Credit Union of New Jersey Reviews

My experience was wonderful. Mr. Marc Ambrosino was the service representative; he was always attentive to my questions. I contacted him by email, and he always responded quickly and clearly to all my inquiries. He was very kind and helped me at every step of the process to obtain my vehicle loan. Everyone at the Ewing office is very attentive and helpful, always greeting with a smile. I only have gratitude for all of them. The paperwork is clear and easy to complete, and the credit union offers excellent products with very competitive interest rates.

Date of experience: August 29, 2024

Relaxed & friendly atmosphere. I was provided in detail all the info that I needed to know & clearly answered all my questions. The experience was so good that I will look to do more business with the Credit Union.

Date of experience: September 09, 2024

I needed help with my statements. The bank representative Anthony was amazing. His answers were concise and easy to understand. I'm highly grateful for how fast he was able to facilitate my needs. I feel valued as a member of the bank, and I'm grateful for the experience!

Date of experience: September 09, 2024

Vanessa in Credit Union of NJ is always so kind and helpful to me. Always has patience and makes sure I am Happy with my results.
As an EX customer service person, I know how customers can get, I think Vanessa should be recognized for her exceptional customer service skills.

Date of experience: September 07, 2024

Enjy Youssef is an amazing relationship specialist! The time spent explaining any question I had via phone or email was greatly appreciated. I’m very happy to have had that personalized help. I will seek the help of the credit union in the future based on this one experience!

Date of experience: September 02, 2024

The credit union of New Jersey are the best and easy steps to help me” never I hear the bank work to you I want to said thanks to everything “ the best customer service all staff are he best very professional

Date of experience: September 11, 2024

Excellent communication and customer service! Austin helped answer my questions about joining CUNJ and provided me with clear directions for my new account. Regan guided me every step of the way to finalize my auto loan and quickly replied to my questions so I could get back on the road in a time frame I was happy with.

Date of experience: September 05, 2024

On 9/3/24 I called customer service about an extra $1559 that had appeared in my account. I spoke with Brenda who told me she would get copies of the checks deposited to confirm the deposit. She never contacted me again. I called Brenda three times the next week but she was never available and I left voice mail messages. On 9/10/24, I called customer service again and after waiting over 20 minutes was told the deposit info by Austin. Why did I have to make so many requests when the info was there?

Date of experience: September 10, 2024

The experience was very smooth. The associates were all very helpful and very patient. Thank you very much

Date of experience: September 05, 2024

The in-person representative at the branch (Hamilton) was extremely patient and helpful with resolving my issues. The representative over the phone was very dismissive and not helpful which is why I went directly to the bank to resolve issue. Glad i did!

Date of experience: August 29, 2024

From start to finish of the loan process, the website explains everything that will be needed to be uploaded along with all the required steps to proceed with the process. In addition, it does not take days to get passwords or documents cleared to go to the next step. Thank you.

Date of experience: August 26, 2024

Excellent service. Customer friendly Associate that was able to meet needs and relate to mature man

Date of experience: September 07, 2024

I requested that my account be closed in July. I was informed that it was closed, and the check was sent to me. I never received it. When I inquired about it at the end of August, I was told to complete a declaration of lost and stop payment requests and have the form motorized. This process was very inconvenient for me, and I never got the check. The money was put into the account I requested to be closed, which I did not understand. I will remove all of my money from your bank.

Date of experience: September 04, 2024

Leah Sharp was beyond helpful.
She took the time to answer our many questions and helped up with opening a new CD.

Date of experience: September 05, 2024

I spoke with Austin in customer service in the phone center. He was kind, patient and answered my questions. My issues were addressed in a timely manner.

Thank you, Austin!

Date of experience: August 29, 2024

Thank you Ann Andrews
It was a pleasure speaking with you today. You were insightful and investigated my concerns to the fullest. During the time you showed compassion to help me when I needed answers and was very professional. For that alone, I'm grateful. Continue to be an asset to the CUNJ.

Date of experience: August 20, 2024

Ms. Andrews was very polite, professional and patient with me. She was able to answer all of my questions and solved the issue I called in about. She followed up in a timely manner and to ensure I was satisfied. She provided great customer service.

Date of experience: August 15, 2024

Omg!!! I love that you can talk and see someone when you use the ATM machine!!! So helpful

Date of experience: September 09, 2024

Without an appointment they saw us within 10 minutes. We were also under a time crunch and they had us out of there within that time frame

Date of experience: August 22, 2024

Shenice, Leah, Monica and Jimmy were all extremely instrumental in getting me across the finish line to complete my Title Loan process!
They were consistent, knowledgeable, and professional!
I’m thankful to be a member of CU of NJ!!
Keep up the fantastic job!!👏🏾👏🏾👏🏾

Date of experience: August 12, 2024