Baleaf Sports Reviews

395  Excellent
TrustScore 4.5 out of 5

4.5

In the Activewear Store category

Write a review

Company activitySee all

Reviews4.5

395 total


Sort:


Rated 5 out of 5 stars

Outstanding Customer Service

I have purchased several products from Baleaf Sports in the last few months. The fit and fabric is perfect. Their shipping is very timely and I really appreciate the quality packaging of their Capris and Long Pants. I had a slight issue with the pocket sewing on one pair of Capris and brought it to their attention. They requested a picture and promptly offered their apologies and are sending me a replacement at no charge. Definitely will recommend this company and product to my family and friends.

Date of experience: September 13, 2024

Reply from Baleaf Sports

Thank you so much for your kind words and for being a valued customer. We’re thrilled to hear that the fit, fabric, and shipping of your Baleaf purchases have been up to your expectations. Your satisfaction is our top priority, and we’re glad we could promptly resolve the issue with your Capris.

Advertisement

Rated 5 out of 5 stars

Excellent padded bike shorts!

I bought the Laureate 3D Padded MTB Shorts and they are great! Very well made and the padding is incorporated into the inner lining. It provides excellent comfort for longer rides. I also like to pocket placements... good for wallet and key. I will be buying more of these.

Date of experience: September 06, 2024

Reply from Baleaf Sports

It’s great to hear that they’re well-made and provide excellent comfort for longer rides. The thoughtful pocket placements for your wallet and key are definitely a bonus. It sounds like you’ve found a perfect pair of shorts for your biking adventures!


Rated 1 out of 5 stars

Inconsistent sizing

Over a month ago I ordered two of the same pairs of bike shorts that were size medium from the company. Unfortunately one pair was bigger than the other. I notified the company immediately, but they just kept emailing me back the same questions: what is the problem and could we have photos. It seems that my emails go to different people all the time and no one takes responsibility.

Date of experience: August 21, 2024

Reply from Baleaf Sports

We sincerely apologize for the frustration and inconvenience caused by the ongoing issue with your order. I understand how disappointing this has been, and I appreciate your patience.

To resolve this matter as quickly as possible, please send us an email directly at info@baleaf.com with the details of your concern. We will ensure your case is handled promptly, and we will work toward a solution for you.


Rated 5 out of 5 stars

I have ordered numerous pairs of their…

I have ordered numerous pairs of their Capris in different colors and the pants in numerous colors. I am 5'tall and 114 pounds and it is hard to find inseams on pants and Capris that fit. These fit perfect. They are comfortable and look good. The material is soft and washes and drys well.

Date of experience: September 03, 2024

Reply from Baleaf Sports

It’s great to hear that you’ve found the perfect fit and comfort with the Baleaf items! If you ever need any assistance or have questions about new styles or colors, feel free to reach out.


Rated 5 out of 5 stars

I love these pants

I love these pants, they are warm! It was cold out one day and I wore them, my bottom was warm but I had a thinner top and was cold on top. I love these so much I ordered 2 more!

Date of experience: September 06, 2024

Reply from Baleaf Sports

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the pants and that they kept you warm on a cold day. It’s great to know that they worked so well for you that you decided to order two more pairs!

Advertisement

Rated 5 out of 5 stars

Wrong order fixed!

I was sent the wrong colored pair of capris from Baleaf but received a prompt and courteous response from Aaron. The issue was resolved very quickly and i am very happy with this resolution!

Date of experience: September 01, 2024

Reply from Baleaf Sports

Hooray! We appreciate your feedback! We'll make sure to pass along your feedback about Aaron’s excellent service to the team.


Rated 5 out of 5 stars

Exceptional products

All of my purchases have been exceptional. Comfortable. Easy to care for great fit Zand great return policy

Date of experience: September 04, 2024

Reply from Baleaf Sports

Thank you so much for your wonderful feedback! We're delighted to hear that you've had exceptional experiences with your purchases, finding them comfortable and easy to care for. It’s also great to know that our return policy has met your expectations.


Rated 5 out of 5 stars

These pants are really comfy

These pants are really comfy! I bought them for our trip to Yellowstone since I knew we'd be doing a lot of hiking. They were lightweight and just enough stretch.

Date of experience: August 26, 2024

Reply from Baleaf Sports

Thank you so much for your feedback! We’re thrilled to hear that you find the pants comfy and that they were a great choice for your Yellowstone trip.


Rated 5 out of 5 stars

Great, comfortable, wear everywhere pants

After losing weight, I bought a smaller size of these pants that I have enjoyed for years. For hiking, walking, everyday wear, they are lightweight, cool. comfortable and loaded with pockets. Baleaf makes the excellent clothing.

Date of experience: August 25, 2024

Reply from Baleaf Sports

Thank you for sharing your feedback! I'm glad to hear that you’re enjoying the Baleaf pants and that they continue to meet your needs for hiking, walking, and everyday wear. If you ever need more recommendations or have any other questions, feel free to ask!

Advertisement

Rated 4 out of 5 stars

They were running a half off sale which…

They were running a half off sale which I took advantage and got several ten dollar shorts and shirts. Love their stuff when you can buy 5 items for the price of another.

Date of experience: August 24, 2024

Reply from Baleaf Sports

Sounds like a great deal! I’m glad you’re enjoying the Baleaf products.


Rated 5 out of 5 stars

Love these capris

I’m very impressed with this company and their Laureate UPF50+ DWR Pocketed Capris. I ordered 3 pairs and after a few weeks of waiting I only received one pair. I contacted the company and they informed me the other two colors were out of stock. They offered to refund my money or wait for new stock. I chose to wait and they credited me 10% off my initial order for the delay. I’m a size 2 and I ordered an extra small. They fit perfectly, are extremely comfortable, are wrinkle free after hours of wear and cool in warm weather. I washed according to the directions and they remained wrinkle free. Great product and company. I will remain a life long customer.

Date of experience: August 08, 2024

Reply from Baleaf Sports

Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that you’re enjoying your Laureate UPF50+ DWR Pocketed Capris and that they meet your expectations for comfort and fit. We look forward to serving you again in the future!


Rated 5 out of 5 stars

Incorrect shipping address corrected

After completing order, I realized the shipping address was incorrect. I was not unable to access my account. Password issue. Using the contact us function, I was able to get help. Address was corrected. This was taken care of in minutes. I was so relieved.

Date of experience: August 08, 2024

Reply from Baleaf Sports

Our goal is always to ensure our customers receive the best possible support, and we’re glad we could help you in this situation.


Rated 5 out of 5 stars

Great Customer Support

The customer support agent, Arjay, went above and beyond to resolve my issues with a return and was very courteous in the process.

Date of experience: August 28, 2024

Reply from Baleaf Sports

Thank you so much for your kind words and for taking the time to share your experience! I'm thrilled to hear that Arjay was able to assist you effectively and provide excellent service with your return.

Advertisement

Rated 1 out of 5 stars

On June 29 I placed and paid for an…

On June 29 I placed and paid for an order. 15 days later it had not arrived. I called and surprisingly someone answered. Customer service apologized and told me it was on backorder. They were sorry they had not notified me to inform me. I was assured the merchandise would arrive at the end of July. Nope. Fortunately, I paid with PayPal who refunded my money immediately.

Date of experience: June 29, 2024

Reply from Baleaf Sports

Thank you for your patience and for bringing this to our attention. I’m truly sorry for the inconvenience and lack of communication regarding your order.

We are doing our best to resolve this situation and ensure a smoother experience in the future. Please check your email for the resolution we have provided regarding your order.


Rated 5 out of 5 stars

I had an answer back to my query about…

I had an answer back to my query about my order immediately.
Such a great timely response, and I was given the choice of what I wanted to do with my order .
This is how to run a business.

Date of experience: August 18, 2024

Reply from Baleaf Sports

Thank you so much for your kind words! I’m delighted to hear that you were pleased with the timely response and the options provided for your order.


Rated 5 out of 5 stars

Great customer service

My ordered package was delayed by Canada Post, but my complaint about this was well heard by attentive and professional Baleaf agents. They made sure I eventually received my order and offered me a generous discount as a gesture of good will. I placed a new order right after that!

Date of experience: June 26, 2024

Reply from Baleaf Sports

Thank you so much for your kind words and for sharing your experience with us. We sincerely apologize for the delay caused by Canada Post, but we are glad to hear that our team was able to assist you effectively and that you eventually received your order.


Rated 5 out of 5 stars

Go-To shorts

I recently purchased the Baleaf Laureate High Rise 10" Quick-Dry Bermuda short to wear bicycling. They performed beautifully, not riding up on my legs or constricting my tummy. They are soft, comfortable, and true to their name, quick drying. I find they are my go-to for shorts now and will definitely get them in other colors.

Date of experience: June 12, 2024

Reply from Baleaf Sports

It's great to know that you find them soft, comfortable, and true to their quick-drying promise. We're delighted that they have become your go-to shorts, and we're excited to offer them in more colors for you to enjoy.

Advertisement

Rated 5 out of 5 stars

phone return process was easy

the online return process was not too friendly. The return call was timely and very easy.
Thank you. I will be reordering.
Ann Papouchis

Date of experience: August 23, 2024

Reply from Baleaf Sports

Glad to hear the return call was helpful. We’ll work on improving the online return process. If you need any assistance with your reorder, feel free to reach out!


Rated 5 out of 5 stars

Great product. Positive experience with the company

The order process was straightforward and smooth. The online photo of the garment is true to its appearance. The fabric of the shorts has the perfect amount of stretch and drapes beautifully. I ordered and received one pair and have already ordered two more pairs in other colors. Excellent experience.

Date of experience: June 14, 2024

Reply from Baleaf Sports

Thank you so much for your delightful feedback! We're thrilled to hear that you had a smooth ordering process and that the garment met your expectations perfectly.

It's fantastic to know that the fabric and fit of the shorts have impressed you so much that you've ordered more pairs in different colors. We truly appreciate your kind words and your continued trust in our products.


Rated 5 out of 5 stars

The follow up to a request was…

The follow up to a request was immediate and helpful.
Also, the product is quality and very reasonable.

Thanks to Arjay for such great customer service.
DC

Date of experience: August 01, 2024

Reply from Baleaf Sports

Thank you for your kind words and feedback! We're delighted to hear that you found the follow-up to your request immediate and helpful, and that you're pleased with the quality and value of our product.

I’ll make sure to pass on your thanks to Arjay for the excellent customer service.