Rove Concepts Reviews

Grateful for all the support we received from Karen Romero to select our living room furniture.
She was extremely helpful making 3D models and giving us all kinds of advice.

Date of experience: September 13, 2024

I had a great shopping experience. The details on the website were informative and the pictures were clear. I’m excited for my furniture to come!

Date of experience: September 10, 2024

Rove's conceigers work with me to change my order. I ordered a few items and changed my mind on a purchase a few days later. They continued to call or email until all the changes were made. I had multiple orders with different timelines for arrival.

Date of experience: September 03, 2024

I’ve bought majority of my furniture from RoveConcepts and love their products. They’re unique and beautiful. Just ordered few more decorative lightings, excited to see them when delivered.

Date of experience: September 05, 2024

recently purchased furniture online from Rove Concepts, and I couldn’t be happier with the experience. The website was easy to navigate, making it simple to find and select the perfect pieces for my home. The detailed product descriptions and high-quality images were incredibly helpful in making my choices.

Once I placed my order, the process was smooth and efficient. The delivery was prompt and the furniture arrived in perfect condition. The quality of the pieces is exceptional—elegant, well-crafted, and exactly as described.

Even though the purchase was online, the customer service was outstanding. I had a few questions before finalizing my order, and the support team was responsive and knowledgeable, providing all the information I needed.

Date of experience: September 11, 2024

Rove is the worst experience ever! Just don’t waste your money and time on this company. All furniture was delivered dirty and they couldn’t assemble sofa Berlin because of manufacture defects. We ordered all furniture ( 2 beds, 2 drawers, dining table and chairs, 2 chairs in living room and sofa with ottoman) in February and in July or August they replaced sofa with even more dirty sofa and with the same manufacture defects so I just rejected it and asked for refund. Their claim department tried to get money from me for their mistakes.
It’s awful company! They should just close their showroom and manufacture!

Date of experience: February 09, 2024

Beautiful and high quality products that I continue to add to my home.

Date of experience: September 14, 2024

I purchased two of the slimmer chase lounge chairs for my porch. I use them everyday in the morning while sipping my coffee and reading. They are comfortable, light, and easy to move about and clean. Their design is simple but has a timeless style, and as a minimalist this fits my lifestyle perfectly! It’s usable, stylish, and comfortable.

Date of experience: August 01, 2024

Customer service has been great but kept getting damaged products but they were quick and understanding to send replacements

Date of experience: September 14, 2024

Awesome product and good response from the team to fix a fabric issue.

Date of experience: September 14, 2024

I will say the last thing I should say at the beginning, please read before shopping.
Do not shop here, run away from here immediately without even looking back.

I'm just settling in Canada with my family. I placed an order for $60,000 and paid about $4000 extra for the White Glove service with delivery.

The products arrived and we have been eating without tables and standing for about 1 month because no one, including the installation team, could install the tables they sent. There are a lot of problematic products they delivered and they do nothing. There is no one who gives information about the process.

Nobody cares about customer victimization, probably because the money has been collected. Don't be fooled by the store, they have bad customer service that can never be compensated and you can't reach anyone.

Although the products that seem to have arrived intact were installed by their own team, everything is disorganized and disgraceful, they work so unconsciously that they sent me an e-mail that I could not install the mechanisms, although I received white glove service. As if someone else paid the money, as if I chose the installation team. Friends, if you had followed your job, you would have installed properly.

I should also say that I am an engineer who lives and trades in 5 different countries. I have never seen such a bad product in any field in my life.
I did not receive service and service. Can there be a problem in 80% of the new products that come in? Poor quality of production and a lot of problems due to the failure to design the mechanisms they use in those that come intact.

Now solve the problem quickly or we will be in court this week.
If you want to save your money, your time and your nerves, don't shop with them even if they pay you.

Date of experience: September 07, 2024

The options are amazing. The website had so many pieces I loved but was focused on dining chairs. I can’t wait for the chairs to arrive and hope they are on time (3-4 weeks).

Date of experience: September 08, 2024

The couch is beautiful but it came damaged. I still have not gotten the furniture. But Roveconcrot is trying to get it replaced as fast as possible. I just wished it was faster. I thank them regardless for the effort.

Date of experience: August 17, 2024

Love the quality of the furniture and the detail that you have regarding covers to protect it for the long-term.

Date of experience: August 08, 2024

Rove Concepts and the team there has been nothing but amazing! They all have been very helpful answering any questions which made the ordering process a breeze.

Date of experience: August 28, 2024

The Francis patio set is exceptional—beautifully crafted and perfect for any outdoor space. The service from start to finish was outstanding, from the sales representative to customer care and the delivery team. I was hosting a book club meeting and hoped the furniture would arrive in time, and it did. My friends were so impressed with the set, they joked about moving in! I have my eyes on a living room set and will order in the near future.

Date of experience: August 28, 2024

Rove Concepts is a sham furniture company with terrible customer service. I ordered a couch that turned out to be too big for my space and very uncomfortable. The delivery team told me I could keep it and exchange it and that Rove would swap it out with a different couch. When I got in touch with Rove Concepts, they told me I would have to pay for the return, that no exchanges are allowed, AND that I would have to pay movers to move the couch to the lobby of my building, despite having paid over $300 for white glove delivery. Never again.

Date of experience: August 30, 2024

I recently purchased the Porter couch from Rove Concepts, and it’s absolutely perfect in our home—sleek, stylish, and top-notch in quality! I love all of their products; everything feels thoughtfully designed and built to last. Their customer service is unparalleled, offering amazing help with account reconciliation and a smooth shopping experience. Highly recommend Rove Concepts for anyone looking for quality furniture and exceptional service

Date of experience: October 04, 2023

Worst experience ever!!! I ordered their Arco Extendable Dining Table and 4 chairs. When the table was delivered by a third party delivery service, they did not find any hardware in the box. Customer representative opened a claim case on my behalf and I was assigned a resolution expert. I explained how I have a 2 year old in the house and heavy parts of the table are sitting on the floor in the middle of my house. Not only it is inconvenient, but dangerous for the kid. I was told that the hardware has to be shipped from China and it would take 2-4 weeks more. I requested sharing the specification sheet, so I can source the hardware from local stores. Hardware mentioned in the specification sheet was either wrong or missing information. Each time I reach out to the claims expert via email, he would simply ignore and not respond for days. It has been 2 weeks going back and forth with the claims expert. I was refunded $200 inconvenience and no update has been provided on the hardware eta from China.

Word of advise: Stay away from claims and simply return the product if you end up in a similar situation. Terrible after sales support.

Date of experience: September 09, 2024

Rove was GREAT to work with -- my trade rep made it easy to get selection options put together and ensured we received the best possible pricing for our project.

Date of experience: September 03, 2024