Ski.com Reviews

Bought my Epic Pass through Ski.com. When I created my account and password, all of my information: address, phone number, and household members were for someone who is NOT me!!! Not sure if this is more of a Ski.com issue or Epic Pass issue?

Received a call from Ski.com immediately! Together we confirmed that the issues I was having were more of an Epic Pass issue and NOT a Ski.com issue. The contact at Ski.com (Tim) was professional and sincere in his follow-up with Epic to let them know that some folks (me) had kind of a "nightmare" experience in setting up my Epic profile, and getting a "hard copy" pass mailed to my home address! My experience with Ski.com is worthy of the updated 5-star review! Meanwhile Vail Resorts/Epic will be getting some constructive feedback as to how they should be treating their customers better!

Date of experience: September 10, 2024

Adam was amazing, we were trying to plan our snowboarding trip to Japan, our first time, and he didn't just help us but completely guided us and created our whole trip, we had bunch hic ups regarding that during our stay there was NO bullet train service from Tokyo, Adam found us the perfect flight and arrange our pick up from the airport in Sapporo to our Hotel. We can't wait for our trip

Date of experience: September 06, 2024

We have booked ski trips with Anthony for years and I cannot recommend him enough ! We like to try a new place each year. He is able to guide us through which resorts to choose , the pros and cons of each one , knowing where the lodging is in relation to ie ski school, what the slopes are like - he is a wealth of invaluable knowledge . Further the process of booking through ski.com is so easy . He takes care of rentals , passes , ski school , in addition to lodging . Always readily available for my questions to make the process easy

Date of experience: September 06, 2024

Katie is worth more than 5 stars and always my go-to for all things ski.com related! Thank you for you stellar service on every interaction!

Date of experience: September 09, 2024

Adam was great. Had a lot of changes that I requested him to make and he was assisting me over a holiday weekend as we were on a time crunch

Date of experience: August 31, 2024

Lilly was amazing. I have never been to Breckenridge before and was unsure how to plan a ski vacay. I told her our dates, wants, and budget and she had 3 options to choose from in just a few minutes. I was able to bundle lift tickets and equipment rental together with our 3 bedroom condo. All of this came in more than $1,000 under my budget.

Date of experience: August 26, 2024

Teagen Drake was AMAZING to work with and really helped find a ski trip around my clients budget! Definitely going to work with him again.

Date of experience: September 01, 2024

Tench was so easy to work with and responded so quickly to my numerous questions. I was able to put together a fabulous ski trip in just a matter of minutes.

Date of experience: August 28, 2024

Lou was so great at assisting me as a TA booking this trip :-)

Date of experience: September 11, 2024

Kai, travel agent, provided many options and did a great job understanding what we wanted.

Date of experience: September 06, 2024

Mickey is always top notch. Excellent responsive and intelligent. Knows her stuff. I always use her

Date of experience: September 06, 2024

Very quick response time, courteous and knowledgeable!

Date of experience: September 12, 2024

Teddy R was awesome to work with. As a travel agent booking my first ski trip for a client he helped me through the process to successfully get the sale with the client.

Date of experience: August 29, 2024

Katie Morlind.
Filters on the website are unreliable. Katie knows her stuff.

Date of experience: September 06, 2024

Andy, your company representative, was amazing. He listened to our requests, and he made every effort to find properties and services to match them. He provided excellent options from which to choose. Andy was very patient with us as we put the trip together. He represented your company extremely well.

Date of experience: August 10, 2024

Rich Livingston is the best. He is knowledgeable, helpful and it is a pleasure to work with such a fine professional. I am confident that he delivers everything he says. I have worked with him many times over the past years and have never been disappointed. Ski.com is fortunate to have him on their team.
Nanci Gatta Chicago

Date of experience: August 13, 2024

I would like to highly praise the customer service provided by And Googins who has been helping me find accommodation in the French Alps. Andy has been incredibly helpful, always promptly answering all my questions and providing so many options. He is truly one of a kind and I have no hesitations in considering one of the best customer representatives I have ever dealt with. Thanks Andy!

Date of experience: August 17, 2024

Lilly was great - very professional, knowledgeable and very prompt in responding

Date of experience: September 11, 2024

Derek was great to work with.
Did have to call him about transfers because they don't state round trip.

Date of experience: September 09, 2024

Cory did a very good job setting expectations and helping me decide where I wanted to go and how to get there. After we fine-tuned my trip, booking was clear and simple.

Date of experience: July 31, 2024