 2024
Reply from Superior Cheer
Thank you for your review. I apologize that your interaction with us wasn't pleasant. If you'd like to discuss this further, please contact me direct at 1.800.776.1194, option 2. Amanda- Customer Care Team
Everything I ordered was what I thought it would be and fit to size. Good quality
Date of experience: August 11, 2024
I ordered about 17 megaphones. I had to follow up several times to figure out when they would be shipped. I was told after several emails back-and-forth that they were not in stock so I had to wait about 2 months … I again followed up and after the long wait they still haven’t shipped and it took the company a long time to respond to my emails. I just ended up getting a refund and going with a different company and got my megaphones right away.
Date of experience: July 25, 2024
Reply from Superior Cheer
Thank you for your review. I apologize for the issue with this purchase. Megaphones are not made in house and are subject to a manufacturing schedule. Unfortunately, we do not always receive updates from them in a timely manner but do respond to you as soon as we have the update. I'm sorry this purchase was not a great experience. Amanda - Customer Care Team
Date of experience: July 31, 2024
Reply from Superior Cheer
Thank you for your review. Amanda - Customer Care Team
The quality of these Poms Poms are just as great as ordering from Varsity brand, just significantly cheaper! I am very pleased with the purchase! The shipping was also extremely fast. I had my order of 30 Poms in 3 days!!!
Date of experience: July 23, 2024
Reply from Superior Cheer
Thank you for your great review. We are happy to hear that you are very pleased with our poms! Amanda - Customer Care Team
Ordered on 7-29, and did not receive until 8-19. I had to reach out twice to find out where the order was due to it being longer than the 7-10 days (Business days) as stated. I never got a tracking number, and on your site still shows as processing, when I actually have the megaphones. Also one of the screws for the handle had no threads on it, just FYI.
Date of experience: July 30, 2024
Reply from Superior Cheer
Thank you for your review. I apologize for the delay. You used our guest checkout so you will not receive or see updates on your order. If you can please email a picture of the screw to wecare@bandshoppe.com, we can request a replacement. Amanda - Customer Care Team
Reply from Superior Cheer
Thank you for your review. Heather-Customer Care team.
Reply from Superior Cheer
Thank you for your review. Amanda - Customer Care Team
Our customer service rep, Hunter, was so helpful and made sure everything we ordered was exactly as we wanted! The Banner was such great quality, our signs turned out better than excepted and I we will be able to use them for seasons to come because of the quality!
Date of experience: July 13, 2023
Reply from Superior Cheer
Thank you so much for your great review. Heather-Customer Care Team.
My orders arrive on time, actually I have got them earlier than I expected. Which is awesome. The pricing is great. Communication is spot on..
Date of experience: June 18, 2024
Reply from Superior Cheer
Thank you so much for your great review. Heather-Customer Care Team.
Megaphones were shipped quickly and the quality was great. I would have liked to have received an email showing they were shipped, with tracking information but that was my only complaint.
Date of experience: May 28, 2024
Reply from Superior Cheer
Thank you so much for your review. Items that ship from our central warehouse generate tracking information. At this time our megaphones ship directly from the manufacturer. Heather-Customer Care Team.
You guys were super helpful... you even sent me a link to the manufacturer's website so I could be sure I ordered the correct size (which is notoriously difficult with cheer shoes, apparently). They arrived quickly, in perfect condition and - most importantly - were a perfect fit! One happy customer 😊
Date of experience: January 24, 2024
Reply from Superior Cheer
Thank you so much for the great review. We are happy that we could help. Heather-Customer Care Team.
Liv was extremely helpful in putting an order of almost 300 poms for our program. We are a military youth sports program overseas and finding poms in stock and ready to ship here was difficult this year. Liv helped find the color we needed, and it was shipped extremely fast. Our patrons were extremely happy with the color, quality and shine of the poms.
Thanks to the Superior Cheer team for the excellent customer service. We will be ordering again soon!
Date of experience: November 17, 2022
Reply from Superior Cheer
Thank you for your kind words and your great review. Amanda - Customer Care Team
I realized I clicked on a purple skirt instead of blue; customer service contacted me that the item would be delayed in shipping. This is when I realized I ordered the incorrect color so I replied to the email I received asking for help in correcting my order to the desired color. Which they did with no further issues and I received my order just like I wanted. Thanks so much.
Date of experience: October 09, 2023
Reply from Superior Cheer
Thank you for your review. Amanda - Customer Care Team
I ordered two batons for my granddaughters. A last minute gift. Superior Cheer’s website made it easy to choose the batons, were clear about price, most importantly they gave ne a clear delivery date! That was so important cause I wanted these gifts by Christmas. Batons are well made, arrived on time and my grandkids loved them.
Date of experience: December 08, 2022
Reply from Superior Cheer
Thank you for the great review. -Andrea, customer care team
