1,948 total
I started a project of back-lit glass shelves for which all the components were not yet on the market. Your dotless LED strip was the key piece in the project. I had to shop for a white transformer, which took a couple of years to become available, and then I had to deal with the yellow strip at the back of the LED strip. Your man Cameron problem-solved for me and my electrician. The project is perfect and gorgeous.
Date of experience: February 16, 2024
Andrew was a tremendous help! He clearly knows his products and helped me layout and design my undercabinet lighting, with great suggestions and tips.
Date of experience: August 01, 2024
I use LED technology in the art I create. It's possible to buy similar products from other sources, including directly from China. In my experience, no other source stands ready to answer questions and provide expert advice and suggestion. With Solid Apollo, if I have a question about anything, or ask for a suggestion for a product use, I speak to someone willing to help and ready with answers. Specifically, Cameron is a wizard.
Date of experience: August 06, 2024
Reply from Solid Apollo LED
Hi Hap,
Thank you so much for your thoughtful review! We’re thrilled to hear that our LED products have been a great fit for your art. At Solid Apollo, we pride ourselves on not just providing high-quality products but also offering the expert support and advice our customers need to bring their creative visions to life.
We’re especially pleased to hear such high praise for Cameron. He truly is a gem on our team, and your recognition of his expertise means a lot to us.
If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help!
Sincerely,
Solid Apollo
The product was almost perfect. It didn't work quite as designed ( wrong size for my purpose) however I was able to use the parts to do exactly what I needed. It works great! I could not find anything like this anywhere. Thank you so much.
Date of experience: August 13, 2024
Reply from Solid Apollo LED
Hi Kenneth,
Thank you for your thoughtful review! We’re glad to hear that, despite the size not being quite as expected, you were able to adapt the product to fit your needs and that it’s working great for you.
It’s fantastic to know that you found something unique with us that you couldn’t find elsewhere. If you need any further assistance or have any more projects in mind, feel free to reach out. We’re always here to help!
Thank you again for your support and for sharing your experience.
Sincerely,
Solid Apollo
The lights arrived quickly, cut to length. I did have an issue with them working when I hung them up but Aolid Apollo quickly replaced them. They should arrive today. Great customer service.
Date of experience: August 13, 2024
Reply from Solid Apollo LED
Hi Rick,
Thank you for your feedback! We’re glad to hear that your lights arrived quickly and were cut to length as expected. We’re sorry to hear about the initial issue, but we’re pleased that our team could promptly assist with the replacement.
We appreciate your patience and understanding, and we hope the new lights exceed your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out.
Thank you for your kind words about our customer service!
Sincerely,
Solid Apollo
These guys are the best! Very helpful and always willing to walk me through what I need to make a project right. I personally keep coming back because I get a live person on the phone who knows their product inside and out. Shipping is fast!
Date of experience: July 26, 2024
Reply from Solid Apollo LED
Hi Jeffrey,
Thank you so much for your kind words! We're thrilled to hear that our team has been so helpful and that you appreciate the fast shipping. Providing top-notch support and ensuring you get the right tools for your projects is our top priority, so it’s great to know we’re hitting the mark. If you ever need anything else or have more questions, don’t hesitate to give us a call. We’re always here to help!
Sincerely,
Solid Apollo
Service and shipping were first class. Even though I had ordered the wrong part, the return was easy and seamless
Good company.
Date of experience: August 08, 2024
Reply from Solid Apollo LED
Thank you for taking the time to share your experience! We’re delighted to hear that you found our service and shipping to be first class. We strive to make every part of the customer experience as smooth as possible, so it’s great to know that our return process met your expectations.
If you need any further assistance or have any other questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Sincerely,
Solid Apollo
Solid Apollo has a very well designed website which makes it easy to find the products I need and also to check out any new products that might help me to step up my game. Pricing is fair, shipping is fast and not overpriced. All their products are top notch quality and well designed.
Date of experience: July 18, 2024
Reply from Solid Apollo LED
Hi Starlight Electric,
Thank you for the fantastic review! We’re thrilled to hear that our website is making your shopping experience smooth and enjoyable. It’s great to know you find our pricing fair and our shipping prompt. We’re committed to offering top-notch quality and well-designed products, so your feedback is incredibly rewarding. If you have any more questions or need further assistance, don’t hesitate to reach out. We look forward to helping you step up your game again soon!
Sincerely,
Solid Apollo
Andrew Chevalier, the sales manager, reviewed all the products available to us based on what we wanted to do with under counter lighting. He explained to pro's and con's of each. As a result, we felt very comfortable with our selection, and it turned out to be great in our house. Additionally, the finance person really loved our dog.
Date of experience: June 14, 2024
Reply from Solid Apollo LED
Hi Robert,
Thank you for your kind words about Andrew! We're happy to hear your enjoying your under counter lighting. We look forward to working with you on your next job.
Sincerely,
Solid Apollo
This an honest caring company. This was a repeat order from them and they called me back to confirm I needed everything I ordered and deducted some items I didn't need. What really stands out is a switch that was part of the order was defective. Rather than wait for them to send replacement (i'm in Florida), I found one on Amazon. I emailed Solid Apollo with feedback on my installation and mentioned the defective switch. I wasn't asking for a credit however they refunded me the cost of the switch. Bravo!!
Date of experience: June 25, 2024
Reply from Solid Apollo LED
Hi David,
Thank you for your review about your recent shopping experience! We're happy to hear we were able to refund you the item that wasn't working properly. We appreciate your repeat business and look forward to working with you on your next project.
Sincerely,
Solid Apollo
Your website and blog are great in the sense that the more information you provide the easier the installation and more satisfied your customers will be. I'm thoroughly satisfied with the product, and installation went as planned without any surprises. Your blog in particular, with correlated color temp visuals really helped me achieve desired results.
Date of experience: July 01, 2024
Reply from Solid Apollo LED
Hi Paul,
Thank you for your review about our website layout! We're happy to hear you found some useful information in our blog post and were able to successfully install your lights. We look forward to working with you on your next project.
Sincerely,
Solid Apollo
I had a lot of questions about a product I couldn't find anywhere else and the team at Solid Apollo was able to answer all my questions, send me a test piece, answer more of my questions, and provide great service from start to finish. Great company to work with.
Date of experience: June 20, 2024
Reply from Solid Apollo LED
Hi Derek,
Thank you for your review about our wide variety of products. We're happy to hear we could provide you with a test piece and were able to answer all your questions.
Sincerely,
Solid Apollo
Unfortunately I can’t provide a review of the product as USPS hasn’t delivered it yet.. It shipped 3 weeks ago by Priority Mail and I would have thought for $36 in shipping charges it would be delivered already. Customer service did provide tracking information which was helpful.
Date of experience: May 29, 2024
Reply from Solid Apollo LED
Hi Joe,
Thank you for your review. We were disappointed to hear that your shipment from USPS was delayed. Our company has put a lot of effort into making sure customers are aware that USPS has been having delays over the past couple years, and have even posted a warning at checkout that makes customers aware of this before choosing a shipping method. Per our conversation, we have gone ahead and provided compensation for the delay and have verified that you received the parts. We will always work to ensure the best possible service and hope the samples work for your needs.
Sincerely,
Solid Apollo
The website is easy to use and has plenty of insight resources. It's relatively easy to determine if the product you're looking at will work for the situation. Placing the order is easy, and shipping solutions are fair. We have been using Solida Apollo for several years, and we have a 100% success rate for our customers.
Date of experience: March 25, 2024
Reply from Solid Apollo LED
Thank you for your repeat business! We're happy to hear our website is easy to navigate and your having success with our product. We look forward to working with you on your next job.
Sincerely,
Solid Apollo
Once again, quality products with good documentation and no BS. Any time I've had to do a custom project, I've always come here first and I've never had to go anywhere else. Not a big deal to call with questions either.
Just used 4 of the 5A wireless controllers for a hybrid 24V/12V undercabinet and in-cabinet puck light project with dynamic white strips in recessed channels. Ran it all with a single glass touch dynamic white control pad. Made for a very clean install.
Thanks SolidApollo!
Date of experience: November 03, 2023
Reply from Solid Apollo LED
Hello,
Thank you for your review about your under and in-cabinet light project. We're happy to hear you always come to us first for your custom projects! We look forward to working with you on your next job.
Sincerely,
Solid apollo
All components were compatible with each other and worked as expected. I used the tape leds to replace the MR16 (50watt each) halogens that I had originally installed when I remodeled. Thus eliminating about 550 watts of energy and lots of heat with greater controllable and dimmable light output. Absolutely no downside!!! Andrew was great and supplied all the info and supplies (including a diagram) that I needed.
Date of experience: March 09, 2024
Reply from Solid Apollo LED
Hi Harry,
Thank you for your kind words about Andrew. We're happy your your enjoying your new LED strip lights! We look forward to working with you on your next project.
Sincerely,
Solid Apollo
Great communication, quick shipping, and very knowledgeable about all manners of LED lighting... been my go to place.
Date of experience: July 12, 2024
Reply from Solid Apollo LED
Hi CDuzinsky,
Thanks a ton for the awesome review! 🌟 We're thrilled to hear that our communication is as bright as our LED lighting and that we've become your go-to spot! If you ever need more tips or just want to chat about all things LED, we’re here and ready to shine. 😄💡 Thanks for being such a fantastic customer!
Sincerely,
Solid Apollo
ALL of the Solid Apollo guys are SUPER responsive and deal w/ warranty / other issues in a SUPER professional manner. They are my GOTO CHOICE for ALL of my LED lighting.
Date of experience: May 17, 2024
Reply from Solid Apollo LED
Hi Peter,
Thank you for your glowing review! We're happy to hear we're your go to choice for your LED lighting. We look forward to working with you on your next job.
Sincerely,
Solid Apollo
Great support to help pick the proper products. Old fashioned custom service, like dealing with old friends willing to accommodate requests when possible.
We use the dim to warm and they are by far the best in the market.
Date of experience: April 26, 2024
Reply from Solid Apollo LED
Hi Jim,
Thank you for your great review about our customer service team! We're happy to hear your enjoying the dim to warm LED strip lights and we look forward to working with you next time!
Sincerely,
Solid Apollo
They made it easy. To configure under cabinet lighting for us. Very helpful taking the time to answer out questions etc. We had only one issue with the switch, called them & they swapped it out with a new one under warranty. Highly recommend them.
Date of experience: April 29, 2024
Reply from Solid Apollo LED
Hi Jan,
Thank you for your review about your under cabinet lighting. We're happy to hear we were able to quickly resolve the issue with the switch. We look forward to working with you next time!
Sincerely,
Solid Apollo
