15,854 total
Lisa was very helpful and knowledgeable in answering questions and showing me the items in stock similar to the pendant necklace I wanted. The order process was seamless, and my necklace was delivered to the store ahead of schedule. I’m enjoying wearing it and happy with the product. Thanks so much!
Date of experience: August 30, 2024
The salesperson, Savannah, was extremely helpful and patient. She took her time with me and never tried to push me to one thing or another.
I've been a customer at this location for more years than I can remember and always had a pleasant shopping experience.
Date of experience: August 31, 2024
Reply from Reeds Jewelers
Hello Dennis,
We appreciate your positive feedback! Glad to hear you enjoyed your time with us. Looking forward to the opportunity to serve you again.
Warm regards,
Maya
REEDS Customer Care
Beautiful rings, fast shipping, awesome customer service.
At my previous purchase, there was a glitch in the system and my order was accidentally placed twice.
Rhianna quickly reached out to me in regards ti the duplicate order, which I really appreciated.
Great overall experience!
Thank you!
Date of experience: August 31, 2024
Reply from Reeds Jewelers
Hello Beatrix,
Thank you very much for your feedback! We are thrilled to hear that our team provided quality service and you appreciated our prompt outreach.
Thank you for choosing REEDS! We look forward to serving you again in the future.
Warm regards,
Samantha
REEDS Customer Care
Website was easy to use, communication by email was fast, shipping was fast and items were packaged very well. Customer service was excellant.
Date of experience: August 31, 2024
Reply from Reeds Jewelers
Hello Tammy,
Thank you for taking the time to share this review. Your satisfaction is our utmost priority and we hope to have the pleasure of serving you again soon.
Best Regards,
Rhianna
REEDS Customer Care
I am now going on 8 weeks waiting for a piece of jewelry purchased in July. Over 30 emails and several hours on calls and trips to ups stores with reeds customer service asking me to call and follow up with ups. I have now missed a wedding gift/ surprise. I still do not have the jewelry or an eta.
Date of experience: August 23, 2024
Reply from Reeds Jewelers
Hello Chad,
Thank you very much for your feedback. We deeply regret any inconvenience and disappointment you have faced. We will be reaching out to you via email to offer a solution. We look forward to speaking with you.
Kind regards,
Samantha
REEDS Customer Care
I love the jewelry but there’s no mark or verification of the 14k gold which I thought had to be on all fine jewelry
Date of experience: August 27, 2024
Reply from Reeds Jewelers
Hello Michelle,
Thank you for providing this feedback. We are pleased to hear that you love your new necklace. If you have any questions regarding the metal type, please don't hesitate to reach out to our customer service team. We are always happy to help.
Best Regards,
Rhianna
REEDS Customer Care
Great customer service, easy exchange on a chain that was too short. I'll definitely trust Reed's again for online purchases!
Date of experience: August 27, 2024
Reply from Reeds Jewelers
Thank you so much for sharing your positive experience! We look forward to serving you again soon.
Kind regards,
Caitlin
REEDS Customer Care
It was almost too easy to find what I was looking for!!! Great selection, nice prices, excellent shipping, and it arrived on schedule!!!! Will be back for more things as I need them!!!!
Date of experience: August 19, 2024
Reply from Reeds Jewelers
Thank you so much for the 5-star review! We hope to serve you again soon.
Kind regards,
Caitlin
REEDS Customer Care
I love my new family birthstone rings! It was so easy to order, everything was done correctly and reasonably priced and my rings arrived before I expected them so that was wonderful. Size was right on and the stones were large enough to be seen and recognized for the birth month they represent. So glad I chose Reeds
Date of experience: August 22, 2024
Reply from Reeds Jewelers
Hello Deb,
We are thrilled to hear of your wonderful experience. Your rings are beautiful and we are so glad that you love them. We hope to have the pleasure of serving you again soon!
Best Regards,
Rhianna
REEDS Customer Care
There was an issue with the shipment, all on UPS part, not Reeds. Reeds was so excellent at working with me, especially Rhianna. They made sure we got our order.
Date of experience: August 26, 2024
Reply from Reeds Jewelers
Hello Shelby,
We appreciate you taking the time to share your feedback with us. We are delighted to learn that you had a positive experience at REEDS, particularly with, Rhianna. We hope to have the pleasure of serving you again soon!
Kind regards,
Cortney
REEDS Customer Care
Small and cheap looking. Also chain of necklace came tangled as ever. They folded up the gift note. Like I could have purchased it from Walmart. Never buying from here again. Highly disappointed
Date of experience: August 22, 2024
Reply from Reeds Jewelers
Hello Shar,
Thank you for providing us with this feedback. We are so sorry to hear that you are not happy with your order. We will be reaching out to you via the email address provided in your order to offer a solution. We look forward to speaking with you.
Sincerely,
Maya
REEDS Customer Care
I did a review in the past for the same item. The cross is wonderful and definitely worth the purchase. The gold/onyx combination with diamonds is beautiful. The service is quick, and I am very pleased with Reeds Jewelers.
Date of experience: August 16, 2024
Reply from Reeds Jewelers
Hi Brian,
Thank you for your wonderful review. We appreciate you being apart of the REEDS family and look forward to assisting you in the future.
Thank You,
Morgan
REEDS Customer Care
Beautiful necklace.
Fast shipping.
Exactly what I was looking for and made the perfect gift for my husband.
Date of experience: August 29, 2024
Reply from Reeds Jewelers
Hello Sarah,
Thank you for taking the time to share your experience with us. We hope your husband loves his new necklace!
Best Regards,
Rhianna
REEDS Customer Care
Very happy with Zach nice pleasant person very knowledgeable on product , definitely go back again
Date of experience: August 21, 2024
Reply from Reeds Jewelers
Hello,
Thank you for taking the time to share your wonderful experience with us. We hope to see you again soon.
Best Regards,
Rhianna
REEDS Customer Care
Super easy to navigate! Shipping was FAST! And they communicated with me every step of the way. From packaging, to shipping I was well informed as to where my item was.
Date of experience: August 20, 2024
Reply from Reeds Jewelers
Thank you so much for sharing your positive experience shopping with us! We look forward to serving you again soon.
Kind regards,
Caitlin
REEDS Customer Care
All customer service agents I spoke with not only were especially kind and friendly but went out of their way to try and make sure my husbands watch arrived in time for his surprise 60th birthday party.
Your shipping department could use some tweaking!!! I ordered an expensive watch for my husband’s surprise 60th birthday party. It was to be shipped overnight. It arrived 3 days later about 2 hours before the psrty. What an embarrassment it would have been to not have a gift to give on such a special day. I find this unacceptable.
Date of experience: July 29, 2024
Reply from Reeds Jewelers
Dear Sarah,
Thank you so much for your kind words. We’re pleased to hear that our Customer Experience team was able to assist you through this situation.
We sincerely apologize for the delay in shipping your husband’s watch. We understand how crucial it was for the gift to arrive on time for his surprise 60th birthday party, and we regret that we did not meet the expected timeline. We fully acknowledge the inconvenience this caused and find it unacceptable.
Please be assured that we are taking your feedback very seriously. We will be addressing this issue with our management team to investigate what went wrong and to implement measures to prevent similar issues in the future.
Thank you again for your understanding and patience. If there is anything else we can do to assist you, please do not hesitate to reach out.
Sincerely,
Olivia M.
Supervisor of Customer Experience
REEDS Jewelers
(844) 733-3740
I walked in to the store with a request about an item I purchased and Marie was very nice and helped me get what I really wanted. She was very nice and gave me my options and I really had a great experience thanks to Marie .
Date of experience: August 17, 2024
Reply from Reeds Jewelers
Hello,
Thank you for sharing your feedback with us. Your satisfaction is our top priority, and we are elated to hear about your positive interaction with Marie. We hope to welcome you back soon.
Warm Regards,
Samantha
REEDS Customer Care
Great service and very courteous representatives,also fast delivery of my order and top quality merchandise.
I will surely be ordering again in the future, would definitely recommend them to family and friends.
Date of experience: August 28, 2024
Reply from Reeds Jewelers
Hello Carol,
Thank you for the 5-star review! We're delighted to hear you had such a wonderful shopping experience with us. We can't wait to serve you again in the future. Thank you so much for choosing REEDS for your jewelry needs!
Kind regards,
Lindy
REEDS Customer Care
I booked an order on a men’s wedding band and the website failed to inform me/withhold orders on the particular size that was not in stock. A loaner size was negotiated to be sent to me, yet still failed to arrive the date as expected per Express Shipping. This neglect failed my wedding day wishes to have the ring on time. I hope to hear from management on compensation when the correct size arrives. There needs to be more attentiveness according to inventory—this unfortunately led to neglect to updating the website according to availability, and/or informing their customers that the order couldn’t not be fulfilled post-sale.
Date of experience: August 30, 2024
Reply from Reeds Jewelers
Hello Micaiah,
Thank you for providing us with this feedback. We are truly sorry that the delivery of your order was delayed and understand your frustration over this inconvenience. We will be reaching out to you via the email address provided in your order. We hope that we are able to make this up to you.
Sincerely,
Maya
REEDS Customer Care
From the moment we walked into the store we were greeted with courtesy and professionalism. As we were choosing my wife's engagement ring and our wedding bands, it was a decision carefully thought about and prayed upon.
The sales agents and management were patient and informed while guiding us through the inventory.
We are quite satisfied with our purchases and would recommend Reed's to anyone in the market for fine jewelry.
Date of experience: August 08, 2024
Reply from Reeds Jewelers
Hello,
Congratulations on your engagement! It is truly an honor you chose to shop with us for these special parts of your love story. We're glad you had such a great visit with us and that you found exactly what you were praying for. If there is anything else we can assist you with during this special time please let us know. Wishing you both a lifetime filled with love and happiness!
Kind regards,
Lindy
REEDS Customer Care
