Vivi Bike Official Reviews

Absolute quality in all aspects of this purchase. My brother bought one not knowing how good this bike would be. He unboxed it, put it together, and was out riding that day. I rode it for about 10 minutes and then when I got home I ordered one but in red! We have rode on nice days, cold/raining mornings, and the bike has excelled. I found a bike rack that holds one bike (without the battery) and I can take this bike anywhere, pop the battery in, and I can hit all the trails I want.

Date of experience: August 06, 2024

I've bought an Ebike from Walmart. It should be H7UL but when I received it, the model name is AMAK00017.

I am quite satisfied with the performance so far. Especially, climbing capability. But it may have caused by the light weight of myself.

Product itself give me 4.5 out of 5 considering the price. After riding 3 times, the headlight came off because of stock small washer and it couldn't hold it right.
I used bigger washer (2 of them) and now it's ok.)

However, the service department response is very unsatisfactory. I want to know more about my eBikes . Especially, I want to know where controller is located and want to know how it is wired.
Stock battery is only 10.4 ah and range is very limited. To add additional battery, I need to know how it is currently wired. The controller seemed to be located on the battery cradle/base.

Please let me know how it is wired.

Date of experience: August 06, 2024

Ordered a part. Paid for it. They said it would take 30 days. 30 days later they ask if I still wanted it. It will take another 30 days. No reason given. Unfortunately, I need this part to ride the bike. It has been sitting for a month. It takes 3-4 days for a reply from an email. No phone number to call

Date of experience: September 01, 2024

Shipped and received quickly, setup was simple.

Date of experience: August 04, 2024

Correct part was found on website and ordered. It was received via mail in a reasonable amount of time and worked properly when installed.

Date of experience: July 08, 2024

We got 2 bikes and for 20 minutes they worked till one pedal assist quit working. I contacted VIVI and they responded immediately. They said I needed a new pedal assist sensor which may have been compromised during shipping. They didn't just send me the part they sent me the part and the tools to change it plus a video on how to do it. Another 20 minutes later and the bike is working fantastic. We have since put at least 30 miles on the bikes and they are excellent I highly recommend them and I recommend the company for backing the product the way they did.

Date of experience: May 07, 2024

Everything went pretty smoothly the process could have been differently maybe. But bottom line problem was taken care of and I am a happy camper again. Would definitely continue to do business with this company because of the fact that they make sure that the product is taken care of.

Date of experience: May 06, 2024

Vivi bikes refuse to honor the battery warranty, it is with in the 1 year time frame. The electric mountain bike has a faulty design and after 3 months it ceases to work.

Date of experience: April 24, 2024

Disaster. Put bike together. No instructions about the battery pack. Tried to power it on. Nothing. Blank screen. No ability to contact technical help other than an email that gets no response. So disappointed.

Date of experience: July 24, 2024

The bikes arrived intact. The assembly was relatively easy after I figured out the first. My family couldn’t figure out how engage the motor until, I located the throttle. Overall I am completely satisfied from ordering, until assembly and riding! I recommend this to all, especially those of you, like myself don’t have a ton of money!!!😀😀

Date of experience: December 27, 2023

I continue to be impressed by the Vivi Bike Company. I bought the bike a year ago and it has been a joy to ride. I hammer it hard and it keeps on coming back for more.

Now, I've had two interactions with the Service Department and I am blown away by their excellent responsive to my requests for support. I recently discovered two broken spokes on my rear wheel and the shop where I get my bike fixed did not have that spoke. I contacted Vivi contacted for replacements and received the replacement spokes quickly. And the cost for the replacement spokes was really reasonable. I had a similar experience last fall when I needed to replace my lost battery keys.

These guys are really good. Buy a bike from these guys.

Date of experience: March 19, 2024

I've had only a few experiences with VV bikes What I will say is that although shipping takes a while. It's worth it. My husband absolutely loves his bike and without it for a few weeks because of the battery dying. He was quite unhappy seeing the battery arrive and him jumping directly on the bike immediately after it was charged. Was a god sent thank you

Date of experience: January 24, 2024

i have needed a new motor for some time now and you never have what i needed at least no where i can find and definitly not at chino location

Date of experience: July 07, 2024

I purchased a new Vivi e-Bike fast charger and it works better than my expectations. It was an easy purchase on the Vivi site and it was shipped quickly. This goes along with my previous Vivi e-Bike experience, as it is a quality bicycle.

Date of experience: December 23, 2023

Shipping was on time but bike runs uneven with power surge and 2 chips and scratches but does work that's why I even gave it 4 stars didn't contact vivi because they can't fix it anyway

Date of experience: November 04, 2023

This has been an awesome bike for my 12 year old.
Not to mention I have to take it out when he isn't riding.
Really is a great bike! I did a lot of searching and what I found was a gem.
From the great pricing to ordering and receiving the bike couldn't have been easier.
I had a local bike shop friend put it together for me. Little over an hour he was texting me pics and it was ready to go. No issues assembling my guy said and he also said the bike seemed like really good quality and the pricing I paid was really good also.
Two thumbs on on the entire experience.

Date of experience: January 19, 2024

Fast shipping, well packed, arrived in very good condition, all assembly tools included.
Rear derailleur adjustment should be checked.

Date of experience: March 19, 2024

The purchase was ok, the shipment was fast. Unfortunately the support chat was not active and we got our invoice only the next day after we asked it. The packaging was very good and we are enjoying our bikes already.

Date of experience: January 25, 2024

Been trying for two weeks to exchange bike because of major mechanical issue,and because i dont know hoe to email video of the problem after at least trying 9 times they REFUSE TO EXCHANGE BIKE,OR GIVE ME A REFUND. BUT THEY CLAIM 30 DAY RETURN OVER MAJOR ISSUE LIKE THIS,AND ONE YEAR WARRANTY! THANK GOOD IT HASNT BEEN A YEAR,THEY WOULD REALKY EMBARASS THEMSELVES.

Date of experience: May 04, 2024

The company was prompt about keeping you up to date on your order .I got the order pretty fast . I only have one complaint , it would be that the video for installation could be a little better. But over all the experience with this purchase was great and the item is packaged well.

Date of experience: February 17, 2024