hernest.com Reviews

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TrustScore 4 out of 5

4.0

In the Living Room Furniture Store category

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Rated 4 out of 5 stars

Solid TV Console

I purchased a very study TV console. The assembly was not too difficult, it was mostly just about connecting the four legs to the main unit. However, the height ended up being slightly lower than I had initially expected. Overall though, this TV stand offers great value for the money, and it has a really cool, unique design. The delivery time was a bit longer than anticipated - it shifted did provide some compensation for the shipping delay, so I have to say the service was decent. I just would have preferred to receive the item on time as originally promised

Date of experience: August 22, 2024

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Rated 5 out of 5 stars

Love the chairs and meet a nice service

The chairs are lovely and comfortable, with a very nice velvet material and a size that suits the average body well. The delivery was also fast, and assembly was not too difficult. However, one of the legs was damaged, which seems to be a quality issue. I contacted customer service, and they had a good attitude - they offered a solution to send a replacement leg, which took around 2 weeks to arrive. The replacement part was well-packaged, and I was finally able to use the chair today. The seating comfort is really great. I hope the company can not only maintain the attractive design of their products but also ensure better quality control and reduce the wait time for replacement parts. That would make for an even better overall experience.

Date of experience: September 08, 2024


Rated 5 out of 5 stars

Great customer service experience

My husband was able to put it together on his own. It took him less than 2 hours, and the end result looks fantastic! The process wasn't completely smooth, though. I had initially ordered a different TV stand, but after waiting nearly a month, the customer service team contacted me to say there was an unpleasant odor detected during the quality inspection. They offered an exchange or cancellation, and since we did need a TV stand, I opted to swap it for this model instead. While it's not the one I had my heart set on, the performance of this one has exceeded our expectations. The packaging arrived a bit damaged, but the product itself was brand new. Even though I didn't get my first choice, the great customer service experience made me feel valued, not just like another transaction.

Date of experience: September 08, 2024


Rated 5 out of 5 stars

Good product and great service

I bought a sofa sleeper a few months back, and I was pleasantly surprised with several things: 1) it was very easy to assemble (could have done it myself, but a friend helped and it went a little faster…less than an hour!), 2) as a bed, the mattress is firm and it is exceptionally comfortable, 3) I like the feature where only two sections are pulled flat (versus 3) as it acts like a wide lounge, and is a very comfortable reading or TV-watching opportunity, and 4) it looks GREAT! Simply put: I love it!

There was one small issue where a slipcover had been damaged in shipping, and I had continual pleasant and helpful support throughout the resolution of the problem (a replacement was shipped). This took a little time, but I can’t say enough about how kind and patient and responsive the customer service agent was.

I am completely happy and satisfied and I recommend the product!

Date of experience: April 15, 2024


Rated 2 out of 5 stars

A struggle to communicate with

I am trying to purchase 6 dining room chairs and the website doesn’t list the dimensions. I live chatted with a rep. and was told it would take 48 hours to get the information. There is a sale and I was concerned about the expiration of the sale. I tried phoning and twice the representative asked the sku number, put me on hold and then hung up ! Horrible customer
service.
9/2/2024
Hernest contacted me via email and have addressed my concerns.

Date of experience: August 30, 2024

Reply from hernest.com

Dear VICKI MORRISON,

We are sorry for the inconvenience caused. This is definitely not the experience we wish to create for our customers.

Regarding the issue of missing size details, we have reported it to the relevant department for re-examination. We apologize for the inconvenience caused to you.

Sometimes the connection may be disconnected due to network problems, in order to solve your problem and protect your private information, we already replied to your email, please check it, so that we can check more details and help to solve the problem.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
Hernest

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Rated 5 out of 5 stars

Attractive, well-made and comfortable!act

I bought 6 chairs, and each one was carefully packaged with a wooden frame upon delivery. Although it took some time to unpack, it was better than having any damaged pieces - there were reviews mentioning issues with damage, but I did encounter a minor hiccup with one of the chairs. I noticed a small issue with one chair's seatback, but the seller promptly responded and promised to offer a replacement, which I received within 2 weeks. This has been a wonderful experience.Overall, the quality of the chairs is quite good. The fabric looks expensive. Worth the price! If you're a big person (over 6 feet or 250 pounds), these chairs might feel a bit small. But for the average-sized adult, they are excellent.

Date of experience: August 24, 2024

Reply from hernest.com

Dear John Leong,

Thank you for your love and support.

We appreciate your positive feedback - it makes our day and keeps us going.

Have a nice day!
Hernest


Rated 4 out of 5 stars

Nice

Comfortable, well-made, and modern-beautiful design and easy to assemble. The only issue was the packaging was missing screws to attach the cushions, but a quick trip to the hardware store solved that. I liked them so much I bought two more, and made sure to get extra screws just in case. I'm very happy with this purchase.

Date of experience: August 26, 2024

Reply from hernest.com

Dear Cressida,

Thank you for your valuable suggestion.

We appreciate you taking the time to inform us on how we can better serve our customers.

We are so regretful to hear that some screws are missing and thank you for your understanding, we will improve the packing checking. Your opinions matter, and we will always be happy to hear from you.

If you have any further suggestions or require our assistance, please do not hesitate to contact us.

Best regards,
Hernest


Rated 4 out of 5 stars

Solid Table. Warm wood tone

The base of this table is very sturdy. The assembly instructions are also easy to follow. The size also fits my space perfectly. I recommend carefully checking the description before purchasing to ensure the color of the tables matches the decor in your home. I overlooked this and found the wood tone to be too warm, not quite fitting with my space. When I contacted the seller to inquire, they said the color information was already started in the description, but I felt the photos did not accurately reflect the actual color of the product. I would suggest referring to the photos to get a better sense of the true color.

Date of experience: August 20, 2024

Reply from hernest.com

Dear Ruth Viera,

Thank you for your valuable suggestion.

We appreciate you taking the time to inform us on how we can better serve our customers.

We are so regretful to hear that the colors have a little difference due to the light and thank you for your understanding. Your opinions matter, and we will always be happy to hear from you.

If you have any further suggestions or require our assistance, please do not hesitate to contact us.

Best regards,
Hernest


Rated 5 out of 5 stars

I ordered the dining room chairs for my…

I ordered the dining room chairs for my kitchen table and absolutely loved them, so when I moved into the new apartment with a kitchen bar counter, I knew I needed to have the barstools! The quality of these chairs is fantastic, and the fact that they come fully assembled means I don't need to go through any installation process - I can just start using them right away. The black and white color scheme of the chairs matches my bar counter perfectly. Although I did have to wait a bit to get them, I can say that it was definitely worth it.

Date of experience: March 12, 2024

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Rated 4 out of 5 stars

Fit perfectly in my space...

This TV stand is aesthetically stunning and has surpassed my expectations. It arrived punctually as estimated. Assembling the stand might be time-consuming. I faced challenges with fitting the doors onto the tracks and ensuring their stability. The doors are somewhat stiff to open. However, my primary focus was on aesthetics rather than storage capacity. It's worth noting that the stand is relatively short, so be sure to check the measurements. Overall, I am pleased with this purchase! It fits perfectly in my space.

Date of experience: August 22, 2024

Reply from hernest.com

Dear Brian Gideon,

Thank you for letting us know, your feedback helps us make improvements as we expand our business.

We will improve the installation manual, and make it become more clarify and easier to understand.

If you have any other inquiries, please feel free to contact us via these options: https://www.hernest.com/help

We will work on answering your questions as soon as possible and be happy to help you at any time.

Best regards,
Hernest


Rated 5 out of 5 stars

Beautiful but need to be careful

The TV stand is fantastic - with nice walnut color and grille design. Although initially I had concerns about its sturdiness, the final assembled product is perfect. While one screw was missing, I fortunately had a spare. The instructions mention extra hardware but I can not find them. Having put together many furniture pieces, I found the instructions and illustrations on this cabinet to be clear enough. Overall, I love this console but would suggest to be careful and accuracy could be exercised in terms of the packaging inclusion of parts.

Date of experience: August 28, 2024


Rated 5 out of 5 stars

Nice design

Overall, the assembly instructions were clear, but the assembly process was a bit tedious due to the number of parts involved. Having a second pair of hands was very helpful during the assembly. I am very satisfied with this purchase and believe it is a great product at a good price. The only challenge was ensuring the cabinet doors were level with each other. I feel one set of doors has a slightly larger gap, but I don't think it is noticeable to anyone else. This is exactly what I was looking for to place in my entryway.

Date of experience: August 27, 2024


Rated 4 out of 5 stars

Customer Service Shines Through.

I'm totally obsessed with the sideboard. Even though the first 2 arrived damaged - seemingly a manufacturing hiccup rather than transit woes - I was so smitten with the French Pastoral Style that I stuck with it. They made the exchange process a breeze until I finally got a perfect one. They were really patient in sorting out customer issues and finding solutions. While focusing on better quality control during manufacturing could speed things up, I'm still super happy with the outcome.

Date of experience: August 22, 2024

Reply from hernest.com

Dear Israel Pearson,

We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer.

We found out that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely. 

Thank you for letting us know, your feedback helps us make improvements as we expand our business.

Sincerely,
Hernest

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Rated 5 out of 5 stars

Very elegant table

I managed to assemble this table by myself, even though it's recommended to have two people do it. I must admit, it was quite a workout. Not because the instructions were difficult to follow, but because this baby is a real heavyweight.My friends were blown away by the price - two of them even ordered one within a week (luckily, they chose a different style of chair than mine). But all in all, I'm really impressed with this table. The delivery process had a few hiccups, as there were some delays, and I even wondered if I'd been scammed at one point..lol!!! However, the final product is so impressive that even royalty would probably compliment the table more than the food if they dined at it. Haha! I absolutely love this table!

Date of experience: August 29, 2024


Rated 1 out of 5 stars

Damaged Good- Won't Respond

They delivered a product that was damaged and are refusing to take it back because it is damaged. I did not want to open the damaged box since I would then be responsible for restocking fee plus shipping if it was opened. They kept insisting I had to send pictures of damage.
They then stopped responding to requests for updates or status after I sent several pictures of damaged boxes- there were 2. Today I received an email they could not give a refund on damaged items.
Awful!!!!!!

Date of experience: August 15, 2024

Reply from hernest.com

Dear Monica Oneto,

We are sorry for the inconvenience caused. This is not the experience we wish to create for our customers.

We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. We found out that the product was damaged during shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely. 

If the product is damaged, we will be fully responsible and you don't need to pay any fees to return it. We are so sorry to cause you a misunderstanding, regarding your concern, we already reply you via email, please check it. Thank you for bearing with us.

If you have any other suggestions or feedback, please do not hesitate to contact us via email.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
Hernest


Rated 4 out of 5 stars

Stunning Table with a Minor Setback

This table is a stunning, sturdy piece with a beautiful color that complements any room due to its subtle variations. Unfortunately, the base arrived with cracks in two places, but Hernest is currently is touch with the manufacturer for a replacement. I've withheld on star for this reason. However, I later discovered it priced lower on another website post-delivery so it's worth shopping around. Given its cost, I expected white-glove handling and delivery service.

Date of experience: August 18, 2024

Reply from hernest.com

Dear JesseGibbons,

We're sorry for the inconvenience caused.

We found out that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely. 

In order to protect your private information, please contact us by this link: https://www.hernest.com/help, so that we can follow up with the necessary.

We will work on answering you as soon as possible and we are happy to help you at any time.

Best regards,
Hernest


Rated 5 out of 5 stars

Stylish Chairs Deliver Comfort and Value!

These chairs are fantastic. The backrest offers excellent support. The wood is sturdy and well-crafted, while the fabric exudes sophistication. The chairs come at a great price. *If you find the backs misaligned during assembly, simply switch the chair seats in a criss-cross manner, and they will fit perfectly. There's a correct and incorrect way to align the chair seats.

Date of experience: June 19, 2024

Reply from hernest.com

Dear Joseph Cote,

Thank you for your love and kind words.

We appreciate your positive feedback - it makes our day and keeps us going.

If you have any other inquiries, please feel free to contact us via these options: https://www.hernest.com/help

Best regards,
Hernest

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Rated 5 out of 5 stars

2 people assembly, beautiful cabinet.

The cabinet was challenging to assemble, requiring two people's effort. Despite taking our time, the doors did not open properly. However, the seller was very responsive and provided several helpful tips to get the doors functioning correctly. The seller's quick and useful assistance was greatly appreciated.

Date of experience: August 27, 2024


Rated 1 out of 5 stars

Absolutely TERRIBLE customer service

Absolutely TERRIBLE customer service, and EVEN WORSE product quality. The coffee table we ordered (Mid-Century Lift Top Drum), arrived with split/fractured pieces, the top was detached from the base and unable to be repaired. The whole thing was held together with low grade GLUE! Once we reached out to customer service they gave us two options:

1) Receive a replacement (why would I want another one after seeing the poor craftsmanship from the first one?)
2) Take a 30% refund and keep it, so "you can try to repair it locally" (and spend even MORE MONEY on this terrible product?? Seriously????)

Beware to all those that are buying furniture online and have come across Hernest; DO NOT DO IT!!!

Date of experience: August 15, 2024

Reply from hernest.com

Dear Nick,
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with the Mid-Century Lift Top Drum coffee table.
We are committed to resolving this issue and are glad to inform you that our team is reviewing your case to offer a better solution. Your feedback is invaluable to us and will help us improve our product quality and service moving forward.
Thank you for your patience and understanding.

Hernest
Email: service@hernest.com


Rated 4 out of 5 stars

ok so far

The bed looks great, is sturdy, and seems to be made of good quality material. If you follow the instructions, it's easy to install. I recommend having two people to put it together. I was able to do it alone, but it would have been easier with another person.

Date of experience: August 22, 2024

Reply from hernest.com

Dear BrianAndrew,

Thank you for letting us know, your feedback helps us make improvements as we expand our business.

We appreciate your positive feedback - it makes our day and keeps us going.

Have a nice day!
Hernest