34,209 total
My salesman, Mr. Luis Fernandez, was simply excellent. He was informative without ever being pushy. The purchase process was efficient. I needed to change the delivery date and that went quickly and smoothly.
Date of experience: September 10, 2024
Sam Boutros was a huge help with the buying process of our new sectional. He was very personable and made the experience enjoyable. When I need to buy more furniture, I will be going to Sam for all future sales. Great employee!
Date of experience: September 10, 2024
Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaughter fell in love with plus a pretty vase for me. Most fun furniture shopping we’ve had (4 generations together).
Date of experience: September 07, 2024
I ordered my expensive dining room set to be delivered today, I was promised delivery today but they forgot to wrap them. So delivery is scheduled for tomorrow Thursday. I’m not happy!
Date of experience: September 09, 2024
Reply from The RoomPlace
Good afternoon, we do truly apologize to hear of the feedback regarding our delivery of your order. Certainly not up to our standards, and genuinely apologize. We appreciate your feedback as we are always evolving our services to our customers and re-training every chance we get. Respectfully Customer Care
We are a younger looking couple and were treated as serious customers. I appreciate the attentiveness aswell as the pleasant energy by both the store manager and show room lady who helped us.
Date of experience: September 10, 2024
Ralph Lauren was the name of the guy who helped me and he was super friendly and always helped me with everything. He was helpful in order to buy my furniture but the supervisor who helped Lauren place the order was not friendly and always seemed annoyed to help. Even the next day when I came back.
I would buy again if Ralph Lauren helped me, but not if their supervisor was in charge. I don't remember his name.
I also remember that the last time I went to order a missing part of my sofa, two guys sitting at the entrance tried to help me but they looked at each other with little enthusiasm. There was no enthusiasm to help people, just sitting in the armchairs and looking at their phones. In the end, they told another girl to help me when they weren't doing anything.
Date of experience: August 10, 2024
Reply from The RoomPlace
Good evening, We are deeply sorry to hear of your experience within one of our stores. Truly not up to our standards or practices. We appreciate the feedback as we are always re-training and evolving our services everyday. Respectfully Customer care
Service was good price was great delivery was prompt got a message that they were late but I got it in the time frame
Date of experience: September 13, 2024
The dimensions were COMPLETELY off from what they are listed ok your site! This is truly a disappointing experience. I would not recommend. Buyer beware
Date of experience: September 12, 2024
Reply from The RoomPlace
Good afternoon, We are deeply sorry to hear of the website issues, we truly appreciate your feedback, so we may review and correct the website. Respectfully Customer care.
Was given a discount and special financing. The sales person Kasia was very helpful and knowledgeable.
Date of experience: September 11, 2024
Service was great. She knew exactly what I was looking for. She showed plethora of examples before I made my final decision.
Date of experience: September 03, 2024
The store had various products available for tryout. Was met at the door by a representative willing to show me around. The representative explained the product as well as the different pricing for each product.
Date of experience: September 06, 2024
We have had the absolute worst experience with your call center. We bought 4 dining chairs and 1 is defective. I followed the instructions to contact your co. I received a call back that my chairs have been discontinued so I cannot get another chair . It has been extremely difficult to get through to anyone without waiting 20 minutes. I have been offered 75 dollars if I want to keep the defective chair!! I don't want any of them now!!! I Do not want a wobbly chair!! I'm actually insulted that you only offered 75 dollars why wouldn't I be refunded all of the cost of the chair!!!! I am now waiting for a manager to contact me. Hopefully, my return will be flawless.
Thank you,
Joan Anderson
Date of experience: July 15, 2024
Reply from The RoomPlace
Good afternoon, We deeply apologize for the experience you have had with your purchase.Truly not up to our standards, and we appreciate the feedback. We are always training, and evolving our services everyday to our customers. A member of our team will reach out direct. Respectfully Customer care.
WE WEREN'T PRESSURED OR BEING FOLLOWED. WHEN WE FOUND WHAT WE WANTED. WE CALLED HIM, ASKED QUESTION THAT CONCERNED US. HE WAS VERY ATUNED TO OUR NEEDS AND WANTS.
Date of experience: September 09, 2024
Had great customer service from both sales woman. I liked the furniture so much better here. Great variety!
Date of experience: September 11, 2024
Jorge was really helpful in helping my wife and I decide what couch we wanted to purchase. He measured everything and let us put the pieces of the couch how we envisioned it being in our house. With doing that, it made our decision so much easier and everything went smoothly with checking out. I would definitely recommend to family and friends. Can’t wait to have the couch delivered and set up in our house!
Date of experience: September 01, 2024
My Salesman (will call him Mr. Suspenders was patient and very helpful. From start to finish he went beyond.
Date of experience: September 10, 2024
The service I received from in the store to the delivery of my product was excellent!
Date of experience: September 12, 2024
In the Rockford store we were helped by Sales Manager Abdullah. He listened to what we wanted, was attentive, kind, helpful, with no high pressure, and informative. He put together a good deal for us, and we were very pleased with our experience.
Date of experience: August 31, 2024
The sales consultant listened to my needs, asked pertinent questions, and made great recommendations for consideration. His knowledge of the product lines was very impressive and helpful!
Date of experience: September 10, 2024
Danielle and Ghani, made my experience a good one. They were really knowledgeable on the merchandise, I purchased and gave me good advice on my items I purchase. They made sure I received the discounts that was due towards my purchase. I was very satisfied with everything because, of their advice I received from Danielle and Ghani.
Date of experience: August 20, 2024
