THIScar Reviews

105  Excellent
TrustScore 4.5 out of 5

4.6

In the Car Dealer category

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Reviews4.6

105 total


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Rated 5 out of 5 stars

100% satisfied

100% satisfied with this group of people. Samantha, Braden, Isaac and a few others that were involved made this experience so relaxed and less stressful. I almost walked away from the vehicle but this team pulled together and found ways to make this deal work. I'm always skeptical about dealerships but this is not your average dealership. I'm a very happy customer and looking forward to making memories with my family in THIScar.

Date of experience: September 03, 2024

Reply from THIScar

You are the reason we all come to work every day and we never lose sight of that. Thank you so much!

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Rated 5 out of 5 stars

The best kept secret in car buying/selling

I have never experienced a faster, easier, more transparent, friendlier car-selling experience.

The Thiscar online team communicated very quickly after my inquiry, they accepted a same-day meeting, had impressive offices, were very knowledgable and kind, took little time appraising, were very fair with their offer, and moved quickly to closing (despite power being out due to storms).

We left satisfied, with a check and cashed it the next day, with zero hassle. Bryan Parks and his team were impressive. I highly recommend this company.

Date of experience: August 28, 2024

Reply from THIScar

Juan ... you are our new favorite! lol
Thank you for sharing your experience. As consumers, we all rely on reviews from people just like you. Thank you so much!


Rated 5 out of 5 stars

Fair Deal

Fair transaction. Very efficient process, good friendly people. My best car sale experience in Houston area in past 15 years.

Date of experience: August 28, 2024

Reply from THIScar

Best car experience in 15 years!!?? We love it!! THANK YOU SO MUCH!!


Rated 5 out of 5 stars

Very easy process which made selling my…

Very easy process which made selling my car quick and painless. I would recommend checking out THISCAR for selling or buying your next car!!

Date of experience: August 28, 2024

Reply from THIScar

Thank you, Raymond! We love buying cars and we appreciate your business!


Rated 5 out of 5 stars

Amazing!

Amazing!! Super nice, very professional and fast. Out of all the places I was looking at to buy my vehicle. This car was the highest price given, and I chose them. I totally made the right decision..

Date of experience: August 29, 2024

Reply from THIScar

Thank you for the nice review and thank you for selling us your car!!

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Rated 5 out of 5 stars

Fantastic customer support

Fantastic customer support throughout the process. They offered me top dollar for my car, and I received a tax credit which helped me save money.

Date of experience: August 24, 2024

Reply from THIScar

Thank you for the nice review, John! And thank yo for selling us that awesome van!


Rated 5 out of 5 stars

I had a very smooth process of selling…

I had a very smooth process of selling my vehicle. They treated me fairly, honestly, and very professionally. I will bring my business to them in the future.

Date of experience: August 29, 2024

Reply from THIScar

I love all of these reviews commenting on how easy it is to sell us your car ... you guys rock!

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Rated 1 out of 5 stars

Wish I could put less than one star

If I could put less than one star, I would. This car could be run by AI. There’s absolutely no honorable business practices, and the CEO just sits back and lets his money machine collect his income. They could care less about individual customers, they just want their locked in commission with each sale they sucker you into. Their customer team, is just a bunch of glorified data, entry clerks, and have no power to change anything. AI is probably more human than they are. Issac needs to be replaced and investigated. There are suspicious activities going on at that place. I ran away from there.

Date of experience: July 15, 2024

Reply from THIScar

**NOT A VERIFIED REVIEW**

Hi Ty. It appears as if we've done something to upset you (although it isn't very clear what that something was). Since your review/identity is unverified, we tried to look you up in our system, but can find no record of contact with you at all. We would love the opportunity to connect to see what really happened and what we can do better. Now, regarding your review of THIScar ... You are correct ... we are not run by AI, we are just a bunch of customer service obsessed real people that have real jobs that take great care of our clients all over the globe. You can tell by our reviews that we care very much about our clients, the process and making sure everyone has a great experience. We are sorry it didn't work out the way you wanted and we wish you well with your vehicle shopping experience.


Rated 5 out of 5 stars

What a GREAT group of people to work…

What a GREAT group of people to work with! The entire process of selling my car to THIScar was easy, transparent and highly professional. I was truly amazed at how easy it was (and I have high expectations).
Every part of the process was seamless, each step happened as described and on time, no surprises at all. They answered all my questions and were easy to reach and extremely responsive, the team exceeded my expectations.
I was so impressed I shared my experience with family and friends.
I highly recommend Thiscar, they are very impressive.

Date of experience: July 18, 2024

Reply from THIScar

You are so kind! Thank you for the wonderful review! We really do try to do it right and take care of people all along the way. Thank you for noticing and thank you for the business!

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Rated 5 out of 5 stars

Thank You This Car!!!

I was very skeptical with my first internet auto purchase, but these guys came through with flying colors. They works their butts off. For never setting foot in a dealership, this was the most human experience that I’ve had with car sales. If you’re tired of dealing with those stereotypical salespeople, then this is the answer. Thank you This Car crew for all your help!

Date of experience: June 22, 2024


Rated 5 out of 5 stars

We had a great experience with ThisCar

We had a great experience with ThisCar! Would recommend them to friends and family.

Date of experience: August 28, 2024

Reply from THIScar

Thank you! Referrals are actually our number one source of new customers! WE ALWAYS LOVE REFERRALS!!


Rated 1 out of 5 stars

My brother's experience was not good

My brother's experience was not good. Bad communication. It's a bad quality car. It is not good at all. The staff is very unprofessional.

Date of experience: August 19, 2024

Reply from THIScar

**NOT A VERIFIED REVIEW**

Hi Jayden. Please have your brother call us directly. We are happy to help. I do not see a Johnson in the system recently, and your identity is unverified here as this is not a verified review, so I do not know who to reach out to in order to help. We stand behind our vehicles and we do what we say we will do so please have him call 800-844-7227 and ask for Mike. I hope to hear from him soon.

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Rated 4 out of 5 stars

A Satisfied Customer

I was very pleased with the offer and the timeliness of the process. My only complaint is about the communication. I received no notification of the pickup schedule of my car until the driver appeared at my home. Also no communication about the payment process, which was supposed to be a wire transfer, but turned out to be a paper check. In the end, all went as promised and I am satisfied.

Date of experience: July 18, 2024

Reply from THIScar

Hi Elise. Thank you for the feedback. We are glad it all worked out and we appreciate your business!


Rated 5 out of 5 stars

Mayra Sam and echo amazing employees

Mayra was an absolute blast to work with, her upbeat character and amazing customer service was off the charts. She did everything she could to get a car at the price that fit my budget. Very well mannered and funny echo and Sam also helped me feel comfortable and up to date on the entire process walking me through the steps, When I buy another car I’m for sure buying it here.

Date of experience: May 23, 2024

Reply from THIScar

I couldn't agree more! They're GREAT! And so are you, Zach! Thank you for the great review!