I was insanely skeptical about finding the right supplier for my grow lights, with scammers on the rise. Very thankfully, I chose Trimleaf. From first initial contact, all of the way up to delivery, they were incredibly fluid with communication & surpassed my expectations. Albert, provided impeccable customer service, assisting me with finding the right price and answering any questions I had, even outside of working hours. That is commitment! I will solely be shopping with Trimleaf, moving forward. It’s a reward feeling knowing a business you support, gives that support right back to you.
Just purchase my new small stainless Harvest Right machine. Transaction was flawless. Everything arrived perfectly. Already did a test run and so far, so good!
This company shipped my tumbler almost immediately after my order which shocked me. I received it within a few days in under a week. This company also had the best price on this tumbler which I liked best of all with the cost of everything rising I have to really shop around for the best prices, this company really impressed me with the best price and the speed in which it was delivered thank you.
Date of experience: August 06, 2024
Reply from Trimleaf
Thank you for your detailed review! We're thrilled our to have exceeded your expectations.
Very satisfied with my lights! They are high quality and look like they will last for many grows. There was a small snag with the delivery (no one home to sign for lights) but Trimleaf was quick to respond to my dilemma. Lights did take a couple of weeks to get here but arrived within the stated 10-14 business day window, so do plan for that. I highly recommend Trimleaf and will utilize them for my future growing needs!
Date of experience: May 10, 2024
Reply from Trimleaf
We are delighted to hear that you are happy with your new lights! I apologize for any inconvenience caused by the delivery process, and want to thank you for your patience & understanding as we resolve that for you!
Your recommendation means the world to us, and we look forward to being your go-to source for all your future growing needs. Happy growing! 🌱
I had several questions and concerns when deciding to purchasing my HR machine. When I emailed Trimleaf they responded very quick and answered my questions. I obviously had many questions late one night (almost midnight) and a rep actually called me and discussed all my questions. He was great!! I placed my order then found one my size for a few hundred dollars cheaper the next day and they price matched. I emailed them again and the offered a price match immediately. The best customer service I’ve had in a long time!
Date of experience: January 22, 2024
Reply from Trimleaf
Thank you for this incredible review! It's wonderful to hear that our team went above and beyond for you. We truly value your business and look forward to continuing to provide you with excellent support.
I emailed Trimleaf with a question about the Harvest Right Freeze Dryer which I had ordered from them. That same day, Albert the manager called and emailed me back to answer all my questions. He was very understanding and answered my questions. He contacted me again later, to be sure I was fully satisfied. I have been telling all my friends and family how easy and helpful the people are at Trimleaf
Date of experience: March 18, 2024
Reply from Trimleaf
Thank you for the wonderful feedback! We're so glad to hear that Albert was able to promptly address your questions and ensure your satisfaction. It's great that you've been spreading the word about your positive experience with us. Please let us know if there is anything else we can assist you with in the future.
The zipper bag to hold my material in the Bubble Magic machine broke open and dumped everything into the ice and water. The machine is fine (I stopped it, drained and cleaned it right away), and Albert from Trimleaf replaced the bag quickly.
Date of experience: February 28, 2024
Reply from Trimleaf
Thank you for the feedback and more importantly, for providing us the opportunity to make things right for you! We appreciate the business and will certainly bring this to the manufacturer to ensure proper QC is followed. Appreciate you, Steve! 🙏
I ordered 4 lights from Trimleaf and they shipped super quick, all was going really well until fedex lost one of them but Albert from Trimleaf was on it, got ahold of fedex and a few days later it showed up. Customer service was great, I will order more supplies from them for sure.
Date of experience: February 19, 2024
Reply from Trimleaf
Thanks for the awesome review! We know shipping issues can be stressful, and I'm glad we could get things sorted. Customer satisfaction is our top priority, and we're always happy to go the extra mile.
First, they had the Spider Farmer lights in stock when the manufacturer was out of stock. Second, they were cheaper than the manufacturer’s website. Third, they arrived within three days all working. Great site
Date of experience: March 20, 2024
Reply from Trimleaf
Thank you for the excellent review. We're glad we were able to provide the product you needed at a competitive price with fast, reliable delivery. Your feedback is much appreciated.
Thanks to this light, I went from Beginner to Novice! Thanks to TrimLeaf for offering the exceptional pricing and quick shipping. This is my 2nd Nextlight. AMAZING results! No comparison to my first Nextlight which is smaller and now used in nursery. Perfect size for tent, and provides more than adequate lighting for 10-12 auto plants. THANK YOU!! Buy it - you won't regret it!
Date of experience: August 10, 2023
Reply from Trimleaf
Thank you so much for your fantastic review! Your support means a lot to us, and we're delighted to know that our products have exceeded your expectations. Here's more bountiful grows ahead! 🌱🌟
First time buyer with Trimleaf. My order, which was a fragile item, arrived safely. I emailed with a couple of questions about the product,and someone reached out, actually calling me in response to my query. Had a nice conversation with this party. Customer service here is very welcoming, and accessible. Would definitely recommend them. And the shipping was quick, shorter than expected!
Date of experience: October 03, 2023
Reply from Trimleaf
Thank you for giving us the opportunity to do business with you! We're delighted to hear that your item arrived safely, and you had a positive experience. We certainly appreciate the vote of confidence. If you ever need assistance again, please don't hesitate to reach out.
Excellent customer service. We ordered the trimmer on a Monday, and it came on Tuesday! We called a couple of times to ask some questions, and to make sure our payment went through. Albert was very helpful. The trimmer works great, and the price was right! Totally worth the investment. I would definitely recommend this company!
Date of experience: February 13, 2024
Reply from Trimleaf
Wow, that's fantastic to hear! We appreciate you trusting us with your order, and I'm ecstatic that you gave our company the opportunity to be part of your journey! Here's to saving time with your new trimmer. -Albert
I've had great purchasing experiences with Trimleaf. I have made five separate purchases from them and have been satisfied each time. There was a shipping glitch once, but as soon as I alerted the company, they were helpful and responsive and the problem was resolved quickly. I am happy with all of the products I've purchased and have gotten incredible values.
Date of experience: September 26, 2023
Reply from Trimleaf
Thank you for your trust in our company, Doug!! We greatly appreciate your continued support and understanding regarding the shipping glitch. Our team is always here to assist, ensuring your satisfaction remains a top priority. Thank you for choosing us for your purchases and for sharing your positive feedback.
I'm so upset! I got an order confirmation after my purchase of a harvest right freeze dryer but when it comes to review my order and tracking my package, it's an absolute 0 star review given! I ordered my item on November 30th, it's now December 10th and I have no idea where my package is. I paid so much money for this and have been saving for a while now and no package in sight! You'd think with the amount of astronomical $$$ you pay for any of the products trim leaf offers, they would actually have a better tracking system but NOPE!!! Oh, and to write a review I have to submit a selfie with a government issued ID??? Go eff yourself! I submitted my credit card and paid, for which I have already submitted an ID with my bank, I am real human!!!
Date of experience: November 29, 2023
Reply from Trimleaf
Hi Audrey,
Thank you for taking the time to share your thoughts with us. We genuinely value your feedback, even if it's not the kind of review we were hoping for. We understand your frustration and would like to address your concerns.
Firstly, we apologize for any confusion regarding the tracking of your order. When you placed your order on November 30th, the product page indicated a lead time of 2 to 3 weeks before shipping. As of today, it has only been 10 days or, more specifically, 7 business days since your order was placed, which means you are still well within the expected lead time for the product. Rest assured that we are working diligently to fulfill your order within the specified timeframe.
Secondly, we understand your frustration with the verification process on TrustPilot. It's important to note that TrustPilot is an independent platform, and we don't have control over their review verification procedures. They require additional verification steps, such as a selfie with a government-issued ID, to prevent fake or spam reviews.
Lastly, we made an attempt to reach out to you via phone as soon as we noticed your review, but unfortunately, we were unable to connect via phone. We did send you an email as well just in case. We are eager to resolve any questions or concerns you have about your order. Please feel free to call us at 619-535-1934, or you can reach out directly to our manager, Albert, at albert@trimleaf.com. We are here to assist you and address any questions or issues you may have regarding your order.
Your satisfaction is important to us, and we appreciate your patience and understanding as we work to provide you with the best service possible.
I purchased a rosin press off the site and after a little over a week of no news I was getting a little worried so I sent them an email asking what was up and not only did they let me know the day my product was to be shipped, but also they gave me a $20 gift card for the inconvenience! Now that's what I call quality service!
Date of experience: November 17, 2023
Reply from Trimleaf
Thank you for sharing your experience! We apologize for any delay and appreciate your patience. Your satisfaction is important to us, and we're here to assist you further if needed. Enjoy your rosin press!
It was actually a great TRIMLEAF review that motivated me to call and buy my new 5 tray HarvestRight medium freeze dryer through them. Just finished batch 10 and I have to say, so far there have been no issues. Everything is turning out and working great. TRIMLEAF was a great help in keeping me from informed on the progress of my order, continuous updates on shipping and I asked a ton of questions and the TRIMLEAF Rep was more than helpful and extremely patient with me. Many thanks to Albert. He has been very helpful. Richard.
Date of experience: September 06, 2023
Reply from Trimleaf
Wow, thank you for the wonderful feedback, Richard! You've been an absolute delight to assist throughout the process, and we're here to ensure you feel confident with your investment. It's great to know that everything is running smoothly, and if you ever have more questions or need assistance in the future, please don't hesitate to reach out. Happy freeze-drying! - Albert
You folks are one of the best companies that I have ever dealt with. The customer service is fantastic! The products are amazing!
Date of experience: June 28, 2024
Reply from Trimleaf
Thank you so much for the incredible compliment! It means the world to hear that our customer service rank among the best you've experienced. Thank you for your support and for taking the time to share your feedback. It's truly appreciated!
