6,214 total
I've been using iherb for a few years now. Its fabulous having access to all of the products which are otherwise hard to source here. Prices have been great , especially if you catch the offers.The one time I had a problem with a face scrub that leaked a bit, it was immediately attended to.
Date of experience: September 01, 2024
I had ordered some inexpensive items from iHerb last month (August 24). Their carrier started sending me messages for my details. Unfortunately the first row (for uploading my docs) always came dead. I tried for two days and downloaded my adhar card and pan card through the two balance rows. I then called their Mumbai office and ask for help. They told me to send all documents through email, which I did next day. I sent an authorization letter for clearance at customs office. After all these, both iHerb and the carrier became silent. Now it is 20 days, no communication no progress on the shipment. There is no way, you can contact iHerb (no email id etc.). I have sent a mail to the carrier, but I have a feeling that they will not respond.
Never buy anything from iHerb.
Date of experience: September 15, 2024
I have shopping from iherb for a long time now. It has been the single source of hard to get health supplements in my country and I have lived in two countries till now. The shipping is fair and fast. The customer support is great as well. Prices are fair and transparent. I hope they keep expanding!
Date of experience: September 15, 2024
I've been ordering from iherb for a number of years and can attest to excellent customer service and quality products at the fairest price. I hold them high on my list of places to get my supplements and personal care products. I love iHerb
Date of experience: September 12, 2024
Reply from iHerb
Dear Valued Customer,
We always enjoy hearing from our loyal iHerb family from around the world!
Thank you for letting everyone know about your experiences with us and we look forward to your next visit!
iHerb has the widest selection of organic products and their price points are typically a little less than other retailers. The S&H cost is good and their delivery is timely.
Date of experience: September 12, 2024
Reply from iHerb
Dear Valued Customer,
We remain focused on providing the best value to our growing iHerb family around the world.
Thank you for letting everyone know about your experience with us and we hope you decide to visit us again sometime soon!
I ordered a product and was billed AUD136.86 on my credit card, which was the correct price. Whn I checked my bank account the following day iHerb had added AUD4.10 "Foreign Fee" on my credit card. Looking back I noticed this has happened before.
I believe this is an illegal transaction.
This is totally unacceptable and I will not purchase from iHerb again.
Date of experience: September 13, 2024
Reply from iHerb
Dear Valued Customer,
We are sorry to hear this. Foreign transaction fees and other hidden fees are charged by and received by the card issuer or bank. iHerb does not charge this nor does iHerb receive this additional fee. Often times, such hidden fees are not clearly disclosed to people and they discover this after purchasing something.
Since this is not charged by nor received by iHerb, we suggest contacting your card issuer or bank to learn more. We hope we have helped and wish you the best of health.
I've been making my orders at iHerb for years and always satisfied with excellent service. The site is easy to navigate, the orders are always arrive on time, original products with good shelf life, thoughtful packaging of goods, reliable payment methods and proven choice of delivery partners makes iHerb worthy of ultimate trust of customers by providing high-quality service.
Date of experience: September 02, 2024
Prices, regular basis good discounts.
Choice of top quality brands, sizes/formats.
Even if they're out of stock of something, I'm rarely stuck. Nice site experience. If problems arise, like leaked supplement during transport (rare)-immediately sorted refund. Review writing of your own valuable experience gives you discounts even on regular price products.
Date of experience: September 02, 2024
Reply from iHerb
Dear Valued Customer,
We routinely negotiate for the lowest item prices and shipping rates to ensure our iHerb family saves as much money as possible!
Thank you for taking the time to leave a review of your experience and we look forward to your next visit.
It's my go health supplement retailer. Wide selection of products and a so easy-to-navigate website and very easy to find what one is looking for. Each product has a comprehensive description with information about the manufacturer. The prices are very competitive and the tax is included so there are no surprises at the checkout. The delivery is speedy, timely and reliable. Customer support is second to none. Easy to access and responds super fast with a constructive solution. Shipping cost is affordable. What more can one ask for.
Date of experience: August 02, 2024
Reply from iHerb
Dear Valued Customer,
We hope you enjoy the products you ordered, thank you for taking the time to leave a review, and wish you the best of health!
I used to really like ordering from iHerb from here in the Netherlands, but ever since they changed their shipping methods I’m not able to order certain items and the items that I can order can only be delivered to a pickup point with Mondial Relay (which is the worst shipping company)
It’s really too bad, everything worked great before.
Date of experience: September 11, 2024
Reply from iHerb
Dear Valued Customer,
We are sorry to hear of any inconveniences and have passed along this review to the appropriate teams. Carriers may have item prohibitions for a number of reasons. Regardless, we are sorry for this inconvenience and hope you decide to give us a chance in the near future.
As 2 seniors with 2 aussies (one of them is a 10 year old dog), we have a LOT of out of pocket healthcare costs bc our Humana Medicare Advantage & Aflac for Cancer Supplemental policy cover only 'standard of care' which we choose to NOT do. So ANY $ we can save on supplements is HUGELY appreciated! But - we resent having to pay PA tax on any dog supplements. That is SO wrong. I've complained but gotten no reply from PA Senator or A.G.!
Date of experience: September 01, 2024
Reply from iHerb
Dear Valued Customer,
We are glad we have been able to positively impact the quality of your life!
We hope you decide to shop with us soon and wish you the best of health.
V pleased with my first order. It did cross my mind that, being US based, it may come with problems but the delivery was exactly within the expected date of the order confirmation. It was also packed with care. I’ll very likely order from them again.
Date of experience: August 28, 2024
Reply from iHerb
Dear Valued Customer,
Millions of customers shop with us on a routine basis because our services can't be beat!
We hope you enjoy the products you ordered and wish you the best of health.
I ordered Pregnenolone & DHEA. It was supposed to arrive the 26'th - 30'tieth of July. Then I got notified it went to customsclearence the 17'th of July - & now the 8'th of September I still haven't heard anything!
I would like to get my money back & won't be ordering from iherb ever again. What a complete disappointment.
Date of experience: September 08, 2024
Reply from iHerb
Dear Valued Customer,
We are sorry to hear of this experience and are glad to help. We have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with your order. However, should you contact customs, comply with their requests and receive your package at a later date, please consider it complimentary for your trouble.
Please do not hesitate to contact our Customer Support team should you have any further questions or concerns and we wish you the best of health.
"Dependency" is my word for iHerb today. I have total assurance that my orders will be fulfilled straight away and be shipped within less than 24 hours. The orders will come to me exactly as I specified. There will be no substitutes. The products that I purchase from iHerb are top quality and are offered from a variety of choices iHerb offers within their catalog. The products are always date specific, no old or almost-old dated products. I have been ordering from iHerb almost every month and year since 1997, and have every intention to continue this record forward. If they are out of a product on the shelf, they will notify me when it is available.
Date of experience: August 25, 2024
Reply from iHerb
Dear Valued Customer,
Wow! We couldn't imagine a better review and thank you for taking the time to leave it! You loyalty with us is not taken for granted and our teams will continue to work hard to provide the best shopping experience possible.
Thank you for deciding to make us your source for your healthy lifestyle needs and we wish you the best of health!
The rewards program is a scam
Unfortunately, after providing my code to many people of the years, they have blocked my account, so I no longer have access to funds I have previously earned.
Iherb claims I have shared the code on a coupon website (which I have not) and refuse to do anything about it. They keep repeating that I have not followed terms and conditions (again, not true) and we just go back in circles without anyone actually assisting. They refuse to provide a contact to a supervisor or manager of the team, I am stuck talking to the same agent who keeps writing a part of his email in a language I do not understand. I have also asked about the proper channel to escalate this matter, but I get no response, which just supports my claim that the system is flawed - the iherb business benefits from my code, but refuses to pay out commission.
Note - the code is still functional and provides a discount to the buyers, but they keep telling me it is blocked. It has been 2 months and no solution is offered.
Date of experience: July 30, 2024
Reply from iHerb
Dear Valued Customer,
Violations of the guidelines of the Rewards Program will result in a number of actions being taken, including this. If you have any other questions, please contact our Customer Support team.
Hard to cancel and reorder sometimes as the promos are not always added, or if u want to place additional items onto the order. The customer service BOT, is not always accurate as items have not always left the building. Although on the whole always good service. Never a mistake with delivered items.
Date of experience: September 05, 2024
Reply from iHerb
Dear Valued Customer,
We are always working to enhance every aspect of the shopping experience and apologize for any issues.
Thank you for taking the time to leave a review and we wish you the best of health!
Purchased from iHerb last week from Australia and now I have a fraudulent charge from a company called Chike Nutrition Del Mar. I don’t think this is a coincidence that both are California based companies.
Do not trust
Date of experience: September 07, 2024
Reply from iHerb
Dear Valued Customer,
We are sorry to hear of any issues. Account security and customer safety are our top priorities and we abide by GDPR guidelines as well although we are not required to. GDPR guidelines are the highest guidelines for protecting customer information. Any charge from us should be stated clearly as iHerb on any statement.
However, it is possible that this unrecognized purchase you noticed was made after a potential 3rd party may have collected your information from other site purchases, your purchases around town, etc.. It is not possible for us to know how this occurred.
We suggest contacting your bank and card issuer to let them know of this so that they may take the appropriate actions. We also suggest changing all login information of your accounts used to shop and pay for anything online. This should help resolve the issue.
We hope we have helped, assure you that this unknown charge was not made by iHerb, and encourage you to take all actions necessary to protect your personal information.
Very good shop. If there are any problem, they will always find a solution. I feel valued, as a customer. Thanks!
Date of experience: September 13, 2024
Reply from iHerb
Dear Valued Customer,
We promise that you are valued and that you decision to shop with us is not taken lightly! Thank you for letting us know about your experience and we wish you the best of health.
I herb is a great company to order from. Shipping to Australia is affordable and so well priced.
Stock is good and they tend to sell quality brands and products. Highly recommend, Customer service is easy to deal with, highly and promptly responsive and helpful. I have ordered from this company a few times over the years and keep returning.
Date of experience: September 06, 2024
Reply from iHerb
Dear Valued Customer,
Thank you for letting us know about your experience. Don't forget to review the products you've purchased to help others in our growing iHerb family with their shopping decisions.
We look forward to your next visit and wish you the best of health!
Excellent! I placed my order on 27th of August and received it on 3rd of September. This was faster than some of the packages I receive from other business in Germany. Including the custom fees in the prices was the best idea ever, now I can order products that are sometimes only found in the States. Will order again very soon.
Date of experience: September 03, 2024
Reply from iHerb
Dear Valued Customer,
We are glad to hear that you had an excellent shopping experience with us! Thank you for taking the time to leave a review and we hope you enjoy the products you ordered.
