Wayfair USA Reviews

Ordered a bed that comes in two shipments. 1st shipment arrived. 2nd shipment is NOW supposed to arrive end of October. Last I knew, you need both sets to place the mattress.
People, look at Wayfair's competitors before you even place an order. Their logistics and customer service is pathetic, below par and only response you receive is a template reply.
Wayfair Competition: bedbathandbeyond.com, furniture.com, houzz.com, Amazon, Macy's, Homepolish, Hayneedle and One Kings lane

Date of experience: September 10, 2024

They have absolutely nothing figured out. My order was delayed by almost 2 weeks and I tried to cancel it before it shipped and they wouldn’t cancel it. They ended up shipping it anyways and it arrived broken. They made me pay for return shipping. I lost $250 and a lot of time. Please stay from this dumbass company.

Date of experience: September 14, 2024

wayfair has deceptive billing practice. They do not refund as expected and they try to confuse you with bill breakdowns. Will report to the better business bureau.
Bottom line is to stick to Amazon or Walmart, for they are reputable.

Date of experience: September 10, 2024

For over 2 weeks of constant delays for a recliner my wife needs since she had back surgery. Keep getting the runaround and still no definite delivery date. Wayfair is the worst. You get what you pay for.

Date of experience: September 14, 2024

Notified Wayfair when I open my box full of plateware one of the plates was broken. They said they were going to send me to the manufacturer as of yet heard nothing called and emailed them two more times. Still nothing I will never order from them again.
Wayfair just notified me. Hopefully this gets taken care of

Date of experience: September 03, 2024

Wayfair cancelled an order and notified the day before the order was scheduled to be received. Sent an email that the refund would take 3-5 days. After 45+ minutes calling Wayfair, and being told the problem was with Paypal, called back for another 25 minute automated odyssey and hold to be told it was a security flag. I am off to Target to buy a vacuum, for the amount of time I just spent trying to navigate could have been and back already. You would think they would have some policy to verify a purchase, you would think they could look at the purchase history and see the 28 other items purchased by the same payment method to the same address in the last two months.

Date of experience: September 12, 2024

Do not order from this company. The customer service is horrible. I ordered a bed from them, and they promised delivery on September 6th. On September 12th, I spoke with Heather H (customer service), explaining that I wanted to cancel the order. She said that the order COULD ONLY be canceled after 10 days (the following day). On the next day, I called to cancel the order. The new customer service representative said IT COULD NOT BE CANCELLED AFTER 10 days. So, someone was just not doing their job.

Date of experience: September 13, 2024

I had bought a hanging glass shower door from Wayfair. It had a 2 year warranty and well within that period, last week the inside door "exploded" with a deafening sound and shattered all over the shower stall and bathroom.

I have called Wayfair customer service several times but refused to do anything about this failure claiming that it is outside the range of their return/refund policy. They gave me the phone/email of the manufacturer HomeToUSA. with manufacturer PO#: CS436234784 HTTP www hometousa dot com and phone 626-636-7088 .

I repeatedly contacted the manufacturer by phone and email with details of the order and failure including photographs, but have got no response or even an acknowledgement!

Such dangerous products can cause life threatening injury and should be recalled. How can I get redress?

Regards - Jyotin Gautam

Date of experience: September 07, 2024

I have been a customer with Wayfair for the last 10 years. Honestly, I've had great experiences. I do wish that I have a better way to measure the furniture that I purchase because they show up too small than I imagined, but other than that customer service has been great. They have sent me replacement parts, screws, and even partial refunds. I don't really have any complaints.

Date of experience: August 01, 2024

Ordered an office desk from wayfair and after ordering it, it took 3 days just to get the item shipped. They told me I’d receive the item by September 11th and now that it took 3 days just to ship it, I won’t be getting it until Friday.
Contacted customer support and they said there’s nothing that can be done. So will never do business with them as it takes way too long to receive it.

Wayfair gave me 10% next order….. better than nothing I guess

Date of experience: September 01, 2024

So disappointed in Wayfair. My previous business was always satisfactory until my last purchase. I purchased a TV cabinet which we were unable to assemble right away. When my husband had a chance, he was so frustrated. He builds furniture so know how things work...it took hours and hours to assemble the pieces junk. He had to adde support because it buckled. They said it was past deadline to return.

Date of experience: July 19, 2024

Regretting my purchase. Maybe I’m just spoiled by Amazon, but waiting 9 days to get my order is just too long. This will strongly be taken into consideration before buying from Wayfair again. Very disappointed.

EDIT: I resolved this by cancelling the order and buying one from Amazon, which will be delivered Friday.

Date of experience: September 09, 2024

Ordered 2 large rugs and unfortunately just didn't work for the space. The return costs were high for docking me the original price of the item, plus cost to ship back. Not worth the headache and hassle when I can use other vendors on line for the same products and not deal with this issue.

Date of experience: September 03, 2024

The worst! Wayfair has the absolute worst customer service. They will not help you, or resolve an issue. Wayfair has nice products, but terrible service. Try to find the items that you want at another retailer. I will NEVER purchase another item from them.

Date of experience: September 09, 2024

Price switching! I have pictures of the chair I was going to purchase at 489.99 before I selected add to cart. When added to cart price switched to 519.00. Call and was told by a manager that the policy states that prices can change at anytime. I guess that includes adding it to the cart. I have not had problems in the past with purchases but will never trust Wayfair again. Seems this policy is illegal. Losing customers over 40 dollars is not good business practice.

Date of experience: September 10, 2024

So I had placed an order one item was left on my porch but I never got it. Called CS and they sent me a picture Fed-Ex took they asked is this your porch and said you see the box was left on your chair. As I answered yes this is my porch they told me to file a police report and call your rental insurance so they can Reimburse me my $79.98. Had no problem filing a police report but file a claim with rental insurance when I feel they should have return my money. Never again will I buy from Wayfair!!!

Date of experience: July 12, 2024

On 7/25/2024, I placed an order from Wayfair.
Included was a King Sized Horizon Platform Bed. Wayfair delivered me a Queen Sized Bed on August 10th. Wayfair promised they'd deliver me the King Sized bed I ordered, but repeatedly failed to do so. On the second attempt, they showed up with only the footboard (not the headboard or sideboards). On the third attempt, they showed up with the
entire King Bed, but told us they wouldn't remove the
Queen bed and that because we had not done so
ourselves, they wouldn't have time to deliver the King that day anymore (they never told us that we had to remove the erroneously delivered queen bed ourselves - We drove from DC to Rehoboth Beach each time for these deliveries). they'd coordinate with the warehouse better to ensure the fourth delivery attempt was correct - That they'd deliver the
King Bed I ordered back in July and they would remove the Queen bed. On the fourth attempt (September 7th), they showed up with only the headboard (not the footboard or the sideboards). Because Wayfair couldn't get their stuff
together, I was told it would be easiest to cancel the bed and reorder. I was told I should donate or dispose of the erroneously delivered queen myself (thanks for the work, wayfair). I asked the agent, what amount would be refunded and was informed it would be $1,530. I asked the agent to
confirm the amount of the refund would be $1,530 and she did (Khouanchay - Customer Support 844-261-7769. Extension 2763294.). I then received emails saying I was being refunded for only two of the three parts of the bed. Was told the 3rd would come that week. It hasn't. Contacted
Wayfair 3x since with no luck. I believe I am owed $433.50 for the last part of the bed they didn't refund (I rec'd no parts). In addition, Wayfair should compensate me for the extraordinary inconveniences.

Date of experience: August 01, 2024

I WOULD GIVE IT ZERO STARS. I PURCHASED A MAT THAT WAS SUPPOSED TO REPEL MY CAT SO SHE WOULDN'T WALK ON IT. I WOULD HAVE GOTTEN THE SAME RESULTS FROM A FLUFFY BLANKET COVERED IN CAT NIP. IT WAS ABSOLUTELY USELESS. WHEN I CONTACTED THEM A FEW DAYS LATER, THEY SAID, AFTER MANY "WE WANT YOU TO BE HAPPY" PLATITUDES, THAT I COULD RETURN IT AT MY COST. INSTEAD A THREW IT IN THE TRASH. I HAVE SPENT THOUSANDS OF DOLLARS ON WAYFAIR PURCHASES BUT APPARENTLY THE COST OF SHIPPING A SMALL MAT IS MORE IMPORTANT TO THEM THAN KEEPING A CUSTOMER. GIVE ME AMAZON ANY DAY.

They respond with yet more banality about wanting customers to be satisfied, sorry for the inconvenience, blah, blah. You can report the problems with the product. Missed the boat. Your reply should have been "here is a return label". Whether there is a quality issue is their problem and they can decide that and take care of it. Not me! Did they even read my post? My issue is that they did not offer to have me send it back at their cost, not mine.

Date of experience: September 10, 2024

I purchased a chair from wayfair, and they have a warranty on this chair. Less than 3 months the chairs arms when flat. I called them, they said the chair is under warranty and can have the parts replaced. The manufacture told them they are no longer making the chair and so I called wayfair and told them of the email and he originally offered me $20 dollar refund on a $150 chair. Slap in the face I said I want a refund. He stated that you have to send us a chair back and then be without a chair and then wait 7-10 business days for my money. Thats ridiculous. I need my money back now so I can get a chair. An Andrea a supervisor at wayfair has a poor attitude and offered no resolution. So how you all have a A+ rating with a 1 out of 5 review score screams manipulation on the rating. You all need to look into who you hire and the resolutions you give to your customers. Because rather you understand this or not, CUSTOMERS pay you money an your salrays.

Date of experience: March 30, 2024

DO NOT BUY A GIFT CARD . I bought someone a giftcard for their Bday and it never arrived virtually . Then they cancelled it twice and promised to provide a discount code for the inconveince . The bday came and went and not a single email arrived to the person. The card # they gave for the person didnt even work and on the 5th call and try they suggested they just cancel because they cant find a solution to the glitch their system is having .. Terrible and wont use agian ..

Update 9/6/24 they responded they reached out to me by email , but havent LOL Same issue as the gift card I guess .. Not Acceptable

Date of experience: September 03, 2024