19,381 total
- Great shoes collection
- Helpful customer service
- Quick shipment, in my last experience
- Good shipment packaging
- Can be shipped to the Hotel's address (Wow!)
- I hope that customer could know, where the goods/shoes will be sent from. So the customer could estimate the shipping time mor accurately
Thank you Kickscrew!
Date of experience: September 12, 2024
This review is a mixed review simply because I’ve had two sellers cancel my orders after I waited patiently for 3 to 4 weeks for my new shoes. That’s entirely too long! However, I’m very pleased with the shoes that I have received. Once shoes arrive at the validation point, they are shipped out to the buyer immediately, which almost makes up for the delay with some sellers (not all). Overall, I recommend Kicks Crew as I have become a repeat customer many times over.
Date of experience: September 11, 2024
As a dad of teenage daughters, my daughters look at shoes for sports what your company does well as provide a great product great price. Also, you give lots of options. Your website is easy to use and customer service is on point. We needed to exchange a pair of shoes That were too big and your company made the experience very easy to get my daughter the right shoes and I appreciate that
Date of experience: September 12, 2024
Delivered a faulty pair of Nike shoes - the toe box on one shoe was incorrectly manufactured, leaving material hanging down into the toe area. Very slow delivery (four months), followed by very poor customer service. Declined to replace even after I sent the shoes back. Provided a partial refund of $145 when the shoes cost $179. Incredibly disappointing experience. Avoid at all costs.
Date of experience: September 12, 2023
Reply from KICKS CREW
Hi Max,
Thank you for sharing your feedback regarding your return experience.
We understand the importance of a smooth and hassle-free return process, and we sincerely apologize if we fell short of your expectations. Our aim is to provide excellent customer service and ensure that our customers are satisfied with their shopping experience with us.
We regret that our policies did not meet your expectations and we appreciate your feedback as it helps us identify areas for improvement. We continuously review and assess our policies to ensure they align with the needs and preferences of our customers.
If you have any further inquiries or concerns, please feel free to reach out to our team via the "Contact Us" form on our website or through email at cs@kickscrew.com - we're always happy to assist!
I ordered shoes a month ago and still don't have any updates on when they will arrive. When I contacted customer service they still couldn't give me any information.
Date of experience: August 21, 2024
KICKS CREW came through on my Stadium 90’s! Jordan’s were in new condition, no imperfections. The seller shipped them quickly and Kicks Crew authenticated them fast! It was my first time ordering by this company, I recommend them!
Date of experience: September 08, 2024
The pair of shoes I really wanted arrived but damaged. The only discount was 5 dollars. An offer that low is not equivalent to the negative of damaged shoe.
Date of experience: September 13, 2024
I recommend you do not purchase from Kicks Crew!!!!! If the item purchased has defect or quality issues after 2 months of normal use (on indoor court only), they won’t do a thing but refer you to their ‘refund policy’ that only allows returns in new unworn condition and within 7 days. If your policies are not fair, equitable for customers who have paid a premium then change it??
They basically wipe their hands of any responsibilty once order shipped & received!! You are far better off buying directly from Nike!!!!!!!!!!!!!! who will assess to ensure quality standard is met and likelihood of remedying problem. Useless seller just out to make a dollar with no interest in valuing you as a customer - and don’t want you to return. DO NOT BUY FROM THEM!
Date of experience: September 12, 2024
Reply from KICKS CREW
Hi Oralee,
Thanks for your feedback and we're sorry to hear that the shoes did not meet your expectations.
As per KICKS CREW's policy, we can only guarantee the quality and condition of the shoes upon delivery. We are not able to provide a warranty on them once the shoes have been worn, as any damages are likely due to the wear and tear as the shoes are being worn.
We regret that our policies did not meet your expectations. Our aim is to provide a seamless shopping experience for our customers, and we appreciate your feedback as it helps us identify areas for improvement. We'll continuously review and assess our policies to ensure they align with the needs and preferences of our customers.
If you have any further inquiries or concerns, please feel free to reach back to our team and any time and we'll do our best to assist!
This is my second review of Kit crew. It’s a great company. They have a great support staff. You have an issue or a problem. They reply very quickly and they will solve your problem matter what it is they have a vest inventory of all the Top Gear and sneakers I want a mental Rachel, Raymond, Vivian and Ryan thanks for all your help. You won’t go wrong. Forget about the other places stick the kick crew Danny Tolentino.
Date of experience: September 09, 2024
The Nocta Socks is a rare find you can't find on any sneaker apparel app, the shipping cost was discern and didn't take too long to arrive. Kicks Crew seems like an extra extraordinary sneaker app. A+ on that!!
Date of experience: September 12, 2024
Do not order unless you are certain you will keep the shoes. It's difficult to return for a refund. they also take a 15% restocking fee.
Date of experience: September 13, 2024
Reply from KICKS CREW
Hi Lisa,
Thank you for sharing your feedback regarding your return experience. We apologize for any inconvenience you may have encountered and appreciate your patience.
We understand the importance of a smooth and hassle-free return process, and we sincerely apologize if we fell short of your expectations. Our aim is to provide excellent customer service and ensure that our customers are satisfied with their shopping experience with us.
Our team has sent through another email to you to follow up on your return request. Please help respond to our email when able and we'll do our best to assist you.
We appreciate your cooperation during this time and look forward to hearing back from you!
Sneakers ordered came in perfect new condition as advertised. Was able to track them right away and they came in just a few days! Will order again!
Date of experience: September 15, 2024
First time to order, updates via email/online are very helpful, courier will call you once ready for delivery.
Date of experience: September 12, 2024
Very quick shipping to the US (10 days in total). Shoes are real and I have no complaints there. The only downside is the return policy, they charge an absurd amount so make sure you get the correct size the first time. Otherwise, prices are fair and the website is legit. I'd recommend it to be honest
Date of experience: September 05, 2024
This time around it was a lot faster process. Could have used more communication (where and when my product moves) and need to be able to add multiple shoes to an order.
Date of experience: September 13, 2024
My wife likes the purchase so you all are good in my book. The shipping time exceeded expectations.
Date of experience: September 06, 2024
The overall process ran well, but it takes bit long. Also, the courier cost was quite expensive for it was delivered in same city.
Date of experience: September 12, 2024
Wide variety of shoes to choose from. Ordering was ez and they did a great job of updating where my order was
Date of experience: September 12, 2024
Quick delivery. Really happy with the product and service provided. We were able to track the delivery which was great for an impatient son waiting for his runners!
Date of experience: September 09, 2024
These were back to school sneakers for my son. Looking at other websites, we found horrible reviews with the better Business bureau. But your site had great reviews and great comments on fulfilled orders and quick shipping. And that's exactly what we got!
Date of experience: September 06, 2024
