4,424 total
I recently purchased a Salamander AV Cabinet at the online store and everything went smoothly. Just took delivery of the item and it's fantastic. Shout out to Ira who assisted me with the transaction. Highly recommend World Wide Stereo to anyone looking for A/V gear.
Cheers,
Mark M.
Date of experience: August 23, 2024
I accidentally ordered the wrong color of the streamer I wanted. Customer service remedied this within minutes for me. Two days later the correct item arrived. Some of the fastest service and shipping I’ve ever seen. This will be my go-to stereo shop now!
Date of experience: August 13, 2024
Date of experience: August 30, 2024
Ira makes my experience a success, service is better that I've ever experienced , I'm an old guy so I've had some bad service in my life. Response time for help is super fast. Great work Ira, & staff. Be talking, Michael
Date of experience: July 31, 2024
I corresponded with Dave over their chat line. He was very helpful and i am confident that this is the right store from which to make my purchase.. Thank you.
Date of experience: August 30, 2024
I contacted World Wide Stereo's chat with some questions regarding selling a collection of 78RPM records I inherited. I was encouraged to call (!) to discuss. I spoke with Ira, who was knowledgeable, thorough and generous with his expertise. I would not hesitate to do business with this company in the future and highly recommend their excellent customer service!
Date of experience: August 08, 2024
I purchased a receiver and turntable that totally met my needs and budget. The guidance and service that I received from Ross was spot on and very professional. The time that Ross spent with me is most appreciated. You can tell that he loves his job working at World Wide Stereo. If you need ANY type of audio equipment I highly recommend that buy the equipment at World Wide Stereo. You will not be disappointed!
Date of experience: July 15, 2024
Great Customer Service!
I had an issue with FedEx and my order. Ira not only helped me fix the problem with Fedex, but he also helped me get the new order on time! Thanks Ira!
Date of experience: August 13, 2024
The online buying process was very easy. Items were ready to pick up at the store at the specified time. The attendant was very courteous The items were in excellent condition. Overall, World Wide Stereo provided me with a great shopping experience.
Date of experience: July 13, 2024
Had the item in stock. 60 day return policy. Online order shipped within 2 hours.
Date of experience: August 30, 2024
Great prices, super fast shipping. I was looking for a turntable and WWS had a great selection. Price was correct and shipping was fast (2 days). It is always nice to see smaller companies being competitive.
Date of experience: July 17, 2024
Product was received in a timely manner and the box was intact. I’ve tested it with both pre-recorded and self recorded cassettes, some which have not been played in 20 to 30 years with no issues. The cd unit has performed flawlessly. Very satisfied with purchase.
Date of experience: June 13, 2024
Good customer service. 1st, spent a long time on the phone explaining the difference between products, so I will buy what I need. Then, I bought a streamer. Unfortunately, it had issues and they replaced the device with a new one that also had issues:( then, they still agreed to take it back. Conclusion, when you call - ask for Ira, Product Specialist.
Date of experience: June 28, 2024
Great price and fast shipping. The products were as described on the website and arrived on time. The only minor complaint was that the 4KUHD Blu-ray Disc player manufacturer's box was placed in a larger shipping box without enough packing material to prevent the Blu-ray box from sliding around. The manufacturer's box was slightly dented, but the player itself seems OK. This was my first time shopping with WWS and I will certainly check them again for my future needs.
Date of experience: May 31, 2024
I had No problems everything went smooth I've bought items from this company before building my home theater system the shipping and delivery it's fast and right on time 😀👍
Date of experience: July 28, 2024
Super quick shipping. Ordered Friday and it was delivered Sunday! Great selection and prices.
Date of experience: August 09, 2024
Buyers beware!!! Don't risk a purchase from Worldwide Stereo Online for a discount! I didn't know this company, just found them online. I was looking for a sale on this stereo equipment and I got HAD!
Bought my husband an $1800. Juke wireless receiver for Father's Day. He opened the gift bag and said "I already have a great wireless receiver!" He never even touched it! So, I emailed the company and got a return address label. I got notified the return was received, but weeks later no refund. I email my contact person at Worldwide Stereo and now I get an email saying they can't issue a refund because "the warehouse has identified an issue...the serial number on the Juke doesn't match the serial number on the box." The item was untouched and returned 100% intact in the exact interior and exterior shipping boxes we received it in. IF, there was issue with their serial numbers and packaging, it was their doing, not ours!
This is absolutely the most BOGUS experience and interaction I've ever had with a retailer. I have spent so much time and effort dealing with this purchase! I've tried calling and just keep getting sent to voicemail.
DO NOT TRUST WORLDWIDE STEREO ONLINE!
Date of experience: June 15, 2024
Reply from World Wide Stereo
Kat, Thank you for taking the time to share your experience. We are genuinely sorry to hear that you are upset, and we take your concerns very seriously. At World Wide Stereo, customer satisfaction is our top priority, and we strive to provide the best possible service in all interactions.
Regarding your return, we understand how frustrating it can be when a situation like this arises. However, after carefully reviewing the item you returned, we found that the serial number on the unit did not match the serial number on the box we sent. We confirmed this with the manufacturer, Juke Audio, who verified that the serial number on the returned unit corresponds to a purchase made from a different dealer in New York.
We reached out to you to review the situation and see if we could swap the units if that was what had mistakenly happened in this case. Sometimes our customers do send back the wrong units so we always provide them with the opportunity to make the switch.
We do not mean to imply any wrongdoing on your part, but we have protocols in place to protect our customers and ourselves from fraudulent returns. These procedures are necessary because we encounter similar issues regularly, and it’s crucial for us to ensure that the products returned to us are the ones we originally shipped.
We sincerely apologize for any inconvenience this has caused you and for the time you’ve spent dealing with this matter. We would love to resolve this situation in a way that is fair to both parties. If you could reach out to us directly, we are more than happy to discuss this further and see if there is any additional information or steps we can take to assist you.
Please contact our customer support team at 866-961-7781. We are here to help and truly want to make this right.
Thank you again for your feedback, and we hope to have the opportunity to resolve this to your satisfaction.
Nationwide 25% off sale on Sonos products with free shipping. So why order from World Wide Stereo? 3% cash back from Rakuten and technical support, if needed.
Date of experience: June 07, 2024
Purchased Sennheiser Soundbar & Subwoofer. Items were well packed when received. Prices were fair as well. All good.
Date of experience: July 15, 2024
