4.2
111 total
I had gotten an email that quoted a higher price than I had been promised. I clicked contact us and within 8 hours an agent confirmed my expected price. They saved a longtime flohockey hockey tv, client from cancelling. Great service, keeps your best customers.
Date of experience: September 09, 2024
I had a question about billing & rates before purchasing so I sent an email to Contact Us. I wasn’t expecting to hear back quickly, but I got a response & resolution in 20 - 30 minutes so I was able to purchase & start an account!
Date of experience: September 10, 2024
Couldn't hear the announcer at the hickey game. After sending an inquiry, the sound improved after just a few minutes!
Date of experience: September 14, 2024
After using Live Barn for a few years its time to move up in the hockey world. I had a couple of glitches that Richard quickly provided information on. I am looking forward to the upcoming hockey season and being able to watch all of my grandson's games.
Thanks again Richard!
Date of experience: September 07, 2024
Reply from flosports.tv
Thank you for choosing us for the upcoming hockey season! We’re glad Richard could assist you, and we hope you enjoy watching all your grandson’s games Holly!
I had an issue with signing in after I had paid for a subscription. The FloSports agent worked with me through several iterations of "Try this" and finally got me able to view my desired sports. I was impressed at how timely was the agent's response and the fact that they hung with the issue until resolved....all through emails. Great work!!
Date of experience: August 30, 2024
Reply from flosports.tv
Thank you for your kind words Joe! We’re glad to hear our agent could assist you promptly and resolve the issue. Hope you enjoy watching sports with us this season.
Awesome site. Always on it watching some type of racing. Your crew do a great job. Plus it let's me see all the action and replays that you miss at the tracks that don't have the big screens. We live in Va so we're only close to PA tracks.
Date of experience: September 06, 2024
Issue was resolve very Quickly.. Very happy as when I sent in request said response in 24hrs, that made me very un-happy as I need to watch a game today.. Tori replied with in i think 10 minutes and I know there was a issued with the feed and I might not get to watch game, but she said they were aware and working on it.
it was working within the 1/2 and I am currently watching the Game I wanted to watch.. I wish there was a number to call, as I am old school, but It worked out great. thanks, Tori
Date of experience: September 04, 2024
Reply from flosports.tv
Thank you for sharing your experience Joe! We’re glad Tori could assist you quickly and get you back to watching the game. We appreciate your understanding and feedback!
I was unable to access my original account and thus created another account, which I paid for in full.
When I realized the mistake customer service worked with me and gave me a full refund.
Date of experience: August 30, 2024
Reply from flosports.tv
We’re glad we could get everything sorted out for you. Thank you for sharing your experience Darren.
Y'all have always been very professional, very easy to communicate with, always positive and wanting to solve your problems. I never had a problem that wasn't solved when talking to an agent !!!
Date of experience: August 29, 2024
Reply from flosports.tv
Thank you for your kind words Don! We’re happy to hear you've had such a positive experience when reaching out for help.
Was having an issue to cancel my subscription. I e-mailed Customer service.They promptly helped me and made my day a whole lot easier. Thank you greatly appreciated
Date of experience: August 20, 2024
Reply from flosports.tv
Hi Tracy, thanks for sharing your experience. Always happy to hear whenever we help customers out!
If -(minus) 100 was an option it still wouldn't be low enough to rate this APP/Program. They have true morons working there. The Rugby boss is most likely a broken down brain damaged soccer player who cant find his ass with either hand. No correct times, no correct days and programs and games that aren't even broadcast.
Follow up: I got a message back from Flo asking about the review and all they wanted was my personal info. That’s crazy. The game I was specifically referring to “THIS” time was the Samoa first Test match. The “times” I am talking about are the start times for games being correct for the time zone we the viewer is. The moronic attitude is for not categorizing the games in male or female, which competition and which round for easier viewing. I have written to you direct a dozen times and all you get back is stupid meaningless platitudes.
Date of experience: July 03, 2024
Reply from flosports.tv
Update: Hi Kiwichiro. We sometimes ask customers for contact details so we can reach out directly to help resolve the issue. Thank you for getting back to us. We could not locate your account or any previous emails to our support team, but one of our agents will contact you soon.
Hi Kiwichiro, I’m sorry to hear about your negative experience with FloSports. Your feedback is very important to us, and we take all concerns seriously.
We strive to provide accurate schedules and quality broadcasts, and it’s clear we’ve fallen short in your case.
I’d like to understand more about the specific problems you’ve experienced so we can improve our service.
If you could respond to our follow-up e-mail I'd love to know more.
Despite some errors, watching the games for the mini chowder cup was a great experience as we live in Quebec and the games were from foxboro.
Regards
Date of experience: July 12, 2024
Reply from flosports.tv
Thank you for your feedback! Glad you enjoyed watching the Mini Chowder Cup games and we're happy we could bring the action to Quebec! We're always working on improving our service so I'm sure next time you watch us you'll enjoy it even more.
Great customer service. I passed on this to my son and he also purchased an annual subscription. Thank you
Date of experience: August 28, 2024
Reply from flosports.tv
Thank-you for the kind words Dan. Happy to hear that your son is joining this year too!
I signed up an annual membership to watch rugby. The time came to watch New Zealand play England at 3am ET only to be informed that this match is unavailable to watch in my region.
Date of experience: July 06, 2024
Reply from flosports.tv
Hi Mark, I sincerely apologize for any inconvenience caused by the regional restrictions on our content.
If you’ve been unable to watch any content with your subscription, we’d be more than happy to try and make things right.
We’ve sent you an email to follow up on this matter.
Bought a month of FloSports to try it out and see their cycling coverage. They advertised that they were covering the cobbled and some of the classic races. The races appeared on the feed with upcoming date and start times but when the time came to watch an Unavailable box popped up. FloSports did not have rights and would not offer even a prorated refund after cancellation.
Date of experience: April 07, 2024
Reply from flosports.tv
Hello Michael! We appreciate your review. We're eager to dig deeper into this for you. Keep an eye out for a request for additional information from us to help us locate your account.
Made cancellation easy. That indicates that the company is confident about their services
Date of experience: September 06, 2024
Reply from flosports.tv
Thanks for your feedback Sachin! We aim to make every process smooth, and we’re glad to hear you had no issues setting your subscription to cancel.
I got an almost immediate response from the tech support with answers to my questions. I would not hesitate in emailing them again with future questions!
Date of experience: August 22, 2024
Reply from flosports.tv
Thank you for your kind words Javier! We’re glad we could assist you so quickly!
Signed up to florugby to watch the summer internationals. Every game I clicked to watch it said sorry not available in your location. Total waste of money. I should have listened to the other reviews. Stay away
Date of experience: July 06, 2024
Reply from flosports.tv
Update: John, thank you for replying to our request for more information. We will be in touch shortly.
Hi John, I sincerely apologize for any inconvenience caused by the regional restrictions on our content.
If you’ve been unable to watch any content with your subscription, we’d be more than happy to try and make things right.
We’ve sent you an email to follow up on this matter.
Had an issue with renewal, there were two emails associated with my account. I was showing the account had renewed, but couldn't access. Emailed support, and within 15 minutes my issue was resolved, and I could login to both Dirtondirt.com and FloRacing. Can't beat service that quick!
Date of experience: July 18, 2024
Reply from flosports.tv
Thank you for sharing your experience Brian. Happy to hear that we were able to solve your issue so quickly! If you need any further assistance, please don’t hesitate to reach out!
