2,753 total
I had an issue with my account being suspended, and I reached out to Ask BMD through Twitter for help. Cathy and Mike were absolutely amazing!! I sent them a message, and they responded quickly, working to help me restore my login. Their promptness made a stressful situation much easier.
Date of experience: September 15, 2024
Reply from BankMobile
Love the review, thank you for posting. Take care. Mike
Cathy was amazing. She was able to resolve my issues when every other customer service person could not help me. I am beyond satisfied with this experience.
Date of experience: September 10, 2024
Reply from BankMobile
We are so glad Cathy was able to help you! Take care! Mike
STAY AWAY! This is the worst experience ever that I have experienced in my life I needed this refund to get my son his laptop and I kept getting the runaround about submitting documents under my son. So, I submit documents under my son. Thinking, okay, all of the documents need to be under his name, NO. I needed to submit the documents under me, I guess. I don't even know I'm still confused because they are confused. Now, my son will not have a laptop for another 2 weeks!!! My son needs me and for once, I can't help him. I am working 2 jobs, but it is not enough money. I feel helpless and this company WAISTED my time. I am making a complaint and advocating for parents to receive their students refund monies another way because this is ridiculous I'm not taking no for an answer.
Date of experience: September 11, 2024
Reply from BankMobile
Hello. BMTX, like all banks in the USA, are required to obtain valid, unexpired ID in order to open a bank account. If your son cannot supply this ID, then he has other choices on how to receive his refund. We have contacted you directly should you have further questions. Thank you. Mike
I want to take a moment to express my sincere gratitude for Mike’s outstanding assistance in resolving the issues with my account. After a frustrating period of repeated processes and prolonged delays, Mike’s help has finally brought everything to a successful resolution. He not only addressed my login issues but also ensured that my refund preference and fund transfers were correctly updated.
Mike’s professionalism and patience throughout this process were greatly appreciated, especially given the stress this situation had caused. Thanks to his help, I can now focus on my education without further setbacks. I am grateful for the support, and if any further issues arise, I won’t hesitate to reach out.
Thank you again for your help, and especially to Mike for making this right.
Best regards,
Gabriel
Date of experience: September 03, 2024
Reply from BankMobile
Hi Gabriel. Thank you for speaking with me on the telephone. I am glad we were able to resolve your login issue, address concerns regarding transferring funds and updating your refund preference. Please contact us again if needed. Mike
I'm trying to get info on my account. They will not allow me access to my account. Rude service. Will not let me speak to a supervisor
Date of experience: September 15, 2024
Reply from BankMobile
Hi Kevin. We have contacted you directly. Please respond to us at your earliest convenience. We look forward to hearing from you. Thank you. Mike
My experience was amazing! I was worried and had an issue so I went to contact support and Sary was extremely lovely and reassured my issue was going to be alright! Never had problems with BankMobile ever :) best company ever to be with as a college student
Date of experience: September 03, 2024
Reply from BankMobile
Thank you for the review! That is what we do here at BMTX, quickly support our customers 7 days a week from 8 AM to 11 PM ET. We appreciate you confirming our efforts. Paul
This bankmobile wrost ever. Worst customer service. They can't even resolved my issues. I received card and my refund got deposit. Couldn't access this card at all. Yes money was in account but I couldn't access it. Call customer service 5 times and there answer was you got wait you got wait. I wait for month just to get refund wow. This is worst bank to open account with. I suggest student not to use this bankmobile. They not helpful at all.
Date of experience: September 10, 2024
Reply from BankMobile
Hi. We have contacted you directly. Please respond at your earliest convenience. We look forward to helping you further. Thank you. Mike
quick assistance, clear and concise instructions, and kind :)
thank u to sary & mike
Date of experience: September 12, 2024
Reply from BankMobile
Thanks for submitting your review of BMTX! Mike
I started trying to regain access to my Vibe account at the beginning of August. There were countless emails & phone calls but no one could seem to help nor understand my ask. Today, I decided to try reaching out via Twitter and OMG! Finally, I have access to my account! Yes, I’ve seen the many horror stories about the horrible customer service received from their reps, however, I’m super glad that my horror story turned out more than okay. Thank you so much, Jasmine, Mike, and the rest of the Twitter team— I appreciate you for helping me with this plaguing issue! 💛
Date of experience: August 27, 2024
Reply from BankMobile
We appreciate the review, thank you for posting! Paul
Mike did an awesome job getting my solution resolved with activating my new bank mobile card!
Date of experience: September 11, 2024
Reply from BankMobile
Love the review, thank you so much for posting! Mike
Jasmine was great!! I spoke with her via chat and she was very knowledgeable about my situation and possible solutions. My problem was resolved in little to no time. She’s awesome.
Date of experience: September 06, 2024
Reply from BankMobile
Love the review, thank you for posting! Mike
The person who assisted me (Paul) was so helpful! He helped me so my account wasn’t suspended anymore and made sure I didn’t make another mistake. Literally had my account back in under 5 mins!
Date of experience: August 29, 2024
Reply from BankMobile
Thank you Ariana for taking the time to submit a review! We appreciate it!! Paul
Very quick at responding and straightforward on helping with whatever problem you have. Mike, helped me quickly and was very respectful!
Date of experience: September 03, 2024
Reply from BankMobile
Thank you Beny for your review of BMTX! Paul
I reached out to Mike on the @AskBMD twitter and my situation was solved. There was very little waiting, and almost zero misunderstanding. I got what I needed and Mike was very professional. It is quite wild that resources like Mike are hidden behind a Twitter page. Please give them a raise.
Date of experience: August 26, 2024
Reply from BankMobile
We appreciate the review Antonio, thank you for taking the time to submit. Paul
The person who assisted me, I believe Sary was her/his name was very professional and kind enough to explain to me every step because I was having a hard time understanding the system. He/she (I’m so sorry, I am not sure if sary is a man or woman) was very patient and walked me through it. Thanks sary!
Date of experience: August 19, 2024
Reply from BankMobile
We are glad Sweetheart that Sary was able to quickly address your concerns. Thank you so much for your review! Paul
Paul made my day! I needed to change my direct deposit info that was from 15 years ago but was locked out because my phone number was different… He got me into my acct and I was able to update all my information 🙏
Date of experience: August 20, 2024
Reply from BankMobile
Thank you Ms. Amy for your kind words, I am glad I was able to quickly address your issues. Feel free to contact us directly again. Take care! Paul
Mike was awesome and so kind!! He helped me solve my login issue quickly and answered all my questions!
Date of experience: September 06, 2024
Reply from BankMobile
Thank you for submitting your review! You were a pleasure to help! Mike
Mike and Sary were both Amazing people because they replied quickly and efficiently! They helped me with my issue and got everything resolved and made my life better! They deserve this five star for their hard work and dedication! Keep it up! :)
Date of experience: August 16, 2024
Reply from BankMobile
Wow, thank you so much David for your kind words in your review of BMTX. We are glad Mike and Sary were able to quickly address your concerns. Please contact us again in the future if you have a question or need assistance. Take care! Paul
