Bank5 Connect Reviews

The onboarding process was a cluster. Ended up unable to transfer funds in to my new accounts to add to the initial deposits. Bank5 Connect kept coming up with new roadblocks simply because I'm one of 300 million Americans whose data have been leaked. While the issues were finally solved, all I can is one more screw up by Bank5 Connect and I'm closing my accounts. I wouldn't recommend this bank to a friend or even an enemy.

Date of experience: September 04, 2024

My wife and I had a CD maturing and when I called to ask Bank5 to match the rates from other banks for renewing, the person answering the phone was very helpful and professional. Unfortunately Bank5 could not match the other bank rates but nonetheless I received nothing less than top professional service throughout my time utilizing Bank 5's services. Thank you.

Date of experience: August 27, 2024

Customer service is very competent and easy to work with. They reply fast to any questions and were helpful when I made a mistake opening an account.

Date of experience: August 20, 2024

So far, so good.
But the transaction is not yet complete.
After the balance of my account is wired to my bank, I will write a full review.

Date of experience: August 20, 2024

I was assured by your staff a week before my CD got matured that your bank will match the current CD rates compared to other banks. I was offered by three other banks 5.35% pa. and your bank was offering 5.15 pa. On maturity date I called and I was told that I have to open a checking account and the management will review and decide the rate. They said there is absolutely no guarantee that they will match the other bank’s rate! Then what was the necessity for me to open a checking account ? It’s a meaningless and senseless policy. Anyway, Bank5 can have their own policies. But it should not be a source of disappointment, causing inconvenience to their customers. Then I was told that the bank wants to know how serious and genuine the customer is !! My response was, that I have left my money for two full years with this bank. Was that insufficient for the bank to know my seriousness? I have absolutely no complaints about the bank and their functionalities. I would still love to be your customer provided you match the CD rates offered by other banks without me opening a ‘checking’ account. The choice is yours !

Date of experience: August 27, 2024

It was extremely difficult for us as existing Bank5 connect customers to open a 3rd account. It was almost like they didn’t want us to open the Jumbo Savings Account so they wouldn’t have to pay us the additional interest. Our account was declined and then we had to send multiple secure emails asking for things. It took 4-5 days to get this resolved. It was beyond frustrating and made us want to move our money completely from Bank5. We’ve never had any issues with Bank5 before and this seems to be ok now but it was not a good experience.

Date of experience: July 16, 2024

My 6-month CD matured. As it renewed, I tried to use the process for adding more money to it for the next 6 months. It looked like I followed all the steps to transfer money from my credit union, but it never happened, and there was no follow up.
Epilogue: a very helpful and friendly customer service rep called me up, and we worked through what might have caused the hiccup. We got the process going again, and she made sure that the money transfer was prompt and successful. My money is now exactly where it needs to be. My thanks to all involved.

Date of experience: June 24, 2024

The bank was very helpful while helping me obtain my CD. They were efficient and I had no problems when I closed it out. They were great!😊👍

Date of experience: July 28, 2024

I gave Bank5 a high rating because I could always get a real person on the phone, they were always responsive and had answers. I had the ability to go online and check on my accounts and investments. They consistently sent me updates about upcoming dates such as date of maturity for CD's, growth 'To Date' etc.

Date of experience: February 13, 2024

Alex solved our little problem very quickly.

And while we expected a Bank5 employee to know how to solve a login problem, we were even more impressed with his customer interface skills.

He’s a keeper…hold on to him!

Date of experience: February 06, 2024

The website is easy to use. Have your information ready. Took about 10 minutes. I was also able to communicate easily when I had a question. Confirmations were emailed to me right away. The app is also easy to use and pretty thorough, as far as the account information you can obtain without having to go through the website. Altogether highly recommend.

Date of experience: December 27, 2023

Bank5 Connect has the best customer service team. My interactions with the staff have always been nothing less than exceptional. I would have rated 5 stars but was required to call in even after leaving a written instruction on handling CD upon maturity.

Date of experience: June 11, 2024

I love this bank, I always get a hold of a real human customer rep helping quickly, and not to mention resolving my problems or answering my questions quickly. Not to mention the great interest in my personal checking account is a Plus. Love it and definitely recommend Bank5 Connect!

Date of experience: May 21, 2024

Rep was professional and check was sent out on day stated. I know when I need to make a change or renew I can count on Bank5 to carry out my wishes efficiently and courteously.

Date of experience: June 11, 2024

I find it easy to access my accounts and open additional ones as well. The one area I’m not sure of is the ability to make cash deposits remotely as my funds are direct deposited. That is why this is four stars and not five because I’m not sure if there are easy accessible local facilities for that purpose. I also find their rates to be competitive in an ever fluctuating market.

Date of experience: January 17, 2024

I asked for an ACH transfer of an account to a different bank.
I needed the transfer to happen in two different transactions.
Bank5 was very helpful, and processed the request.
Other banks I've dealt with have been far less helpful.

Date of experience: March 19, 2024

Setting up my account was not difficult, especially with the help of my customer service rep, Simone. She guided me through the process, and was very prompt in responding when I needed direction in making the transfer of funds to my new account. Thanks again, Simone!

Date of experience: January 31, 2024

Your communication with me was very good. You responded in a timely fashion when I was ready to cash in on my account. You offered a good rate at the time I opened my CD.

Date of experience: July 09, 2024

The customer service people were very helpful. I used video chat, phone calls I believe, and online chat. All were quick and helpful. The process itself had some glitches. That is the reason I had to contact the customer help center. From there on things went fairly smoothly

Date of experience: March 18, 2024

I've always liked Bank5Connect's staff, and come to rely on their high caliber performance.

Date of experience: July 09, 2024