Unsubby Reviews

1,865  •  Great
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

The Worst experience

Worst experience. My smart tv is too old & doesn't have peacock app. I just signed up yesterday & havent viewed anything & now you losers are going to charge me a $14.95 cancelation fee? What a rip off. Your service is horrible!

Date of experience: September 06, 2024

Reply from Unsubby

Dear Beverle,

We're sorry to hear about your experience and any confusion that may have occurred. At Unsubby, our role is to assist with drafting and sending cancellation letters on behalf of our clients. We assist with subscription cancellations for a fee, which is clearly stated on our website.

To address your concern as best as possible, we kindly ask you to send us an email at support.us@unsubby.com. We will respond to your email as soon as possible and work with you to find a solution.

Best regards,
Unsubby Customer Care

Rated 5 out of 5 stars

It was so easy

It was so easy, I always thought that they were going to give me the runaround, but I can't complain.
Thanks so much.

Date of experience: September 11, 2024

Reply from Unsubby

Dear Wanda,

Thank you for taking the time to share your experience with us on Trustpilot.

We are glad to hear that you are satisfied with our service.

Best regards,
Unsubby Customer Care

Rated 5 out of 5 stars

The process was simple

The process was simple, but I didn’t like paying for the cancellation.

Date of experience: September 10, 2024

Reply from Unsubby

Dear Joyce,

Thank you for taking the time to share your experience with us on Trustpilot.

We appreciate your feedback and aim to improve our service.

Best regards,
Unsubby Customer Care

Rated 5 out of 5 stars

they sent me the letter i needed

they sent me the letter i needed and helped me cancel l a sub i did not join

Date of experience: September 12, 2024

Reply from Unsubby

Dear Adrienne,

Thank you for taking the time to share your experience with us on Trustpilot.

We are glad to hear that you are satisfied with our service.

Best regards,
Unsubby Customer Care

Rated 5 out of 5 stars

The prices and shipping handling was…

The prices and shipping handling was all grate beside the item I bought thank you all so much ILL BE BACK.

Date of experience: September 08, 2024

Reply from Unsubby

Dear William,

Thank you for taking the time to share your experience with us on Trustpilot.

We are glad to hear that you are satisfied with our service.

Best regards,
Unsubby Customer Care

Rated 1 out of 5 stars

Terrible

Terrible! To be charged to unsubscribed from a trial which I never used is outrageous.
Never again will I attempt to subscribe to YouTube TV

Date of experience: September 09, 2024

Reply from Unsubby

Dear Janet,

Thank you for your feedback. We're sorry to hear about your experience and any confusion that may have occurred. At Unsubby, our role is to assist with drafting and sending cancellation letters on behalf of our clients. We assist with subscription cancellations for a fee, which is clearly stated on our website.

If you have further questions, we kindly ask you to send us an email at support.us@unsubby.com. We will respond to your email as soon as possible and work with you to find a solution.

Best regards,
Unsubby Customer Care

Rated 4 out of 5 stars

I enrolled by mistake

I enrolled by mistake, and wish to cancel. If possible, I would like a refund.

Date of experience: September 11, 2024

Reply from Unsubby

Dear Charles,

Thank you for your feedback. We're sorry to hear about your experience and any confusion that may have occurred.

To address your concern as best as possible, we kindly ask you to send us an email at support.us@unsubby.com. We will respond to your email as soon as possible and work with you to find a solution.

Best regards,
Unsubby Customer Care

Rated 1 out of 5 stars

Shady Business Dealings - Pay to cancel?

This company along with Grammarly are a joke and will be handled with a lawsuit. First, the company Grammarly makes you pay to cancel. Not a nominal fee as they say but a 14.95 fee. To me, that is not nominal. Nominal is $1.95. But, even at that, why do I need to pay to cancel. So, you get more money?

In addition, when you are forced to pay to cancel, then they throw up this trustpilot review. If you pick bad, or poor or average, instead of going to trustpilot you go to an email as a complaint. If the review is good, 4 or 5 stars, then it pushed you to the Trustpilot, site.

9/11/2024

I am adding to this review as I read their reply. This is a joke response and to think it is OK? Yes, this is misleading, and yes, this is consumer fraud.

When you have no choice but to pay money to cancel your product, that is clearly consumer fraud.

Consumer fraud is an unlawful business practice that involves using unfair or deceptive tactics. Here, is clearly that it is unfair someone has to pay an additional fee to cancel. Like canceling in mid-month and the company getting all the money, no refunds is not enough.

Date of experience: September 09, 2024

Reply from Unsubby

Dear Stephen,

Thank you for your feedback. We're sorry to hear about your experience and any confusion that may have occurred. Unsubby assists with subscription cancellations for a fee, which is clearly stated on our website.

To address your concern as best as possible, we kindly ask you to send us an email at support.us@unsubby.com. We will respond to your email as soon as possible and work with you to find a solution.

Best regards,
Customer Service Unsubby

Rated 5 out of 5 stars

I need to cancel my subscription. That is all!

I need to cancel my subscription. I do not know how I got on your web site but I want my name removed from your web site as soon as possible.
Thank you!
William

Date of experience: September 04, 2024

Reply from Unsubby

Dear William,

Thank you for taking the time to share your experience with us on Trustpilot.

We are glad to hear that you are satisfied with our service.

Best regards,
Unsubby Customer Care

Rated 4 out of 5 stars

It was really good idea I had a lot fun…

It was really good idea I had a lot fun and enjoy with Deutschland tickets thank you

Date of experience: September 10, 2024

Reply from Unsubby

Dear Magar,

Thank you for taking the time to share your experience with us on Trustpilot.

We are glad to hear that you are satisfied with our service.

Best regards,
Unsubby Customer Care

Rated 5 out of 5 stars

It was very easy to cancel subscription

It was very easy to cancel subscription

Date of experience: September 13, 2024

Reply from Unsubby

Dear Sereece,

Thank you for taking the time to share your experience with us on Trustpilot.

We are glad to hear that you are satisfied with our service.

Best regards,
Unsubby Customer Care

Rated 5 out of 5 stars

Went with the fire stick that gives me more channel option

Over the years with DirectTV there were no complaints exception I was limited to the number of channels available.

Date of experience: September 07, 2024

Reply from Unsubby

Dear customer,

Thank you for taking the time to share your experience with us on Trustpilot.

We are glad to hear that you are satisfied with our service.

Best regards,
Unsubby Customer Care

Rated 5 out of 5 stars

Works great, very helpful for sure

The service is very helpful. I would recommend to anyone

Date of experience: September 11, 2024

Reply from Unsubby

Dear customer,

Thank you for taking the time to share your experience with us on Trustpilot.

We are glad to hear that you are satisfied with our service.

Best regards,
Unsubby Customer Care

Rated 5 out of 5 stars

I am 80 yrs old-A little confusing but…

I am 80 yrs old-A little confusing but I think l figured it out!

Date of experience: September 12, 2024

Reply from Unsubby

Dear Linda,

Thank you for taking the time to share your experience with us on Trustpilot.

We are glad to hear that you are satisfied with our service.

Best regards,
Unsubby Customer Care

Rated 4 out of 5 stars

I have not received any confirmation…

I have not received any confirmation from you that my Netflix is canceled. How long does it take???

Date of experience: September 05, 2024

Reply from Unsubby

Dear Sarah,

Thank you for taking the time to share your experience with us on Trustpilot.

To address your concern as best as possible, we kindly ask you to send us an email at support.us@unsubby.com. We will respond to your email as soon as possible and work with you to find a solution.

Best regards,
Unsubby Customer Care