ScalaHosting Reviews

1,843  Excellent
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Good technical support

I primarily manage our Moodle educational site for customers, and create most of the training content. I've had to learn how to be a Web admin and was able to install both Moodle and WordPress from scratch. Scala and their support have helped me out of some tough spots, and their knowledge about Moodle have been very helpful. I now run and admin 3 Moodle sites across 2 VPS accounts with good success!

Date of experience: September 06, 2024

Reply from ScalaHosting

Hi there,

Thank you for sharing such detailed feedback about your experience! It’s fantastic to hear how ScalaHosting has supported you in managing your Moodle and WordPress installations. We understand how challenging it can be to handle multiple sites, and it’s great that our team has been able to assist you through those tricky moments.

If you ever need further help with your Moodle sites or anything else, we’re always here to lend a hand. Wishing you continued success with your projects!

Warm regards,
Gabriella


Rated 5 out of 5 stars

Instant support

the prompt reply and to-the-point reply,
made it a practical experience to talk to support

Date of experience: September 12, 2024

Reply from ScalaHosting

Hi Talal,

Thank you for your feedback! I’m glad to hear that our team was able to provide clear and straightforward support. We aim to ensure your experience is smooth and efficient, so it's great to know we hit the mark for you.

We, from ScalaHosting, are here to support you throughout your hosting journey with us!

Warm regards,
Gabriella


Rated 5 out of 5 stars

Great service, a real breath of fresh air!

I have been building websites since 1996, long before Hosting providers. I have seen it all, including the recent slacking off of support. These people are a breath of fresh air, and as an added plus, they know Joomla! What an excellent service, fast and efficient, with real support. They read emails and chats (24 - 7) and listen to phone calls (9-5 EST). They migrate and help tune your site and have a better version of the cPanel they wrote called SPanel. You can't go wrong with Scala Hosting; move over to excellence today.

Date of experience: August 22, 2024

Reply from ScalaHosting

Hi Marc,

Thank you for taking the time to share your positive experience with us! Your extensive background in building websites makes your feedback especially meaningful. I'm glad that ScalaHosting has been able to meet your expectations and provide the level of service and support you deserve.

It’s great to hear that our team’s expertise in Joomla and our custom sPanel have been valuable to you. We take pride in ensuring that our customers receive the kind of attention and care that you’ve described.

If there’s ever anything more we can do to assist you, please don’t hesitate to reach out. We’re here to help throughout your hosting journey with ScalaHosting.

Warm regards,
Gabriella


Rated 5 out of 5 stars

Always responsive and very quick in…

Always responsive and very quick in their response. All the tech people are knowledgable and very helpful. I have always had my issues resolved and resolved quickly.

Date of experience: September 04, 2024

Reply from ScalaHosting

Hi Alan,

Thank you so much for your feedback! I'm truly glad to hear that our team has been able to assist you efficiently and resolve your issues promptly. It means a lot to us that you’ve consistently had a positive experience with our support team. We're always here to ensure everything runs smoothly for you, so don't hesitate to reach out if you need anything in the future.

Thank you for choosing ScalaHosting!

Warm regards,
Gabriella


Rated 5 out of 5 stars

Still an unknown to many but a great ISP

The service is outstanding and top-notch in every respect, plus they've been extremely kind when I've made an error to get it quickly rectified. Speed, online availability all outstanding.

My own gripe if you want to call it that, is the limited knowledge base items for folks who prefer that to the customer service approach. My own inclination is that if it's simple, than I shouldn't bother you all but sometimes I can't seem to find the answer.

Bottom line, I would give Scala 4. 5 stars if that's an option because of this but it's closer to 5 than 4 so I went with that.

Date of experience: August 19, 2024

Reply from ScalaHosting

Hi Ed,

Thank you for your thoughtful review and for choosing to share your experience with ScalaHosting. I’m thrilled to hear that you’ve found our service to be reliable and that our team has been able to assist you quickly when needed. Your kind words truly mean a lot to us.

As for our knowledge base -while I understand what you have in mind, we have a lot of articles and videos, and we are constantly expanding the materials we have, covering not only the basics but diving in the deeper parts of hosting. Here are some useful links:

SPanel "How to" videos - https://www.youtube.com/playlist?list=PL6VmvMegREf-ZxJz5KOa2ns7mRS5PsW8C

ScalaHosting "How to" videos - https://www.youtube.com/playlist?list=PL6VmvMegREf9U1wZdxcEa7L0QFJd_2X35

ScalaHosting knowledge base - https://www.scalahosting.com/kb/

Thank you again for your support and for the honest rating. If you ever have more suggestions or need assistance, don’t hesitate to reach out—we’re always here to help.

Warm regards,
Gabriella


Rated 5 out of 5 stars

Team is very patient and expert in the…

Team is very patient and expert in the hosting tech.
Happy to switch with Scala !

Date of experience: September 12, 2024

Reply from ScalaHosting

Hi Patrick,

Thank you for your kind words! I’m really glad to hear you’ve had such a positive experience with our team and that you’re happy with your decision to switch to ScalaHosting. We strive to provide the best service possible, and it’s great to know that we’ve met your expectations.

If you ever need anything, we’re always here to assist with your hosting needs!

Warm regards,
Gabriella


Rated 5 out of 5 stars

A Decade of Outstanding Service with Scala Hosting

"I've been using Scala Hosting for over 10 years, and I can confidently say that their service has been a key factor in the success of my web design company. Their team is highly experienced, with quick response times and exceptional support. Scala Hosting has consistently provided the reliability and performance we need to deliver top-notch websites to our clients. Highly recommended

Date of experience: August 14, 2024

Reply from ScalaHosting

Hi Jayathu,

Thank you so much for your incredible loyalty over the past 10 years. I’m truly honored that ScalaHosting has been such an integral part of your web design company’s success. It’s fantastic to hear that our team has met your expectations with quick responses and strong support and that our services have helped you deliver outstanding websites to your clients.

Your recommendation means a lot to us, and we’re excited to continue supporting you and your business for many more years to come.

Warm regards,
Gabriella


Rated 5 out of 5 stars

Everyone at Scala hosting is super…

Everyone at Scala hosting is super friendly, polite and efficient. I have recently joined Scala and my experience is very positive so far.

Also my VPS managed hosting totally rocks!

Date of experience: August 20, 2024

Reply from ScalaHosting

Hi Jane,

Welcome to ScalaHosting! I’m so glad to hear that your experience with us has been positive so far. It’s great to know that you’ve found our team to be friendly and efficient—that’s exactly what we aim for!

We’re also thrilled that you’re enjoying your managed VPS hosting. If you ever need anything or have any questions, don’t hesitate to reach out. We’re here to help and make sure your journey with us continues to be smooth and enjoyable.

Warm regards,
Gabriella


Rated 5 out of 5 stars

Recommended service

I am a newbie and just started to use the cloud service and the customer support that give information and guidance was excellent.

Date of experience: September 09, 2024

Reply from ScalaHosting

Hi Catur,

Thank you for taking the time to leave your review! It’s wonderful to hear that, as a newcomer to cloud services, you’ve had a positive experience with our customer support team. We know that starting something new can sometimes be overwhelming, so I’m glad we could provide the guidance you needed.

If you have any more questions or need further assistance, don’t hesitate to reach out—we, from ScalaHosting, are here to help every step of the way.

Warm regards,
Gabriella


Rated 5 out of 5 stars

Scala Hosting is brilliant for Joomla

Scala Hosting is brilliant for online problem solving - great technical support, prompt resolution, and helpful service. Today, Dimitar resolved an update issue in seconds. Thanks, guys. Scala remains my first choice for hosting for Joomla.

Date of experience: August 18, 2024

Reply from ScalaHosting

Hi Richard,

Thank you for sharing your experience with us! I’m really pleased to hear that Dimitar was able to resolve your issue so quickly and that you find our technical support to be so effective. It’s great to know that we’ve earned your trust, especially when it comes to hosting your Joomla sites.

We’re always here to make sure everything runs smoothly for you. Thanks again for choosing ScalaHosting as your go-to provider!

Warm regards,
Gabriella


Rated 5 out of 5 stars

Fast technical support!

We had a website not loading and returning the generic 500 error. I contacted Scala support on the live chat. Dimitar quickly found the issue and had the website back up an running in less than 5 mins! Recommend!

Date of experience: August 15, 2024

Reply from ScalaHosting

Hi Wendy,

Thank you for sharing your positive experience! I'm so glad to hear that Dimitar was able to identify and resolve the issue with your website so quickly. It’s great to know that our support team could assist you when you needed it most.

Your recommendation means a lot to us. Thank you for choosing ScalaHosting as your hosting provider!

Warm regards,
Gabriella


Rated 5 out of 5 stars

Exceptional Service

Dimitar was absolutely amazing! Fast on replying and solved all my issues! Scala Hosting is a dream compared to other hosting companies I have dealt with since the 90's . . . extra kudos to Dimitar . . . thanks so much! What a blessing!

Date of experience: August 12, 2024

Reply from ScalaHosting

Hi Susan,

Thank you so much for your wonderful review! I’m thrilled to hear that Dimitar provided such great support and resolved your issues quickly. It’s fantastic to know that your experience with ScalaHosting has been so positive compared to your past hosting experiences.

I’ll make sure to pass along your kind words to Dimitar. If you ever need anything else, please don’t hesitate to reach out. We’re here to make your hosting experience as smooth as possible.

Warm regards,
Gabriella


Rated 5 out of 5 stars

Great support is critical

We have been with Scala Hosting for several years now. We switch to them because of their cutting edge hosting, their very competitive rates, and their great support. We have only needed their assistance a handful of times, but they are always available 24/7 and have knowledgeable staff that are helpful with the most difficult of issues.

Date of experience: August 05, 2024

Reply from ScalaHosting

Hi Allen,

Thank you for your thoughtful review! I’m thrilled you’ve been with ScalaHosting for several years and that our cutting-edge hosting, competitive rates, and support have met your needs. It's great to know that even though you’ve only needed assistance a few times, our team has been available around the clock and able to help with challenging issues.

If you have any questions or need further assistance, please don’t hesitate to reach out. We're here to support you throughout your hosting journey with us!

Warm regards,
Gabriella


Rated 5 out of 5 stars

Scala continues to impress

Scala continues to impress me with their outstanding support team. They are there, ready, willing, and oh so capable. I use them for Wordpress hosting on a dedicated VPS.

Date of experience: August 13, 2024

Reply from ScalaHosting

Hi Vincent,

Thank you so much for your kind words! I'm really pleased to hear that our support team has made such a positive impression on you. It's always our goal to be ready and able to assist, so it’s great to know we’re hitting the mark.

Your experience with our WordPress hosting on a dedicated VPS is exactly what we strive for, and I’m glad it’s been a good fit for you. If you ever need anything or have more feedback, we're just a message away.

Warm regards,
Gabriella


Rated 5 out of 5 stars

Denys M, technical support at Scalahosting was very helpful and quick

Denys M, technical support at Scalahosting was very helpful and quick helping me with my disk usage issue. The most important part was Denys helped me to free up some disk storage space after clearing the server's logs. I really appreciate it. Thank you so much Denys.

Date of experience: July 27, 2024

Reply from ScalaHosting

Hi Johan,

Thank you for your thoughtful review! I’m glad to hear that Denys was able to assist you promptly with your disk usage issue and help free up some storage space. Your appreciation means a lot to us, and I'll be sure to pass along your kind words to Denys.

If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always here to support you throughout your hosting journey with ScalaHosting!

Warm regards,
Gabriella


Rated 5 out of 5 stars

Great support team

Great support team; They responded within seconds and they never gave up until my problem was solve.
I highly recommend ScalaHosting to anyone, especially to beginners who have no experience in webhosting, these people will always have your back and make you feel that you are not alone

Date of experience: August 16, 2024

Reply from ScalaHosting

Hi Jonathan,

Thank you so much for your kind words! I’m really glad to hear that our support team was able to assist you quickly and stayed with you until everything was resolved. We know how important it is to feel supported, especially when you’re just starting out, and it’s great to know that we, from ScalaHosting, could be there for you.

If you ever need anything else, don’t hesitate to reach out. We’re always here to help and make sure you’re never on this hosting journey alone.

Warm regards,
Gabriella


Rated 5 out of 5 stars

Experience and guidance

First, they actually are available, no queues at all.
Then, it doesn't matter who take the live chat session, they are so pro and show their experience with guidance (even if you are not a native English speaker and you make mistakes in your messages redaction)
Thats why I have been with them for more then 10 years

Date of experience: July 18, 2024

Reply from ScalaHosting

Hello,

Thank you so much for your kind words and for being a loyal customer of ScalaHosting for over a decade! It’s incredibly rewarding to know that you appreciate our availability and the expertise of our team. We strive to provide accessible and knowledgeable support to all our customers, regardless of language barriers, so your feedback means a lot to us.

If there’s anything else we can do for you or any way we can improve your experience, please let me know. We're here to support you every step of the way.

Warm regards,
Gabriella


Rated 5 out of 5 stars

my first time i use scalahosting…

my first time i use scalahosting company and i like it for now, and i loved the customer support. they helped me in technical issue. thank you .

Date of experience: August 23, 2024

Reply from ScalaHosting

Hi Islam,

Thank you for choosing ScalaHosting! I'm glad to hear that your first experience with us has been a positive one, and it’s wonderful to know our support team was able to assist you with your technical issue. We’re here to make your hosting journey as smooth as possible, so if you ever need anything else, don’t hesitate to reach out.

Thanks again for your kind words, and welcome to the ScalaHosting family!

Warm regards,
Gabriella