ArcticSpaStore.com Reviews

I just had a service visit from Devon Kutch. He took care of my problem quickly and efficiently and couldn't have been more pleasant.

Date of experience: April 25, 2024

I'm a newbie spa owner and as such specified the wrong filter as part of my order. Arctic Spa Store flagged this error and corrected it while neither altering the dollar amount nor delaying shipment. A courteous email was sent explaining my error and describing the proposed fix. No action on my part was required since, of course, they knew better than I what to ship. Bravo.

Date of experience: March 03, 2014

Me and my wife made the mistake of making two separate orders of some of the same products. I informed Arctic SS of my mistake. The order wasn’t shipped yet so they kept the doubled ordered items and refunded the money. Unfortunately I got refunded for some of the items I still wanted, and had to pay for an item I wanted off the order. I haven’t received my shipment yet, but I feel confident that we can resolve the mistake about the refund as well.

Date of experience: February 13, 2014

When we had a problem with our spa, Christian sent a tech out right away. He thought he had fixed the problem, but it turned out to be more complex. Something he could not repair. It was covered under the manufacturers warranty and they quickly ordered a replacement spa. We are thrilled with the service and concern for our satisfaction.

Date of experience: December 30, 2012

My local Arctic Spa dealer went out of business so I found this website. I signed up for the Spa Filter annual program and ordered a replacement clip for my spa. The ordering was quick and easy and I received my products within a few days. The prices are reasonable so I will continue to use this site.

Date of experience: March 06, 2014

I live on the East Coast and I use Arctic Spa's from Utah as my primary provider for parts and supply's. When I order supplies they are shipped promptly and when I need help troubleshooting something they know what they are talking about and are very friendly.

Date of experience: January 28, 2013

We just got our hot tub this week! Customer service has been top notch and the guys that delivered it and the guy who set it up were amazing!!! We never owned a hot tub before and he taught us everything we needed to know! I could not be happier with the whole process thank you!!

Date of experience: August 07, 2023

I've had my hottub for a few years now. Any or service or warrantee item that my hottub has needed has been handled without any questions. They just want to get you up and running again. I also appreciate how the brand designs upgrades and makes sure the replacement part has the new upgrades.

Date of experience: December 30, 2012

Everytime I have placed an order with Arctic Spa Store I have received superb service. My latest order is no exception. I ordered replacement pillows for my 2006 spa and through the efforts of Brett, I have the replacement pillows I needed.

Date of experience: January 03, 2013

We purchase our spa last spring and really enjoy using it. We have arthritis and it helps relieve the pain on our joints. Customer support was great and they got right back to us to answer any questions.

Date of experience: July 29, 2015

Great deal on my 1 year program of filters and extremely fast shipping! Will remember this 5 star company and will definitely be ordering from them again. Thanks Arcticspa!

Date of experience: December 30, 2012

I found something that I love more than my Arctic Spa--The ArcticSpaStore.com! The site was easy to use and the products were shipped immediately. I love online stores that live up to their promises. I would highly recommend this site for all your spa needs, truly outstanding.

Date of experience: February 14, 2013

THE ARTIC STORE IS A GREAT SHOP TO GET ALL I NEED FOR MY NEW SWIMSPA SO I KNOW I AM GETTING THE QUALITY PRODUCTS . AND THE PRICES ARE COMPETIVE IN THE MARKET. DELIVERY IS ALWAYS FAST...
THANKS AGAIN
SINCERLY
TRACY L THOMPSON
ARTIC SPA CUSTOMER AND OWNER OF A ARTIC SWIMSPA.

Date of experience: January 02, 2013

Pleased to find Arctic Spa still in business. No Alaska distributor or parts available locally. I needed a new light lens for an older tub because of leaks but it was no longer made because of what I assume were major problems with leaking. A new replacement kit was, and is, available, which I ordered. I assume it is a fairly easy job to install and tub will be ready to go. A little slow in filling order though. Also good to see a USA location versus Canada, not to knock Canada though.

Date of experience: May 13, 2014

I did not know what part was needed for my older spa. Sent a picture of the damaged part and after some research they provided the needed part. Great service and highly knowledgeable staff. Highly recommend them for all arctic spas related issues.

Date of experience: December 20, 2013

The Silver Sentinel Filters arrived just 3 days after the order, lots faster than I anticipated since the shipping was free. The filters work very well.

Date of experience: September 01, 2013

I have ordered several items for the used Arctic Spa I purchased last spring. All items have been just as represented and the prices were the best I found. I highly recommend the Arctic Spa Store

Date of experience: December 30, 2012

I was quoted $600 by my local spa dealer for a replacement motor/pump. I was able to get one from the Arctic Spa Store for $450 including shipping! Received in about a week... great job Arctic Spa Store!

Date of experience: July 01, 2013

happy with my couple of experience the swrvice is exellent but the only think i dont like is the amount for the shipping for canada quebec may be you can modifie the shipping cost . thank you to read me Conrad Nadeau




c

Date of experience: December 30, 2012

I was skeptical about ordering Arctic Spa Chemicals on line, but the prices were way better than the Kiosk type store that I used to go to 28 miles away from home and they have free shipping!

Date of experience: August 02, 2013