Melody Reviews

Thank you for your feedback. We're genuinely sorry for the inconvenience and frustration you've experienced. The issues you described with both our product and customer service are unacceptable, and we are addressing them immediately.

It's clear that we've completely let you down, and there's no excuse for the defective product you received or the lack of response from our team. We understand how disappointing this must be, especially when you're trying to move away from nicotine.

Please email us at contact@trymelody.com with your order details. We will provide a replacement or refund as soon as possible. We value your feedback and are committed to making things right.

Thank you for your understanding and patience. We will resolve this swiftly.

Best regards,
The Melody Team

Thank you for your detailed and thoughtful feedback. We're glad to hear that our product is helping you in your journey to quit nicotine and that you appreciate the variety of flavors and the separation of nicotine addiction from the habit of smoking.

We apologize for the issues you've encountered with the product quality, including the faster-than-expected burnout and the leakage when left in a hot car. Your feedback is invaluable, and we are committed to improving our products based on customer experiences like yours.

Please email us at contact@trymelody.com with your order details so we can further address these concerns. We're dedicated to providing the best possible experience for our customers and are here to assist you in any way we can.

Thank you for your continued support and for choosing Melody as part of your journey to quit smoking.

Best regards,
The Melody Team

Thank you so much for sharing your experience with Melody! We're thrilled to hear that our zero-nicotine vape options were able to meet your needs, especially during such an important time before your surgery. It's fantastic to know that we could provide you with a mint-flavored product that suits your preferences.

We understand the frustration and desperation that can come with trying to find specific products, especially when local options fall short. We're glad that Melody could step in and make the process painless for you, from browsing to payment to prompt shipping.

Congratulations on taking this positive step towards quitting smoking entirely! We're honored to be a part of your journey, and if you ever have any questions or need assistance, please don't hesitate to reach out to us at support@trymelody.com. Ryan and the entire Melody team are here to help however we can. Happy puffing, nicotine-free!

Dear Joy,

We're genuinely sorry to hear about your disappointing experience with our cotton candy flavor. At Melody, we strive to craft a wide range of flavors to meet various preferences, and it's disheartening to learn when one doesn't meet a customer's expectations, especially concerning the taste profile and the physical response you've described.

We understand that everyone's taste is subjective, and what might be delightful for one person can be overwhelming for another. The feedback on the excessive sweetness and chemically taste is concerning, and we assure you that we're taking your input seriously. We are continually refining our flavors based on customer feedback, and your detailed description is incredibly helpful in that process.

Given the discomfort you've experienced and the investment you've made in our product, we'd like to offer a solution to make this right for you. If you're interested, we would be more than happy to send you a mint flavor, or another flavor of your choice, as a replacement at no additional cost to you. Alternatively, we can arrange a refund if that's your preference.

Please contact us at support@trymelody.com so we can assist you further and process your preferred resolution. Your satisfaction is paramount to us, and we appreciate the opportunity to rectify this matter.

Thank you for your honest feedback, and we look forward to making this right for you.

Warm regards,

Ryan
Customer Experience Team, Melody

Hello, and wow, what a journey you've had! 🎉 First off, congratulations on your monumental achievement of overcoming a 5-year nicotine journey. Stories like yours are the very essence of Melody's mission, providing a bridge to a nicotine-free life through a symphony of flavors and experiences.

We're thrilled to hear that our unique blends have been music to your taste buds and that the cool mint's throat hit has hit the right notes! 🍃 Your feedback is a testament to our commitment to not just replicate, but elevate the vaping experience in a healthier, nicotine-free way.

We understand that the path to harmony can sometimes have a few bumps, and we sincerely apologize for the restocking hiccup you experienced. Our team is continually tuning our processes to ensure a smooth, uninterrupted experience, especially when you need us most. Your patience and understanding haven't gone unnoticed, and we're dedicated to making sure the melody plays on, uninterrupted.

Thank you for making us a part of your wellness symphony. Here's to many more years of health, happiness, and flavor-filled adventures with Melody! 🌟💚

Dear Kevin,

I'm truly sorry to hear about the disappointing experience you've had. It's clear that we've fallen short of our commitment to customer satisfaction in your case, and for that, I extend my sincerest apologies. I would be grateful for the opportunity to personally address and resolve any issues you've encountered. Please reach out to me at support@trymelody.com, and I'll ensure that we make things right. Your feedback is crucial for us to improve and prevent such situations in the future.

Warm regards,
Rodney

Hello,

Thank you so much for your review of our zero nicotine disposable that has been helping you quit smoking! In regards to your shipping concern, we ship out orders on M, W, Th, and Sunday evenings! If your believe your order is taking too long to deliver, please reach out to your local USPS store or our customer service at support@trymelody.com. Again, thank you for your review!

-Ryan Mchargue Founder

Dear Steve,

I sincerely apologize for the delays and the frustration you've experienced with your order placed on November 17th. It's clear that we have not met the level of service you deserve, and for that, I am truly sorry. The lack of clear communication and resolution you faced is not acceptable, and I appreciate you bringing these issues to our attention.

Regarding the delay and the out-of-stock flavor, we understand how disappointing this must be. While the situation with the shipping and inventory was challenging, it is our responsibility to handle these matters more efficiently and keep our customers informed and satisfied.

As for the extended shipping time, I understand that waiting over 50 days is far from ideal. We are constantly working to improve our logistics and customer service processes to prevent such occurrences in the future.

Please know that your feedback is being taken seriously and will be used to improve our services. In the meantime, if there's anything we can do to make this right or if you have any further concerns, please reach out directly to me at support@trymelody.com. Your satisfaction is important to us, and we are committed to resolving this issue to your satisfaction.

Sincerely,
Rodney

We are truly sorry for the inconvenience and frustration caused by the delay in processing your order. Paying for rushed 3-day shipping and then only receiving a notification about label creation after 3 days is unacceptable. We understand your frustration and disappointment.

Please email us at contact@trymelody.com with your order details so we can investigate this issue and expedite the process for you. We value your feedback and are committed to improving our shipping procedures to ensure this does not happen again.

Thank you for your understanding and patience.

Best regards,
The Melody Team

We're thrilled to hear that you've been loving our zero nicotine vapes and that they've been instrumental in your journey to quit smoking. Your health and well-being are our top priorities, and it's incredibly rewarding to know that our products have been helpful to you.

We apologize for the inconvenience you experienced with the malfunctioning vape, but we're delighted to hear that our customer service team was able to address the issue promptly and efficiently. Providing exceptional customer service is a cornerstone of our commitment to our customers, and your feedback reinforces the importance of this commitment.

Your replacement vape was sent out the same day to ensure that you can continue to enjoy your vaping experience without any interruptions. If you ever encounter any other issues or have questions in the future, please don't hesitate to reach out to our dedicated customer support team. We're here to assist you and make your experience as seamless as possible.

Thank you for choosing our zero nicotine vapes and for sharing your positive experience with us. We're grateful for your support and trust in our products, and we look forward to being a part of your journey towards a healthier lifestyle.

Warm regards,

Ryan
Customer Support Team at [Your Company]

Dear Bianca ,

I'm truly sorry to hear about your disappointing experience with our 0 nicotine Grape Ice Melody vape, especially as it was your first time trying our product after quitting vaping. It's disheartening to learn that the product did not live up to your expectations and that you encountered an issue with a burnt coil taste.

We understand the frustration of purchasing a product that doesn't perform as it should, particularly when it's the only option available at your local shop. Quality is paramount to us, and we take issues like this very seriously. Duds are rare, but we acknowledge they do happen, and it's important to us that we address these instances promptly and satisfactorily.

I would like to offer you a replacement or a different flavor to try, on us. Your satisfaction is our priority, and we hope to provide a better experience. Please contact us at support@trymelody.com with your order details and let us know how we can make this right for you.

Again, I apologize for the inconvenience and disappointment, and we look forward to the opportunity to regain your trust in our products.

Best regards,
Rodney

Dear Auralie,

What a joy it is to read your enthusiastic feedback! We're sincerely grateful you took the time to share your experience. Learning that the Melody Max Pro has been the zero nicotine solution you've been searching for truly warms our hearts and strengthens our commitment to our mission.

It's inspiring to hear about your progress in quitting and staying off nicotine — congratulations on this remarkable journey towards a healthier you! At Melody, we understand the challenges that come with this transition, which is why we've dedicated ourselves to developing a product that offers the full pleasure of vaping without the nicotine. Knowing that we've played a part in making your journey not just possible, but also enjoyable, is the kind of success we strive for.

We're also thrilled to hear that you've found our product to be a cut above the rest. We take pride in the quality and convenience of the Melody Max Pro compared to traditional juices, carts, and mods, and we're overjoyed it's made such a positive impact in your lifestyle.

Your kind words mean more than you can imagine, and if there's ever anything you need or any feedback you'd like to share, please remember that we're just a message away. Thank you for being a part of the Melody family, and here's to your continued success on this nicotine-free journey!

Best regards,

Ryan
Customer Experience Team, Melody