They are sufficient
I will highly recommend anyone who's looking to purchase a vehicle to purchase a vehicle with drive time I am very much satisfied and happy.
Thanks So Much.
Date of experience: September 09, 2024
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Reviews3.9
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Hello,
Hello,
Any body knows how to contact this company?
When I bought my car I had purchased a protection plan (extended warrantee).
Now the car is canceled and I still have 3 years more of coverage which means getting some money back as normal result for this situation.
It seems they disappeared from Los Angeles.
I could not find a website or location map or contact no.
Please advise if you have any news about them
Thanking you
Date of experience: July 04, 2024
No Issue Selling My Volt
I had no issue selling Shift my Chevy Volt. After the car was inspected and photos taken, the paperwork was efficiently completed by Denell. He was professional, patient and helpful. Their offer was very fair, and I was never asked to accept less. There was a delay in payment however I received emails from Lyndsey who found a work around to make sure I received payment ASAP. I highly recommend Shift in Oakland!
Date of experience: October 03, 2023
Reply from Shift
We’re so glad you had a pleasant experience selling us your Chevy Volt, Bonnie. We appreciate your review and hope you’ll think of us when you’re ready to buy or sell again!
Shift.com really came through with…
Shift.com really came through with their at-home test drive service. It was so convenient to schedule, and the agent who visited was very knowledgeable and not pushy at all. Made our decision much easier without the hassle of visiting a dealership.
Date of experience: April 13, 2024
Very smooth - sort of
Very smooth, organized process turning my car in to the Shift location in Oakland. Loan was paid off promptly but I'm still waiting on the excess funds to reach my bank account after 4 business days.
I have now waited 9 business days without receiving the balance owed to me after Shift paid off my auto loan.
Update - everything is all good! Turns out the outside finance company had held my funds due a mistake on their part.
Date of experience: July 07, 2023
Reply from Shift
Hello TSimo,
We are happy that you've shared your great Shift experience with us. Seller payments normally post in 3-5 business days. We are keeping an eye on the payment progress and it looks like Dani will be following up with you by the end of the business day tomorrow.
Best regards, Shift
The end after 2nd attempt was a happy one
The end after 2nd attempt was a happy one.
First time, somehow my offered price was inexplicably reduced which I rejected. I tried again another day, and everything went very well (online offer was not reduced by the office staff)
I truly appreciate Shift, and what they are doing - bringing very sharp competition into the US used automobile space.
Date of experience: July 08, 2023
Reply from Shift
Hi Bob,
This feedback is essential to us. We are thrilled to learn that your selling experience with Shift was simple and that you are pleased with our service. We hope to work with you again!
Our best, Shift
Easy, no pressure sale
Great, friendly staff, and welcoming environment. AJ especially was very personable and did not put any pressure on me to purchase. He checked in on me after a test drive to gauge my interest and answered some questions I had. Soon thereafter, I completed my purchase which was also straightforward and painless.
Date of experience: July 29, 2023
Trustworthy
Trustworthy, highly recommend! they offered a good price and paid it 2 days after picking up the car. Lyndsey was a fantastic help via phone and email. Don’t fall for offers via KKB, eg Autonation, they lure you into the dealership with a good same day cash offer only to then offer a much lower price saying market has changed.
Date of experience: July 16, 2023
Smooth process, but lack of communication after leaving car.
Overall process was smooth and the payment was processed in 3-5 business days.
However after leaving the car with Shift, the communication was missing. There was no portal to track if the inspection status and whether it was completed and when I should be receiving the money. Also calling customer care multiple times did not work.
Date of experience: September 23, 2023
Reply from Shift
Thank you for your review. We’re sorry to hear that there were some hiccups along the way. Your feedback helps us get better, and we appreciate you taking the time. We hope to work with you again in the future!
Post sale experience was very bad
Post sale experience was very bad. Offer got changed 3 days after sale. Payment took more than a week (not received at the time of writing, even though car was listed). Getting a reply from customer service/sell support was very hard - took multiple follow ups to get a single response.
In person staff at dealership was helpful.
Date of experience: September 23, 2023
Reply from Shift
Hi, Aman. We're sorry to hear you had a less-than-ideal experience. We are always looking to improve and appreciate your feedback here as this will help us to better our customer experience moving forward. Thank you for your review.
Honouring experience with shift.com
Date of experience: September 14, 2024
Shift, without a letter f
Update after Shift response - it is cynical from your side to suggest calling the same number that no one answers/calls back.
Buying process was OK, we were satisfied with the car, until car started showing powertrain errors just 300 miles later.
Shift is giving 30 day warranty on their "certified" cars, BUT
I have attempted to contact Shift, sent multiple emails, called, left voicemails, call back instructions... NOTHING and NO ONE responded?
Date of experience: September 07, 2023
Reply from Shift
Hi there. We want every customer to have a great experience when buying their car, so we're sorry to hear that didn’t happen for you. If you have any other questions or concerns, we'd be happy to help. We encourage you to reach out to our GM, Bomdad, at 855-744-3873 if you'd like assistance. Thank you.
Smooth Sale
Everything went very smoothly. The people answering the phone were able to access the account status instantly and gave good advice for the next steps. There was a slight problem getting through the phone line, but they were available late evenings and weekends. The accountant that settled my account was efficient and knowledgeable. I found out that trying to arrange a car pick up did not work well, but after I dropped of my car in Oakland, the funds were in my account within a week
Date of experience: July 18, 2023
Reply from Shift
Hi, Vishwas. Thank you for your feedback and for choosing Shift to sell your car. We hope we can work with you again in the future!
The worse experience ever be carful they break the law
Sean and the Financial manager of Shift from Oakland at 2000 Maritime St #100 is the worse that you can do. Stop do not buy from Shift they try to rip you off buy selling you damage cars . They don’t k ow anything about the car and what is worse they hide your credit score information to sell you high rate for their profit. Terrible costumer service, lack of professionalism and they break the law. I’m afraid that they are going to abuse o miss use of my social security and personal information it was my worse mistake graying to purchase from Shift. Please don’t do it.
Date of experience: August 25, 2023
Reply from Shift
Hi, Ronny. We apologize that you didn’t have the great experience that we work to create for every customer. Your feedback is important to us, and we will pass it along to the appropriate departments. If we can provide any additional support, please call us at 855-744-3873 for further assistance. Thank you.
Great customer service
Excellent customer service. Went for a test drive and absolutely loved how they treat their customer. AJ was the one who helped us choose the car. He was very patient and gave us lot of information. Definitely recommend the place.
Date of experience: July 08, 2023
Reply from Shift
Hi Manogya,
We absolutely love reading your review! Providing top-tier customer service next to quality affordable cars is one of our core values. It's exciting to know this was reflected in your Shift experience!
Our best, Shift
Fantastic experience with Shift.com
Fantastic experience with Shift.com! The customer service was outstanding, and they made the car buying process incredibly smooth. I was able to test drive a couple of models before making my decision, and I felt very supported throughout. Highly recommend!
Date of experience: April 13, 2024
SHIFT is not TRUSTWORTHY
BUYER BEWARE
I've purchased three vehicles from Shift and the third, a 2017 Nissan Pathfinder, has a failed engine less then 6 months later. Both Shift and Veritus Warranty refuse to return calls or emails. All required maintenance was completed: Horrible Customer Service.
Date of experience: July 01, 2023