52,320 total
Great inventory… superb selection…. Very customer oriented. Our salesman Alex was wonderful…. Gave us plenty of space to browse while remaining nearby so we could access him with questions when needed!!!!!
He should be the trainer for salesmen everywhere! Thanks
Harvey & Sharon Yorke
Date of experience: September 11, 2024
We came in for a Tempurpedic bed and the salesman was extremely knowledgeable and helpful so we were able to actually place the order. Then we asked about some additional pieces we were hoping to find soon, and ended up ordering two desks that we also needed. When we left we were displease with having spent so much so quickly, but extremely pleased that Avneesh helped us complete our to-buy list. Would love to work with him again.
Date of experience: September 14, 2024
My experience was great. I had been to four other furniture stores, but no one had what I wanted. When I explained to the salesman about my small apartment, he showed me a loveseat with a bed inside and a recliner which will fit perfectly into my apartment and would not take up too much room. I am thrilled with my new furniture and very thankful that Jose Vicens was there. He gave me his card so if I need his help again, I know how to reach him.
Date of experience: September 13, 2024
Salesperson Reggie Gorneille was very polite and not pushy. Let me walk around alone and didn’t follow me around while I made my selection. Needed to buy and have delivery ASAP and Reggie called delivery company and confirmed a date.
Date of experience: September 14, 2024
Hasna was helpful, knowledgeable and courteous. I adore good customer service with No PRESSURE. IT PUTS A CONSUMER at ease. And Lisa Lewis at the checkout was delightful and smiling and endearing. Great staff. Would definitely recommend. Thanks
Date of experience: September 14, 2024
Robb was with us every step of the way and led us in the direction we were looking for. Pleasant, professional and funny! The folks at the cashier section were patient and interactive, not all business which made the experience fun.
Date of experience: September 13, 2024
Salesman! i had beento anither R&F aweek prior & walked out. The saleslady was not interested at all in what we wanted -kept reading her phone & texting- then walked away!! Vinny was helpful and very considerate!
Date of experience: September 13, 2024
Mary Lynne didn't rush me. She gave me time to make a carefully thought out decision. Onmy first visit, Jessica was equally patient and personable.
Date of experience: September 14, 2024
Poughkeepsie Outlet, the woman who helped me fix my online order typos on Sept 13, 2024 over the phone for my delivery did a GREAT job. Thank you.
Date of experience: September 13, 2024
Your salesman Robert was very helpful with the sofa I was intending to buy. He was extremely patient. I had gone back 3 times and finally made a decision andhe was helpful with the online sofa to purchase.
Date of experience: September 14, 2024
Ethan was great at explaining the different mattresses so I purchased the one best for my needs. He takes time with his customers so each customer feels valued.
I will go back to the Boston Road, Springfield store and buy from Ethan every time we are looking for furniture or bedding.
Date of experience: September 10, 2024
I came in to purchase a power recliner for my mother. Amir help me find the perfect one. I came back to purchase and requested Amir. He was very helpful, professional, and kind asking about my mother. Highly recommend.
Date of experience: September 13, 2024
Rami did an excellent job helping me pick out a mattress to help with my sciatica. He was very informative and patient with us. He showed us several mattresses and pointed out the special features of each one. I went with the tempur pedic and it was the perfect choice. I no longer have pain at night.
Date of experience: September 06, 2024
Schedule the delivery and then the day of was told nope it’s not coming there is a big hole in it. I feel like that could have been noticed before I had to rearrange my schedule to be home for a delivery that wasn’t going to happen. Then one voicemail asked if I wanted to reorder and then another said it was being reordered but no clue how long that will take since taking weeks to begin with.
Date of experience: September 13, 2024
Chris, from the Norwalk, CT store was immensely helpful in ordering a sofa bed for my daughter’s first apartment. From an online chat he was able to apply a barely expired gift certificate to our purchase. He also was awesome in guiding us through purchase, payment, order tracking and several delivery date changes. Extremely accommodating. Thank you so much!
Date of experience: September 01, 2024
Mr. Ennis top of line salesmen very knowledgeable and caring addressed all questions and concerns during my visit will definitely be repeat consumer.
Date of experience: September 13, 2024
We were in the market for another new mattress. After several unhappy visits to a local store, we decided to take a ride to the Hartford Store. From the minute we walked in and were greeted by Jose Medina, we instantly had a great feeling that we would be taken care of. He was extremely knowledgeable, professional and sincere. He was very patient, honest, frank, and made us feel so comfortable without being pushy at all. He and the manager were fantastic to deal with we were so happy and relieved when we left the store. We will shop at that location from now on and refer them to everyone.
Date of experience: September 01, 2024
Super friendly and knowledgeable store manager who worked with me to pick the perfect piece of furniture. Excellent experience, quick turn around with purchase, and I'll go back again and again!
Date of experience: September 12, 2024
Apparently the split frame box spring I ordered online is a special order despite narrowing my search to items in store. I expected all my items to arrive together and now I don't know when this will be delivered, or if I'll be asked to pay a second delivery charge.
Date of experience: September 14, 2024
The ability to narrow down the exact features we wanted allowed my husband and I to find our dining set very quickly.
Date of experience: September 11, 2024
