Mutual of Omaha Mortgage Reviews

Yeah, I'm not too happy with Mutual of Omaha mortgage services. After a little over a year, they went and sold our mortgage to a different servicer, that pisses me off! They also lost a check I mailed them, which miraculously showed up 3 weeks later, which they cashed after I was forced to send them another check to replace the lost one. In spite of their incompetence and receiving two payments that month, they also hit me with a $79 late fee that they would not reverse. I wouldn't waste my time with them!

Date of experience: June 05, 2024

I just completed my reverse mortgage, working with Barbra Blair. The whole reverse mortgage process was easy and moved along quickly. Barbra was always quick to answer my emails and just a wonderful person to work with. I would highly recommend her for your reverse mortgage.

Date of experience: June 24, 2024

Jim Scheffler and his team were instrumental during the prequalification and application process. He informed us of all the available programs that were out there and answered any question we had right away. We had wanted to make an offer on a property over a weekend and he was able to get us the information that we needed that same day. This is service at it's finest!

Date of experience: August 12, 2023

Nick Zbair has assisted with numerous mortgages thru the years. His vast knowledge of the available products is impressive and all encompassing. He is available to borrowers and their real estate agents without fail. We have recommended him to family and friends and they have obtained financing to provide for their borrowing needs. Nick has our highest recommendation without reservation. Thank you, Nick!

Date of experience: March 17, 2023

My agent Shawn he was totally awesome he was efficient he was clear and he moved this process along extremely expeditiously. He let you know exactly what you need and by when you need it as he gets it he's right on it moving you along in your process I can't say enough about him he's really good.

Date of experience: May 24, 2023

My broker, Jeremy Tarwater, has been amazing from the start. It was evident that he was invested in the outcome of my house purchase and cared about my family, not just a paycheck. That made all the difference in his customer service. He took the time to get to know us and was an ally throughout the entire process. I wish more businesses understood the value of customer relationships as much as Mr. Tarwater does.

Date of experience: July 23, 2023

Tony Fragale made our experience great.
I have dealt with mortgage companies on past houses, but really felt like Tony cared. Maybe he is just a really good salesman (in which case, props for that) but I didn't feel the need to shop around more with other banks because he made me comfortable.

Date of experience: March 29, 2023

Scott Ponick is very knowledgeable. I came across a problem on my credit report, regarding an account with my ex-husband. Scott promised he would help me. He had me get in contact with the right people at FHA and the issue was resolved and I got approved. I'm grateful to him and to Mutual of Omaha for having such a professional and caring agent.

Date of experience: July 11, 2023

MOO processes claims accurately with clear explanations and always I get answers and service if needed when I call.

Be mindful they follow Medicare so if there is any issue it most likely will be with the provider not correctly coding treatment rendered. Be sure to confirm your provider accepts approved Medicare rates.

Date of experience: May 16, 2023

Our mortgage officer was amazing! Joe Ansonia made sure that we had the best loan for us, and went out of his way to make sure we had access to all programs to help us make an informed decisions. Any time we had a question I knew that we could reach out to Joe and he would be able to answer it without an issue. The app for Mutual of Omaha Mortgage was user friendly and helped us to have a clear list of what was needed for us. Relieved a lot of the confusion and stress of buying a home!

Date of experience: June 30, 2023

Great communication and Peter was very nice and honest and upfront with the process and very fast. We had an issue with finding the right house but also had a deadline as we already sold our other house. He was able to make it work when we found the right house and still close on our original closing date.

Date of experience: May 26, 2023

I chose the wrong initiating location, rather than the wrong company. Or I should say it was chosen for me, even though they are 2,000 mi. away from me. When I called the 800 number, I was directed to the San Diego branch. Little did I know, I'd be doomed from the start. They asked for redundant submission of documents, they had little communication with me, and were constantly dangling the carrot. The only way the underwriters have any communication with the initiating officer, is the utilization of the information they harvest. The left hand does not know what the right hand is doing here. One's initiating officer can quit, or be fired on a whim, and the one who applied for the RM suffers for it. After 85% of the "hoop jumping" was completed, I bowed out due to their incompetence, and their remarkable talent of being inept. The San Diego branch is all puffed up on their own self-designated importance. Possibly they are punch-drunk on that California Coastal Kool-Aid. Here again, I believe the problem was the specific branch I dealt with, and not MoO as a whole. The only good that came from this total waste of time, is that it did defer me to choose another company, which I have been more than happy with.

Date of experience: April 17, 2024

Friendly, competent people. Kim was great. They had a good interest rate and called me right away. Kim also gave me helpful pointers even though she knew I probably was going with another lender. I will definitely consider them for my next mortgage.

Date of experience: May 02, 2023

This company is very prompt with what they do from the mortgage professionals all the way to the real estate professionals. The customer service was very welcoming and polite. And they were fast with call back and setting up appointments. Very great team.

Date of experience: August 18, 2023

My Loan Officer made this experience quick and easy. Love it.. He was well knowledgeable about the company and the steps for pre approval. Eddie was soooo helpful. No changes are necessary keep up the good work..

Date of experience: March 30, 2023

Shawn, was very informative and kept us informed. Unfortunately we did not reached an agreement with the seller, we will definitely recommend Mutual of Omaha mortgage to all our friends. The experience was very pleasant no haggle always looking out for his customer the way it should always be.

Date of experience: August 03, 2023

My experience was exceptional!! My loan officer, Rob F. was very instrumental in the mortgage loan process, loan processor Matt R. was very helpful in helping me gather documentation to submit for review. Overall, I’m very happy with my mortgage and the fast processing time.

Date of experience: August 01, 2023

After attending the online webinar where I learned a lot about the VA mortgage process, I was contacted by an agent that collected information and was able to tell me what I was qualified for. I am still a year out from a home purchase, and even though I told them this, they were still very helpful and not pushy at all.

Date of experience: May 05, 2023

Very Quick and Prompt Response! Matthew was great! He replied immediately without wait and followed up. I received all of the pre-qualification that I need. He was very courteous and helpful.

Date of experience: August 23, 2023

Appraiser sent out had no clue what she was doing and MO loan office Aaron Mcgill was no help after making tons of promises. I never received an appraisal report and was treated rudely each time I called to speak of the matter. TERRIBLE COMPANY
I find your response very disturbing as it was a lie!! Once again, terrible company!!

Date of experience: November 12, 2023