32,458 total
Why are such fraudsters allowed to operate in the UK is beyond belief. Data protection or honest business practices are clearly beyond their understanding. After reading all the negative reviews I'll never order from these dodgy traders. They should be avoided at ALL costs.
Date of experience: September 15, 2024
Cheap rubbish. We bought some football tops. They didn't even survive one wash!! The seller wouldn't help as they had "been worn". DHGate offered $9 partial refund after I raised a dispute. If I wanted a full refund I was told I would have to pay for international tracking to return and I would get the postage reimbursed 60 days after the return was processed!
Honestly, avoid this scam of a platform
Date of experience: September 15, 2024
Biggest fraud company on the net .just look at all the negatives. Hopefully banned from UK soon. I received faulty watch which they agreed to refund and sent confirmation "refund completed" fast forward 7 weeks ,about 50 messages and all you get is pre scripted replies which all say please wait 48 hours . You wait message again and get EXACTLY same scripted reply . Even offered to take refund to DH pay but still same scripted replies . I now write negative reviews on every advert on FBook market place to warn others . Also reported to UK TRADING STANDARDS For counterfeit goods and UK customs & Excise. They attempt to blame your bank for refusing the refund!lol yes can't even lie properly! Banks do not refuse refunds to original payment . DH gate probably back by some Chinese Govt backed data fraud so please folks
****AVOID DH GATE FRAUDSTERS ***
**Update you see DH GATES scripted replies .I've had 30 of those non resolved **
Date of experience: August 04, 2024
Reply from DHgate
Hello Rickj,
Good day!
I understand your frustration about your order. Let me assist you. Please provide me with your order number. That way, I can check the status of your order and give you the best possible resolution.
You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Greetings,
Mich
DHgate.com
Used this site for the first time, to buy a son’s birthday present. Unfortunately there was an issues with the address, even though i updated with the correct address and requested it be resent the seller has not cooperated and need very poor with service even rude ! Now i have no received my item nor a refund. When i asked the situation be referred to a manage i just get messages back from seller saying why and also imovie with laughing and tears !! Very poor and also seems no way to be able to escalate to a manger for support.
Date of experience: September 09, 2024
Reply from DHgate
Hello ML,
Thank you for reaching out to DHgate regarding your order concerns. I understand your frustration when not receiving the order. Let me help you.
To better assist you, kindly provide me with the order number so I can investigate the issue and determine how best to help you.
You can contact us through DHgate's official Facebook page and share the order number with us there.
Regards,
Joy
Dhgate Customer Service
Ordered a bag, never came even though I got a notification it arrived. Not true.
Tried contacting customer service, they seemed to be helpful at first, but after 2 months I was not getting anywhere with them.
Then go to follow up with them, and the customer service email nolonger "worked" got bounce backs.
I gave up and won't ever order from them again
Date of experience: July 02, 2024
Reply from DHgate
Hello Morgan M,
Thank you for reaching out to DHgate regarding your order concerns. I understand your frustration when not receiving the order yet. Let me help you.
To better assist you, kindly provide me with the order number so I can check and see what I can do to help.
You can contact us through DHgate's official Facebook page for timely assistance, and share the order number with us there.
Regards,
Joy
Dhgate Customer Service
They’re all scammers.
If I don’t get my money back I’m going to post the site on TikTok for people to know about their scam site never to order anything from them.
I ordered for real hair wig instead the seller sent me 3 fake plastic wigs
Date of experience: September 12, 2024
Reply from DHgate
Hello Alao Esther,
Thank you for reaching out to DHgate regarding your order concerns. I understand your frustration when receiving the 3 plastic wigs instead of the human hair that you ordered. Let me help you.
I filed the dispute and I asked for a full refund. The seller has the option to reship the order and you have the option to agree or disagree. If the seller fails to reply to the dispute within 5 days, automatically Dhgate will process the refund on the 6th day. If the seller declines the refund proposal , you can request Dhgate mediation, so Dhgate can take over the case and help you. Please check and understand the seller's proposal before clicking anything or contact us so we can check it for you.
If the seller will contact you and will ask you to close the dispute since he will refund or reship the order, please do not close the dispute.
You can contact us through DHgate's official Facebook page for time assistance.
Regards,
Joy
Dhgate Customer Service
The item didn’t come. I tried to get a refund but they cancelled the order without refunding my money. I then spoke to five different people who kept promising the money in 2 working days. I was told by one advisor that my bank was blocking the refund but my bank said that they font block incoming payments nor had the company attempted to refund me. I have now gone through my bank to get my refund.
The staff are rude and incompetent. They say that this is not in line with the company’s high standards but this seems to be another lie.
Date of experience: September 11, 2024
Reply from DHgate
Hello Customer,
Good day!
Thank you for reaching out to DHgate regarding your order concerns. I understand your frustration when not receiving the refund of this order number 33472482556.
Upon reviewing the order, the refund was processed August 19th and there was an issue in completing the refund and report was already made but you filed a chargeback on the order so Dhgate can't continue to process it. Please communicate with your bank since they are the ones handling it now and they will provide you the update.
Regards,
Joy
Dhgate Customer Service
If I could give this 0 I would it's that poor been waiting for goods 2 X shirts posting for over a month and they stated 2 weeks delivery asked for refund but declined told company will post before 30/09/24 absolute rubbish never buy from these total rip off avoid at all costs
Date of experience: September 14, 2024
Reply from DHgate
Hello David,
Good day!
I understand your frustration about your order. Let me assist you. Please provide me with your order number. That way, I can check the status of your order and give you the best possible resolution.
You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Greetings,
Mich
DHgate.com
Ordered a watch which I was patiently waiting for- got a delivered notification however I had and still have not received parcel- notified seller who tried to refund me a proposal of 0.01p. I declined, opened a dispute, was asked to contact Royal Mail and log a missing item complaint which I did- I uploaded the evidence of this and the case has just been closed by DHGATE for not supplying evidence! I can see my evidence of the complaint so don’t understand why they would’ve closed the dispute. I am out of pocket £102 what do I do but contact my bank to retract money? 😡
Date of experience: September 09, 2024
Reply from DHgate
Dear Georgina Santry,
Hi there, good day! This is Regine from DHgate Customer Service.
Thank you for letting me know about this issue. I understand that your package was delivered but not received and provided evidence on the dipsute however, it was still closed. I would love to help you.
I can only imagine the trouble this may cause. I checked the dispute details and it shows that the evidence you have provided to the dipsute or analyst is just the acknowledgement report about the complaint, it doesn't state that the package was not received or lost. This was ahy the evidence provided was tagged as insufficient. If you can provide a new and valid evidence from the post office stating that your package with the tracking number SYDH001243857 was lost or not received, you can contact us before September 18, 2024, so I can make an appeal to reopen your case for a refund. Your kind response is much appreciated.
Rest assured that I will do my best to help you resolve the issue.
Have a great day and keep safe always.
Regards,
Regine
Customer Service Center
DHgate.com
I always get happy in my order I have more than 6yr buying items in this platform and wen I have any discomfort Dh always aware of all my concerns and resolve my problems...
Date of experience: September 09, 2024
I ordered several bags, followed the shipping/tracking excitedly, finally said it was delivered, but I never actually received my package. I have emailed now twice with no response. Very disappointing. Feel taken advantage of as I get no response and have wasted my money on this.
Date of experience: August 23, 2024
Reply from DHgate
Dear Pamela,
We apologize for the inconvenience this has caused you. Please be aware that the Fmdfde Shop on Facebook or DHgate Outlet at https://fmdfde.shop/ is not affiliated with DHgate. As a result, we are unable to trace your orders or process any refunds through our platform. Our legal team is actively addressing this issue, and we've posted an announcement on our DHgate page advising customers to only place orders through our official website, dhgate.com.
Regards,
Aljean
Customer Service Center
DHgate.com
After receiving wrong item i did return it, got refund from seller, but can not shipping fee refund, as promised, just because they require shipping label which we in Austria do not issue ourselves, but Post office does it and i have never saw it, i brought the parcel,paid, it was sent, seller has received it, all good. After explaining 1000 times why i cant provide it i get same robot answers from 100 different people/robots from customer service and i feel like in a mental clinic, not even one human answer, just robot phrases that they need shipping label. I uploaded the answer from post that they cant provide it to me, i uploaded customs formular, i uploaded proof that i sent it to the right adress and paid that amount of money, they sa ok it will do, then i get again same robot answers that they need shipping label. I uploaded receipt from post, the customs formular, seller received since long time my parcel, yet i can not receive my shipping fee back. Looks like a scam. And now again i got same reply as usual. Robots.Purely insane. Never had such an awful experience. There are sellers that are really nice and adecuate there, but customer service is the worst on earth. Order 32584806910.
Date of experience: September 11, 2024
Reply from DHgate
Hello Carolina Shak,
Good day!
I understand that you want to get your return shipping cost refund for your order 32584806910. I'll be glad to assist you. Upon checking, there was no complete shipping label provided so the shipping cost refund can't be applied. Please submit the return shipping label and receipt as proof so we can process your return shipping cost refund.
You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Greetings,
Mich
DHgate.com
Extremely slow service, sent several messages to try to find out if the ordered part is shipped or not, tracking on the page is totally useless, finally I got what I ordered but I don't think I will ever order from here again
Date of experience: September 12, 2024
Reply from DHgate
Hello Judit Molna,
Thank you for reaching out to DHgate regarding your order concerns. I understand your frustration when not receiving a reply from the seller but I'm glad that you finally received the order.
If the seller will not reply to you, please let us know so we can contact the seller and check the update of your order.
You can contact us through DHgate's official Facebook page for a timely assistance.
Regards,
Joy
Dhgate Customer Service
DO NOT ORDER ANYTHING FROM HERE. I ORDERED IN MAY AND HAVE NOT RECEIVED MY ORDER!! I have sent multiple emails and got the run around for months. It’s been 5 months I can’t get a refund as they now say I never placed an order even tho I have pictures and bank statements of my order. What a joke.
Date of experience: May 01, 2024
Reply from DHgate
Hello Deb Little,
Good day!
I'm sorry to hear that you did not receive your order. I'm here to assist you. Please provide us with your order number. That way, I can check the status of your order and give you with the best possible resolution.
You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Greetings,
Mich
DHgate.com
I recently bought a fashion mask from DHgate, and I am extremely disappointed with the purchase. The mask looked stylish in the pictures, but the actual product is far from what was advertised. The material is cheap and uncomfortable, and the stitching is already coming apart after just a few uses.
Additionally, the mask does not fit well and offers little to no protection. The description on the website was very misleading, making it seem like a high-quality item when it is anything but. I would not recommend this mask to anyone looking for both style and functionality. Save your money and look elsewhere.
Date of experience: June 30, 2024
Reply from DHgate
Dear Melissa ,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Scam
Never received my order, kept emailing them and at the end they blocked me so I couldn’t send anymore emails.
Date of experience: August 01, 2024
Reply from DHgate
Hello Vian,
Thank you for reaching out to DHgate regarding your order concerns. I understand your frustration when not receiving the order. Let me help you.
To better assist you, kindly provide me with the order number so I can investigate the issue and determine how best to help you.
You can contact us through DHgate's official Facebook page and share the order number with us there.
Regards,
Joy
Dhgate Customer Service
Very good bussiness poeple that gets the job done an is trust worthy an there prices are good this is just the best app to spend your money with thanks DHgate
Date of experience: September 08, 2024
Wow what a garbage ass place to waist your money everything is fake or not even worth the money order Moissanite jewelry from there came with moissanite GRA card tested out to be fake. Spent $100 I’m moissanite watch. It was also garbage something you would find at the dollar store. I would not recommend this site for anything. It is a total waste. don’t even know why they are in business.
Date of experience: September 07, 2024
Reply from DHgate
Dear Michael,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I bought some headphones and the quality is absolutely horrible, in addition to this, they are the wrong colour and look nothing like the pictures. The tracking hasn’t been updated so I am unable to open dispute. They have no email address so I’ve been unable to contact them. AVOID AT ALL COSTS
Date of experience: September 03, 2024
Reply from DHgate
Hi Anji,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. For this case, I can also help you file the dispute to get a refund or replacement, just contact us on the Live chat or in our Facebook official page to send the evidence and we can use it to file a dispute.
You can continue to rely on DHgate for excellent service. You can get in touch with me as well through this email if you have any other questions or contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate . I'm here to give you excellent service and assist you in solving your problem.
Regards,
Nena
Customer Service Center
DHgate.com
I’ve been a DHGate customer for a few years. They rarely disappoint. Quality is great, shipping has gotten much faster. Only thing you have to dig to get good value as sellers have taken to advertise false prices
Date of experience: September 10, 2024
