706 total
This was best experience as my husband and I celebrated our 21st wedding anniversary. I could not have asked for more supportive and flexible consultations to make my upgrade such a wonderful process. They made it easy and carefree. The quality and options took what was in my mind to reality. We both love the ring that is vintage inspired and timeless.
Date of experience: July 16, 2024
Amazing!!! The ring is stunning! The shipping was fast. The whole process was smooth and easy. The diamond is exquisite. I cant Say enough about it all. Thank you. Proposing next week and I know She’ll be over the moon with this!!’ 🙏🏽
Date of experience: September 09, 2024
Customer service was amazing! They helped me customize the engagement ring band. Very quick to respond and very kind!
Date of experience: August 30, 2024
The process was was easy and I was updated thoroughly on my order progress. Even received my order faster than expected
Date of experience: August 30, 2024
My engagement ring is absolutely beautiful. The photos online was pretty, but do it no justice. When I received it in the mail, I was in awe! It takes a little time for them to make them, but was definitely worth the wait! I absolutely love it and get compliments on it daily!
Date of experience: August 28, 2024
After trying to find reviews online other than trust pilot, I checked their instagram to see other peoples rings. They all looked amazing! So I took the jump and found the perfect lab grown diamond on Keyzar's search features, checked the diamond's certification and bought it. It came in and the ring is exactly what I was expecting and more! The craftsmanship is legit and the ring is flawless, as well as the diamond that I chose. I'm sure my girlfriend is going to love it (haven't proposed yet). The only thing I would advise is to be prepared to receive the ring. Once they finish it, they literally send it and it will arrive the next day and someone has to be there to sign for it. They will not send it to the store unless you request it to be sent there but it will void the shipping warranty. I highly recommend Keyzar for finding that perfect proposal ring without breaking the budget.
Date of experience: August 20, 2024
Super fast & amazing quality! i loved how customizable everything was!
Date of experience: September 03, 2024
This experience has been amazing since the beginning. Shopping in the website it’s simple and easy to navigate. The support team is very helpful and genuinely want to help.
Date of experience: August 22, 2024
I bought both engagement ring and wedding band from keyzar. She absolutely loved them. Great customer service. The even sent pictures of the wedding band with engagement ring to make selection easier.
Date of experience: August 20, 2024
I cannot say enough about Keyzar, they are top notch!! My fiance got my engagement ring here and number one, it’s is stunning. The only issue was that it was a bit snug on me, but not a big issue at all. Keyzar took it back and resized it for us. They have AMAZING customer service they rush ordered fixing a stone that fell out and our wedding bands all in the same package to ensure we received them with more than enough time to our wedding. They are amazing and I am so happy we went with them.
Date of experience: August 01, 2024
Great experience, quicker than expected. Ring is gorgeous. Thank you!
Date of experience: August 30, 2024
I compared the ring that I ultimately purchased to every other company and none could compare. The experience was simple, they let me know every step of the process. I love the ring. My fiancé loves it we will be back!!!
Date of experience: August 15, 2024
Customer service is excellent. The team worked with me to adjust the size I had initially ordered due to a mistake on my end. Plenty of status updates and a quality product!
Date of experience: August 16, 2024
Was able to get a ring on sale. Great sale, great price, fast delivery time. Definitely only using keyzar moving forward honestly. Super affordable. The same ring from other sites would’ve been like 10K and mine was 4K
Date of experience: August 05, 2024
Very quick turn around and diamond was amazing quality
Date of experience: August 29, 2024
My ring is beautiful. It doesn’t look like I thought it would, but it is still very pretty. You can see the diamonds on the prongs from the front and back, but not from the sides. The taper is very slight, which I thought would be more pronounced.
Date of experience: August 29, 2024
Reply from Keyzar Jewelry
Hello Jen!
We're so sorry to hear that the ring wasn't entirely what you expected. We'd love to help you change that, and as I can see you are eligible for a return\exchange at this time, it should be easy enough.
Please feel free to reach out to our Support Center for assistance, or fill out a service request form on our website with a return\exchange request.
We'll be looking forward to hearing from you, and providing you with a ring you'd feel is worth those 5 stars!
Regards,
Emma, Support Team Manager
My fiance absolutely loved the lab-grown radiant-cut ring I gave her. Lots of great options in their website. Buying a ring for the one you love was nerve-racking, but their customer service was quick and thorough in answering questions I had. I just hope that the currency shown on their website is the currency of where I am from (Canada). It should be displayed at the top part of the site, not at the bottom. Keep in mind that you have to pay customs' duties and taxes to get the ring. If I had known, i would have just used that money to buy locally. Still, the end result is that my fiance is happy and I'm getting married!
Date of experience: August 15, 2024
Reply from Keyzar Jewelry
Hello Cristian!
We thank you for your feedback regarding the availability of certain information on our website. Please rest assured that we intend to make use of in in order to improve the services we offer in the future.
We wish you and your significant other every happiness, and are overjoyed to hear that you love your ring!
Regards,
Emma, Support Team Manager
Honestly, I was kind of wary to buy jewellery online, but the end result was even better than I expected! The process from A to Z was streamlined and easy, the rings were stunning, beautifully crafted, and just amazing! Thank you!
Date of experience: July 24, 2024
Huge props for packaging! The box is unmarked and oversize so if someone signs for it they won't have any idea it's a ring. I was incredibly relieved my girlfriend wasn't tipped off when it was delivered.
The pricing is good, the website is well designed and they use Shopify so checkout is smooth.
The reason I put four stars is after you order there's no updates until the ring ships. For 3 weeks you're in limbo. I wish they would tell you that the manufacturer has your order, the diamond is being made, etc.
Date of experience: August 13, 2024
Reply from Keyzar Jewelry
Hello Chris!
First of all, we thank you for all your feedback!
Once an order is placed, you should have received a confirmation email from us regarding your order. Did you not receive one? Our agents would have been happy to resend it to you.
Unfortunately, our system is not currently capable of providing automatic updates from every stage of production. However, we are always happy to respond to any inquiry and provide updates as requested at the Support Center.
We hope to be of service in the future.
Regards,
Emma, Support Team Manager
Purchased a Penelope band with 2 carat stone. Absolutely stunning. The band is dainty but not fragile. My only regret is I should have purchased a larger stone because this one is absolutely gorgeous. I am extremely happy with my purchase.
Date of experience: July 25, 2024
