BOXComponents Reviews

I have the Box 2 drivetrain on one of my other bikes and it is great, when I saw the Box 1/2 on sale I grabbed it for a build I am about to start. Price was great and everything looks well made, my only “issue” was that the derailleur was not in its own individual box like all the other components in the package, but rather just in a very thin bubble wrap pouch. I would expect that for the one part that can be the easiest to be damaged, I would expect it to be protected way better.

Date of experience: September 03, 2024

User friendly online sales platform, quality components, and exceptional customer service. Products ship within 24 hrs, show up as ordered, and handle the stress of racing without failing. The team at BOX makes it easy to endorse their products.

Date of experience: August 29, 2024

box seems to have A great DNA. A grounding in solid products built for durability and performance with no fuss style. A nod to 1970's style (Redline, Mongoose, GT, Bullseye, Philwood, etc..) The prime 9 has help me bring some great 1990's bike bikes back to life in a awesome functional and economic way.

Date of experience: May 29, 2024

Website is easy to navigate. Found exactly what I was looking for immediately. There was even a promo code to use. The items shipped even faster than I expected! They're a very innovative company with great products that don't break the bank and allow cyclists to keep rolling.

Date of experience: July 01, 2024

Fantastic value for the overall apparent component quality, definitely will be recommending Box to friends in the future! The kit installed and tuned very easily, shifts crisp and precise and I was provided with everything I needed. Only gripe (minor) is the limit screws were at strange extremes of adjustment as received and the H screw cannot be adjusted into range until a chain is put on. If it is adjusted into range, the cage of the derailleur contacts the cable pull connection on the derailleur body and prevents movement further. A lockout to hold the cage fully extended would solve this and be a nice feature. The L screw also has a minor tool access issue, fouling the hex key wrench into the cable stop arm. These quirks only caused some scratches during assembly which a more competent mechanic may have worked around better, but some revision in design might solve them.

Date of experience: July 01, 2024

We are very happy and pleased with all the help and bike
Parts we have purchased for our girls. As level up riders they proudly represent BOX Components level up program and we have always have had great experiences with orders communication and help from all staff members keep on doing what y'all do because BOX is making huge impacts on our riders thank you again for your loyal support .

Date of experience: March 04, 2024

Great products, fast delivery, and now an even faster bike!

Date of experience: August 29, 2024

Excellent products delivered just when we were told we would get them! In a sport like BMX where speed is so important, shipping and receiving our parts on time is so critical!

Date of experience: May 30, 2024

Whenever I've had an issue with an order, the support team has been exceptional in helping me correct my mistakes. They respond to emails promptly, and I've even received calls to clarify my needs. Their dedication to customer service has made me a loyal customer for life.

Date of experience: June 13, 2024

Everything I have purchased is top quality. Really really nice! In addition, I placed two orders back to back. I selected an incorrect item on each. The team at Box immediately rectified the problems I created without hesitation. Great customer service in every sense of the word. I’m looking forward to placing more orders soon.

Date of experience: August 07, 2023

I had issues with website while ordering. Maybe on my end. I used the chat feature.And got a helpful response. Customer service was good. Happy with my purchase.

Date of experience: July 01, 2024

These titanium handlebars are super light and very well packaged, arrived unscathed today ready to install. Thanks for not limiting me to just one. Thanks to Box Components for their email stating these are finally in. I kept checking the site anyways like every day. Stupid pandemic. The wait is over.

Date of experience: August 10, 2023

Customer service is super helpful. I've outfitted four 29 inch BMX bikes with box components brakes, levers, cables, stems. It's a high quality BMX racing product and it's super light.

Date of experience: January 29, 2024

Intuitive webstore, easy to find and order what you need. Orders ship same day they are placed with 100% accuracy. Email updates as to when the order shipped and when it arrived. No guessing. Personal thank you email for ordering.

Date of experience: January 03, 2024

Box Components is a company that stands behind their product. I've used their crash replacement option with 2 derailleurs that I've destroyed, leaving me with confidence that the drivetrain I purchased will last! Tomas has helped me several times in the past and his prompt responses and professionalism instills trust with the customer. This is why I still buy from Box.

Date of experience: October 28, 2021

I missed a sale because I was waiting on a representative to verify compatibility with my older bike. Then the groupset I was looking at was no longer available (temporarily out of stock). I was contacted by a sales rep and they gave me a great hookup. Fitment was perfect and I'm very pleased with the build quality of the components. Thank you for doing what you do. I will be looking at Box in 5he future for more upgrades.

Date of experience: June 09, 2023

I have been loving my Prime 9 set up for my old Giant NRS-3, I’m riding features at my local trails I haven’t before. Also, I jumped into a webinar about their new wheel set and won enough Box-bucks to buy 2 chains, so I’m thinking this system will be with me for a while!

Date of experience: September 13, 2020

Box website is easy to navigate and pricing is decent.

The Prime 9 line has proven to be pretty bomb proof with little need for adjustment throughout the riding season.

My Son and I run Box 2 drivetrains on our enduro and we were so impressed we spec’d out the same for our fat bikes! Just bought the Box 1 for my sons next enduro build.

Thanks Box for awesome products!

Date of experience: October 02, 2023

I bought a box 3 Prime 9 drivetrain and unfortunately the derailleur snapped. (I didn’t know that the 3 series was for lighter riding)

I emailed the Box team for a warranty claim and Tomas Ovalle explained how the 3 prime 9 is for more beginner level riding. He then offered a free replacement, or %50 off a drivetrain of my choosing! Obviously I chose the discount.

I now have a more durable drivetrain for a super cheap price.

Box - whatever you’re paying Tomas, you should pay him more. That dude was awesome.

Date of experience: September 03, 2020

Best product from Box Components I’ve ever purchased. Fast delivery. What sucks is our customs here that charged me 30% of the total cost of item including shipping. What sucks even more is that FedEx charged me for warehouse storage fee when item is still with them due to delay in custom clearance and scheduled delivery date was still days ahead. No choice but to pay all these fees, else I don’t get the package. Total I paid more than $150 in fees. But the Ti Handlebar is superb!

Date of experience: August 09, 2023