2.2
27 total
Seriously, just read the other reviews. Bike is smaller than described, arrived with badly damaged paint and they only offered some touch up paint, and overall parts are cheaper than what they are supposed to be. Feels like a classic bait and switch.
Even the cheap Rad bikes would have been a better purchase.
Date of experience: September 10, 2024
Over promised and under delivered! Parts that were marketed on their website were switched out during production without notice for cheaper less quality products. They also failed to mention that this bike would not perform well on hills.
Additionally, there is no customer service to mention and when you express your dissatisfaction they don’t respond and block you from their FB Teleport VIP page.
There were no assembly instructions with the product and poorly produced video.
Initially offered a 10 Day Return Policy but they are not honoring that now. Wonder why?
DO NOT BUY THIS BIKE!
Date of experience: September 01, 2024
Reply from Teleportride
Dear Tim,
Thank you for sharing your feedback. We value all customer experiences and would like to address the concerns you’ve mentioned.
Bike Performance on Hills: Our bikes are engineered to perform well on hills, and we’ve received positive feedback from many customers on this aspect. If you are facing issues with the bike’s performance on hills, we’d be happy to provide tips or adjustments to help enhance your riding experience. Please don’t hesitate to reach out to us.
Parts and Quality: The bike you received was delivered as ordered and is equipped with the components we advertised at the time of your purchase. We ensure our bikes meet high standards of quality, and we take customer concerns about parts seriously. If there’s any issue you believe was missed, we are more than happy to investigate further.
Customer Service: We’ve been consistently responsive, and our records show that we’ve sent you over 10 updates regarding your order via email. We encourage you to check your inbox or spam folder for these communications, and please feel free to reach out to us if you need any further assistance. We are here to help.
Assembly Instructions: We provide multiple videos showing how to assemble the bike, along with detailed manuals. These resources are designed to make the assembly process smooth and straightforward. If you need additional help, please contact us at team@teleportride.com, and we’ll be happy to guide you through the process or resend the materials.
Return Policy: Your order falls outside our return policy, which was clearly stated on our website at the time of purchase. We understand that this may be disappointing, but we are committed to resolving any issues you might be experiencing with your bike.
We appreciate your feedback and are here to ensure you are fully satisfied with your purchase. Please reach out to us directly at team@teleportride.com, and we’ll do our best to assist you further.
The product that was promised was NOT the product that was delivered. Few of the specs which made the bike so attractive in the first place were actually included. Regardless of the reasons or excuses, the company clearly did NOT deliver what they promised. The misinformation and false statements continued right up until delivery, so they clearly knew what they were doing.
As excited as I was to get this bike, and as much as I wanted to LOVE it, this has been a major disappointment. Buyer beware!
Date of experience: September 14, 2024
The company promised a custom built bike with a number of features and they delivered a very sub-par product. They advertised a 750W motor with a 28mph top speed. The maximum speed on maximum assist is just over 20MPH. The first 2 levels of assist provide almost no assist. They promised 2 frame sizes but only delivered one size. More problematic they offered a 10 day return policy which they then rescinded and took off their website. Negative reviews on their Facebook page are deleted and unhappy customers blocked from the page. Belt drive is not as advertised. Lights listed at $100 are worth about $20. Leather seat and grips promised, cheap plastic versions delivered. They promised a Panasonic battery and delivered no name battery. My bike happened to fit ( I am 6" tall) but many buyers are too small for the bike and are now stuck with a bike they cannot use. Buy a bike from an established brand.
Date of experience: August 27, 2024
Reply from Teleportride
Dear Gustavo,
Thank you for sharing your feedback. We take customer concerns seriously and would like to address the issues you’ve raised in detail.
Motor and Speed: The bike is equipped with a 750W motor, and it is designed to reach a top speed of 28mph in pedal assist mode. If you are not achieving this speed, it may be due to settings or external factors. Please refer to the manual for detailed instructions on optimizing the motor’s performance, or contact us at team@teleportride.com for assistance.
Levels of Assist: The bike is designed with multiple levels of pedal assist to cater to different riding conditions. If you feel the lower levels are not providing enough support, we’d be happy to help you fine-tune the settings for better performance.
Frame Sizes: We acknowledge that the difference between the two frame sizes is subtle, and we are working on making this distinction more significant in future models. However, we did deliver the frame size you ordered.
Return Policy: We understand the frustration surrounding our return policy. While adjustments were made, all terms were clearly stated on our website at the time of purchase. Your order unfortunately fell outside the return window, but if there are specific issues with your bike, we’d like to help resolve them.
Facebook Page: We aim to maintain a constructive environment on our social media platforms, and we encourage feedback from all customers. Any removal of posts or blocking of users is done in rare circumstances to maintain community standards. Please reach out to us directly, and we’d be happy to address your concerns.
Belt Drive and Components: The belt drive on your bike meets the advertised specifications, and we stand by the quality of our components. The leather seat and grips provided are high-quality materials, but we understand comfort is subjective. Per our records, we asked you to purchase a new saddle and grips, and we issued you a refund for that cost as a gesture of goodwill, even though it was outside of our policy. Could you confirm if you have received the refund yet?
Battery: The battery on your bike does use Panasonic cells, as advertised. We can assure you that we only use reliable, high-quality batteries for all our bikes.
Lights: The lights on your bike are integrated and controlled via the display, as advertised. This information is detailed in the manual, and if you have misplaced it, we’d be happy to send you another copy to assist you with the setup.
We want to ensure your satisfaction and are committed to addressing any remaining issues. Please reach out to us at team@teleportride.com, and we’ll do our best to assist you further.
I recently received my bike, and I couldn’t be happier with my purchase! It was definitely worth the wait. From the moment I unboxed it, I could tell the build quality was top-notch. The packaging was excellent. The sleek design is even more stunning in person, and the hidden battery makes it look so streamlined.
But the real magic is in the ride. The self-charging feature is an absolute game-changer—I never have to worry about running out of battery even on long trips. It’s smooth, fast, and handles incredibly well in the city and on gravel trails. It really extends the range and I’ve travelled 100 miles on one ride so far with a single charge in pedal assist mode.
The acceleration is so satisfying, and the range is more than enough for my daily commute and weekend rides.
My bike was a size 1 and it fits me perfectly at 5’7. The saddle is really comfortable and great for longer rides.
I love the belt drive setup. First time I try a bike with this instead of chain drive and it feels super smooth, almost like riding on clouds.
Customer support was also fantastic, keeping me updated throughout the delivery process with long detailed updates and videos from the factory. I’ve been recommending this bike to everyone I know. Worth every penny!
You’ve got a customer for life!
Date of experience: September 14, 2024
Reply from Teleportride
Dear John,
We are thrilled that you are enjoying your bike. That you for your detailed review.
This company took 11 months to deliver a bike that did not meet any of the advertised specifications. I attempted to cancel my order 6 months before delivery and was denied, and then again right after delivery and they wouldn’t honor their 10 Day Return Policy. Stay away from this company!
Date of experience: September 05, 2024
Reply from Teleportride
Dear Jacob,
Thank you for sharing your feedback. We understand your frustration and would like to address your concerns in detail.
Delivery Time: We acknowledge the delay in delivering your bike and sincerely apologize for the inconvenience. To make up for the delay, we sent you accessories free of charge as a courtesy. We appreciate your patience and are continually working to improve our delivery times.
Order Cancellation: While we understand you wanted to cancel your order, we were unable to accommodate your request as your bike was already in production at the time. We always strive to be clear about our cancellation policy, and we regret any confusion surrounding this process.
Bike Specifications: The bike you received meets all the specifications advertised at the time of your purchase. We stand by the quality of our products and are happy to address any specific concerns you may have regarding the bike’s features.
Return Policy: Your return request was outside the 10-day window outlined in our return policy. We are committed to transparency regarding our policies, but if there’s anything more we can do to assist you, please don’t hesitate to contact us at team@teleportride.com.
We genuinely value your feedback and are here to help resolve any remaining issues. Please reach out to us directly so we can ensure you’re fully satisfied with your purchase.
When I placed my order (i.e. gave them almost $2000) with Teleport in October of 2023 they had a 10 day return policy in effect. By the time I received the bike in September of 2024 they had changed their policy to NO RETURNS. I received the bike on September 6, asked for a refund on September 13th and was turned down and I am writing this on September 15th. I have asked and I am asking for a refund within the 10 day refund period that was in effect at time of purchase. They failed to honor return policy as written at time of purchase. Promised bike in February delivered in September. Promised name brand parts such as gates carbon belt and Italian leather seat, delivered generic belt and vinyl covered seat. Sent bikes with kilometers for units to US and sent bikes with miles for units to Canada and did not offer a replacement or exchange of this part to me. No spare parts availability. Customer service is non existent and consists of canned emails. Do not buy from this company.
Date of experience: September 05, 2024
Reply from Teleportride
Dear Bob,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and appreciate the opportunity to address your concerns.
Return Policy: While we understand your disappointment, your refund request was unfortunately submitted outside of our return policy window. We strive to ensure that our return policy is clear and fair to all customers, but we would be happy to discuss this further with you if you have any questions or concerns.
Delivery Delays: We apologize for the delay in the delivery of your bike. While we did encounter some unforeseen production and shipping challenges earlier this year, we understand how frustrating the wait must have been. We are actively working to streamline our processes and prevent such delays in the future.
Parts Quality: We would like to clarify that the bike you received does include brand-name components, such as hydraulic Tektro disc brakes, which are known for their reliability and performance. We ensure that all parts meet our high standards and quality controls, and we apologize if there was any confusion regarding this aspect of your purchase.
Incorrect Units on Bikes: We recognize the mistake regarding the unit settings on your bike and are taking steps to ensure the correct units are set for all shipments moving forward.
Spare Parts Availability: We do have spare parts available for your bike, and we encourage you to contact our customer support team at team@teleportride.com to place an order. Our team is very responsive and has been regularly sending you updates. We are committed to ensuring that you have everything you need to maintain your bike in peak condition.
Customer Service: We apologize if our responses did not meet your expectations. Our team strives to provide timely and personalized support, and we are always available to assist you further. We encourage you to reach out directly to our support team so we can address any outstanding issues promptly.
We value your business and are committed to addressing your concerns. Please don’t hesitate to contact us directly at team@teleportride.com, and we’ll do everything we can to assist you.
My husband has purchased this bike more than a year ago., we are getting only emails stating it’s getting shipped.. in this day and age nothing should be this complicated.. I ordered a custom car from overseas and it took a shorter amount of time..
Date of experience: September 13, 2024
Reply from Teleportride
Dear Rose,
Thank you for taking the time to share your feedback. We sincerely apologize for the significant delay in delivering your husband’s bike and fully understand your frustration.
Due to unexpected production delays, shipping challenges, and global container shortages, our delivery timelines have unfortunately been impacted. While these issues were beyond our control, we agree that this situation is far from ideal, and we’re doing everything we can to improve and expedite the process moving forward.
As a gesture of appreciation for your patience, we are including multiple accessories with your order free of charge. We hope this helps to make up for the inconvenience caused by the delay.
We understand that receiving only email updates may not fully address your concerns, and we are committed to providing a more specific update on your shipment. Please reach out to us at team@teleportride.com with your order details, and we will prioritize your case to ensure you get a more accurate status on the delivery.
We deeply appreciate your patience and understanding, and we are committed to ensuring that your experience with us ends on a positive note.
Bike received does not match what was advertised. Not class 3, not 28 mph, not Italian leather grips or seat, not gates belt, not integrated lights. Company is bait and switch.
Date of experience: August 15, 2024
Reply from Teleportride
Dear Shane,
Thank you for your feedback. We are sorry to hear that you are not fully satisfied with your bike and would like to address the concerns you raised.
Speed & Class Rating: The bike you received is a Class 3 bike and does reach 28 mph as advertised, but this speed is achievable through pedal assist, as detailed in the manual provided. We understand this may have caused confusion, and we encourage you to review the manual for more information on how to get the most out of your bike’s performance. If you need further clarification, our customer support team is happy to assist.
Integrated Lights: The lights on your bike are indeed integrated and are controlled through the display screen, as explained in the manual. If you are having difficulty accessing this feature, our support team can guide you through the process.
Belt Drive: All our bikes are equipped with the Gates belt drive system, as described. We apologize if there was any misunderstanding regarding this feature, and we can assure you that you received the correct components.
Italian Leather Grips & Seat: The seat provided is as advertised, but if you are unhappy with its comfort or design, we would be glad to help you find a replacement seat as a courtesy. We want you to have the best riding experience possible.
We take great pride in the quality and accuracy of our products, and we are concerned that your review is based on misunderstandings regarding the bike’s features. We would love to assist you further to ensure you are fully satisfied with your purchase. Please feel free to reach out to us at team@teleportride.com, and we’ll do our best to address any remaining concerns.
I just got my Teleport Ride bike, and WOW, I couldn’t be more impressed. First of all, the bike looks exactly like it does on the website—actually, scratch that, it looks even BETTER in person! The sleek design, the hidden battery, everything about it screams quality. I was nervous ordering such a big item online, but honestly, the bike was exactly as advertised, and I’m beyond happy with my decision.
Riding it has been an absolute blast. I've put over 500 miles on it so far and love it. The bike has been super reliable and fun to ride. The self-charging feature is no joke—I've been riding around my city for hours without worrying about the battery running low. Plus, it's surprisingly fast! I expected a good ride, but this is next-level. I commute to work on it now, and it makes my trip so much smoother and more fun. No more dealing with traffic or finding parking.
The bike is super easy to use, and it feels solid and safe, which was really important for me.
Assembly was straightforward, and the customer service was great throughout the process—kept me updated on shipping and delivery, and it arrived right on schedule. I received long email updates with factory images from Gus, which I really appreciated.
The parts are super high quality. Mine has hydraulic disc brakes from Tektro. The parts and the built quality are both top-notch. I can tell based on the components they used that they spared no expense building this bike.
I weighed my bike and it weight just 34 lbs. This is the lightest ebike I've owned and the difference is significant. The 750W motor in the rear hub feels very powerful in hills especially with the lightweight frame. Acceleration is super fast.
Overall, this bike has exceeded my expectations in every possible way. If you’re thinking about getting one, do it! You won’t regret it. I can’t stop telling my friends about it.
10/10, would recommend!
Date of experience: September 03, 2024
Reply from Teleportride
Dear Thomas,
Thank you for your feedback and we are excited that you love your bike. Please contact us if you have any questions.
I would steer clear of Teleport. They changed their return policy from 10 days to no refunds allowed last minute. What was promised was never delivered after waiting almost a year for it (11mo).
Package came completely mangled, rear rack was bent and there is damage on the frame in multiple spots.
Battery was supposed to be Panasonic, which it's NOT.
Fast charger was supposed to be included, and this is NOT a fast charger (2.8V)
Drive was supposed to be 750W, which is completely FALSE. This is 250W.
Premium Italian Leather for the upgraded seats, which is FALSE. This is faux/hybrid and not real leather.
Premium Italian leather for the handlebar grips, again FALSE. Faux/hybrid as well.
Gates Premium Drive Belt was supposed to be included, again FALSE. This is a cheap Dayco drive belt.
Integrated lights I paid extra for. Again, this is FALSE as they are completely unattached and had to be installed and don't even fit well.
"Puncture Proof" tires were supposed to be included, again this is absolutely FALSE. They are not puncture proof.
It was mentioned this was supposed to be waterproof, and the IP rating it came with is not rated for full waterproof at all.
Date of experience: September 06, 2024
Reply from Teleportride
Dear Peter,
Thank you for taking the time to share your feedback. We understand your concerns and would like to address them in detail.
Return Policy: Your order falls outside of our return policy as stated on our website. We strive to maintain transparency with all customers regarding our policies, and we apologize if there was any confusion during your purchase process.
Delivery Condition: We ensure that all bikes are properly packaged before shipment. The damage you mentioned is the result of mishandling by UPS during delivery. We recommend contacting us at team@teleportride.com so we can assist you in filing a claim with UPS and help resolve this issue.
Battery: The battery you received does use Panasonic cells, as advertised. We stand by the quality and performance of the components we use in our bikes.
Charger: The fast charger was included with your purchase, and we’d be happy to help you verify its functionality if needed. Please reach out to us for further assistance.
Motor: Your bike is equipped with the 750W motor as promised. If you’re experiencing performance issues or have concerns, we’re more than happy to provide further clarification or assistance.
Italian Leather Grips and Seat: We understand your concerns regarding the seat and handlebar grips. While they meet the advertised specifications, we know that comfort and feel are personal preferences. Please contact us, and we’ll help you find a replacement seat as a courtesy.
Drive Belt: The bike is equipped with the Gates belt, as advertised. We aim to provide the highest quality components, and we’re happy to address any concerns you have about the performance of your belt.
Integrated Lights: The lights on your bike are integrated and controlled via the display. Please refer to the manual for detailed instructions, or feel free to contact us if you need further assistance with this feature.
Puncture-Proof Tires: The tires are puncture-proof, meaning they are designed to resist punctures and travel a short distance after a puncture. However, no tire on the market is fully immune to punctures. We apologize for any confusion around this feature and are available to assist with any tire issues you might experience.
Waterproofing: Our bikes have a high IP rating for water resistance but are not designed for full submersion. They are built to handle typical riding conditions, and we encourage you to consult the manual for more detailed information.
We sincerely apologize if your experience did not meet your expectations, and we are committed to resolving these concerns. Please reach out to us directly at team@teleportride.com, and we’ll do everything we can to ensure a satisfactory resolution.
Great bike for the money. As a start up they took longer than initially expected but well worth waiting for
Date of experience: September 02, 2024
Reply from Teleportride
Dear Jacob,
Thank you for your review. We are glad to see that you are happy with your purchase.
Ordered the bike in green with bullhorn bars. I was a bit skeptical at first, as this is a startup and it was their first batch, but the offer was too good to resist. The bike finally arrived this August, and it was definitely worth the wait. The bike has exceeded my expectations in every way, and I’m very happy with it.
Pros:
Super attractive design. It’s a real stunner! I’ve never seen an e-bike this attractive.
Cool tech. The regenerative braking is a fantastic feature that my other bikes don’t have. It charges a portion of the battery as I ride, just like the tech in my Tesla.
Lightweight. At just 34 lbs, I love how light this bike is. My other e-bikes weigh at least 25 lbs more, so this was a big selling point for me and what caught my attention.
Very powerful motor. I rode the bike in a very hilly area, and the bike handles hills like a champ. Acceleration feels fast—probably due to the lightweight design, which makes the bike feel even more powerful.
Quality components. The brakes and frame are top-notch. The bike just oozes quality.
Great value. I got a ‘VIP’ deal from them, so I paid just over 2k with shipping. For the specs and components, this is a steal.
Great size: I’m 5’6 and ordered size 1 which fits me perfectly.
Belt drive. This is my first e-bike with a belt drive instead of a chain drive, and I love it. The ride is much smoother, and no grease!
Cool color. I love that they offer vibrant colors and not only ‘boring’ colors —my green bike is definitely an eye-catcher.
Easy installation. I've installed other ebikes before and this was the easiest to install. Took me just 15 min.
Great support. They kept me updated with regular emails during production, and I appreciate their transparency. They always responded to my emails promptly.
Cons:
Long wait. I had to wait until the end of summer to receive mine, which they mentioned was due to supply chain disruptions. They send me a lock and lights for free due to this.
Overall, super happy with my green bike (I call it the Green Lantern), and I would definitely buy from them again. I don’t use my other bikes now that I have this in my lineup. It was everything they promised and more. I’m waiting for them to open Batch 2 so I can order a yellow one this time. Thanks Teleport!
Date of experience: August 21, 2024
Reply from Teleportride
Dear Amanda,
Thank you for your review and we are thrilled that you love your bike. We will be in touch with you when we release Batch 2.
It is an E-Bike. A large number of the other items promised are not true.
I ordered 2 bikes one of each size offered. I received two bikes, the same size. Through many of the groups on Facebook. I've since found out that there was only ever one size.
Advertising claimed a Panasonic battery. The batteries are not Panasonic.
Advertising claimed a Gates belt. It is not a Gates belt.
Advertising claimed 750 W motor. As best as we can figure it's somewhere between 250 W and 450 W. But definitely not 750.
I paid extra for a fast charger with one of the bikes and a regular charger with the other. I got two regular chargers. There's no such thing as a fast charger available according to all others on our Facebook pages.
If we were promised a 10-day return policy. They canceled the policy after everybody purchased.
It was supposed to be Italian leather seats and hand grips. Both are very cheap. Low quality plastic.
We were supposed to be able to change it from miles to kilometers on the display. I'm in Canada and unfortunately it's only in miles and not able to change.
Other claims from their advertising
"Top of the Line Components."
"The Best Electric Bike Ever Made."
"Proudly Canadian! "
I don't believe any of the last three claims are correct either. Although they are listed in Edmonton, it's a shared office. And there's no sign of anyone anywhere that is in Canada.
Very disappointed. It's not safe for my wife to ride hers as it's the same size as mine. So the purpose of the bikes for both of us to have to ride together hasn't worked out and Teleport is not responding to any of this.
Don't buy one of these. It's a cheap Chinese made bike that you can look up on Alibaba. Spend your money elsewhere.
Date of experience: September 13, 2024
Reply from Teleportride
Dear John,
Thank you for sharing your feedback. We take all customer concerns seriously and want to clarify some of the points you’ve raised.
Bike Sizes: We do offer two different sizes for our bikes, although the difference between them is subtle. We understand that this may not have met your expectations, and we are already working on plans to make this distinction more significant in future models. If you'd like, we can discuss options to help address the size issue for you and your wife.
Battery: The batteries on your bike do indeed use Panasonic cells, as stated in our product specifications. We take great care in sourcing high-quality components for all our bikes.
Motor: The motor is a 750W motor, as advertised. We understand there might be some confusion about the motor's power, but we assure you that it meets the specifications outlined in our product details.
Charger: We can confirm that you were sent a fast charger along with your bikes. If you feel there was a mistake or you have questions about its functionality, please reach out to us via email at team@teleportride.com, and we will be happy to assist.
Saddle and Grips: The seat and grips provided are the ones described in our advertising. However, we understand that personal comfort is subjective. If you are dissatisfied with the seat, please contact us, and we would be happy to help you find an alternative as a courtesy.
Product Development & Quality: Our bikes are designed and developed in-house over a span of two years to ensure top performance and quality. These bikes are not generic models available on Alibaba or similar platforms. Any listings of our products on such websites are fraudulent, and we are actively working to address this. We are proud of our product's quality and performance, and we continuously strive to improve.
Customer Service: We apologize if you’ve had difficulty reaching us. Our team is here to help, and you can contact us at team@teleportride.com. We are committed to ensuring that you and your wife have a positive experience with our bikes.
We appreciate your feedback and would love the opportunity to resolve any outstanding issues to your satisfaction. Please reach out to us directly so we can assist you further.
