DuGood Credit Union Reviews

My experience with DuGood Credit Union has been very satisfying. The service provided is very professional and friendly. The staff is always ready to help with my questions and provide clear and easy-to-understand solutions. The transaction process is smooth and fast, both through the online platform and at the branch office. I really appreciate their commitment to providing the best service and feel safe and comfortable as a member of DuGood Credit Union. Thank you!

Date of experience: September 15, 2024

Mrs. D. Cudd went above and beyond on helping me with a truck purchase. The first truck had a break problem before I took delivery. Over the weekend a national recall was announced on the truck I had selected. On Monday Ms. Cudd canceled the deal at my request. After finding another truck she got me in it by Thursday.

Date of experience: September 13, 2024

First of all, the workers behind the counter actually knew who we were. So quick and easy to get a loan. No hassle. We were in and out in a matter of minutes. Their helpfulness is very much appreciated.

Date of experience: September 10, 2024

DuGood makes everything so easy! The loan process was simple our rep’s communication was excellent. Couldn’t ask for a better experience. Thanks DuGood!

Date of experience: September 07, 2024

The overall willingness of the entire staff to assist in helping to remedy your problem.

Date of experience: September 14, 2024

Great communication. Stepped us through every step of the way. Worked with the dealer on my behalf. Made everything super easy.

Date of experience: September 06, 2024

Loan officer was knowledgeable and pleasant to work with-made an experience where a lot of money is being spent less stressful from the financial standpoint- thank you.

Date of experience: September 05, 2024

Really took the time to explain about the different loans & what I needed to do to get the loan.

Date of experience: September 10, 2024

Mrs. Willie is professional, friendly and knowledgeable. She is a delight and I hope she is rewarded for her excellent customer service. Mrs. Willie was able to help resolve all issues in a timely, pleasant manner!

Date of experience: August 30, 2024

I love the people at the Beaumont location they are wonderful woman with amazing personalities especially Mrs.Mary she is an amazing woman…

Date of experience: September 05, 2024

Top notch professionals, our entire experience was so streamlined and hassle-free. I would wholeheartedly recommend DuGood for anything financial!
MHH

Date of experience: September 10, 2024

The lady was very sweet, and helpful in explaining different things such as options.

Date of experience: September 07, 2024

Easy and faster, Ms Niki gave update periodically and she really did great job.

Date of experience: September 04, 2024

I was successful with a small loan but not car loan.

Date of experience: September 12, 2024

For me the only thing I think about this company is the upgrade with master card etc,but otherwise they are a very good company and I do love it.

Date of experience: November 15, 2023

Helped me get approved for a personal loan. Communicated my options and gave me the best option to help with my debt.

Date of experience: August 31, 2024

The ladies were great at explaining everything and how it worked. They were very interactive and made me very comfortable .

Date of experience: August 29, 2024

I call frequently to handle business and I find it very flattering when the ladies I speak to remember me by name and former conversation, as Jada did with my last phone call. My wife and I have been with Dugood for more than 25 years and feel like a part of a family.

Date of experience: August 15, 2024

From the first time I talked with Amanda Harrington I was made to feel welcome and that she was there to answer any question I had. She walked me through the whole process and I felt like a valued client.
I had a deal on another vehicle and a loan from another institute but I choose to do business with DuGood because of her. I plan on doing more here as well.

Date of experience: August 02, 2024

I went into the Nederland location to open a savings and 3 checking accounts. Kennedy assisted me. I was in a time crunch with a pending grocery pick up and she accommodated me with a friendly, kind and knowledgeable attitude. It was much appreciated & I look forward to banking with DuGood.

Date of experience: August 02, 2024