Ambit Energy: VIP Concierge Team Reviews

My experience was an excellent introduction to their services. Krista was very friendly, knowledgeable and willing to go the extra mile when there was an issue. She solved the minor issue in a timely manner. Her communication skills were on point and she always did what she said she would be. I thoroughly enjoyed my experience.

Date of experience: September 11, 2024

I'm a return customer as I used Ambit Energy ten years ago

Date of experience: September 03, 2024

I appreciate Marco’s prompt assistance. Everything was served on a platter for my convenience and I greatly appreciated that level of customer service.

Date of experience: July 26, 2024

Ambit is horrible. Expensive, my bills are literally over $400 every God damn month. Just two adults and two little ones. Because of my job I don't make enough and I've called to try and do a payment plan but nope they always have some attitude over the phone and says "in order to do a payment plan you have to pay the total amount". WHY on EARTH would I be calling to try and do a payment plan, do y'all not understand that if I had the money I wouldn't be calling, SMH. We are now wanting to switch over to a new light company now, we have had Ambit for years and now it's just ridiculous. I definitely do not recommend Ambit. F** Ambit.

Date of experience: July 01, 2024

Team has gone out of their way to be helpful and nice.

Date of experience: September 14, 2024

Marco is definitely a VIP Rep! He executed every task so gracefully! He’s a keeper and needs a raise! I definitely feel like I’m in good hands! Thank you so much! I don’t ever fill out surveys but this is a must!

Date of experience: August 23, 2024

Customer Service was very helpful and explained everything clearly

Date of experience: August 31, 2024

Marco was outstanding! Patient and very informative 🙂

Date of experience: September 13, 2024

I was looking for an Electric Company that service our future address. MARK (Consultant) answered my call and was very patient listening and explaining about Ambit. We made a schedule, and it happened. I didn't have to call again.

Date of experience: July 16, 2024

I’ve been a little overwhelmed with my move and getting everything together and your concierge made it very easy for me. One less thing I had to worry about thank you very much.

Date of experience: August 02, 2024

This was the best experience I have ever had the team was amazing it was a one stop shop.Naim and the hold team was amazing it was a easy process Thanks you’ll so much.

Date of experience: August 16, 2024

Jose was Great! He stayed on the phone and walked me through all the different plans that they offered. He even consulted with me when I was asking him individual questions about each plan. He was very patient and kind and he made sure to follow up with me about connecting my Internet service as well, he laid out all the financial and beneficial ways. I can start my service.

Date of experience: May 23, 2024

As soon as I arrived, she promptly addressed my concerns about suitable plans for my home. Her personalized approach made me feel valued, and she patiently answered all my questions. I truly appreciate her assistance and attention to detail. Thank you very much

Date of experience: April 14, 2024

I am really grateful that Mr. Marco could help me. Relocating can be difficult in and of itself, but moving more than 1,000 miles cross-country can be extremely stressful.

I truly appreciate his being firm and being on top of things to get me the fundamentals necessary, even when I wasn't replying since I was prioritizing. He understood my circumstance and more than ever stayed in touch. The definition of greatness is Marco!
I also want to apologize for not getting back to you sooner, but Marco was really helpful and had great ideas to finish the assignment.

Date of experience: February 22, 2024

I am very well pleased to have had Mr.Marco assist me. Moving is stressful itself but moving 1,000miles plus across country is a different level of stress.

He understood my situation and more than ever kept in contact; even when I was not responding due to me prioritizing but I really appreciate him staying steadfast and being on top of things to get me the essentials necessary. Marco is the epitome of Greatness!!!!
I also would like to extend my apology for not responding sooner but Marco was very helpful and forward thinking to get the task completed.

Again,

Thank you!!

Date of experience: February 13, 2024

Set up of account was super easy. The representative was fantastic, knowledgeable and helpful.

Date of experience: August 19, 2024

I had the opportunity to receive assistance from Naim, his customer service was amazing. The communication was beyond this world, he made sure I understood the process and what was going on. Also helped me choose a plan that I was comfortable and more than happy with. Need more help people like this on your team, thank you! Looking forward to my journey with yall because of him, just beautiful!

Date of experience: January 30, 2024

They are great at helping all of our new applicants with the move in process of setting up their electric company and renters insurance and updating any errors on the documents and re-emailing them with all requirements. I love this. This is hands on with the applicant and makes this process so much easier for them before move in day. Love this great team.

Date of experience: January 30, 2024

I have had the privilege of working with "Marco." He made the process easy and asnwered all of the questions I had to the point I was, and am, convinced I have the best deal with the best service ... period.
He is polite, attentive, and willing to represent the company n a manner that reflects Ambits postives.
I am grateful to have had him work me through this process.

Date of experience: March 06, 2024

MARCO! He made my experience fantastic. He knew all the answers to any questions I had, and if there was something he wasn’t 100% sure on, he found the answer immediately. He helped me understand all the ins and outs of the system, the app, and was helpful many times after our initial conversation when I needed help.
I don’t know who Marco’s boss is, but he needs a pay raise. I’m not just saying that, he really does.

Date of experience: February 01, 2024