RC Willey Reviews

We've been RC Wiley customers for over 30 years, and they've never failed us in buying from a wide selection of quality merchandise at affordable prices. Our sales associate is Carol McKinley. We have never ever had a better person to handle our personal needs in quality furnishings. We'd highly recommend that anyone else stop by an RC Wiley furniture store near them, and enjoy their shopping experience as they look at all the beautiful furnishings throughout the store. And while you're at it be sure and ask for Carol McKinley when you shop the RC Wiley Furniture Store in Meridian, Idaho.

Jet & Jean.

Date of experience: September 11, 2024

Experience in store awesome!!!
Be aware ordering online has hugh speed bumps
if order is from 3rd party no installation even after phone calls confirming installation
Eventually after management challenging conversation RC willey made it right
3rd purchase Delivery guy wanted to scam me out of $100 for take away services I paid 25$ to get them out of my home
I have a 4th purchase we will see if its uneventful
Just be a wise consumer online at the store wonderful wonderful from beginning to deliver

Date of experience: September 11, 2024

Carl was very helpful in answering all of our questions about gas vs electric ovens. We had narrowed our choices by that point, but he helped us find the best oven for our budget and our lifestyle.

Date of experience: September 09, 2024

Call was to extended warranties to get the 50% refund for unused warranty. The person was very helpful and was able to take care of me in a fast and efficient, yet friendly manner.

Date of experience: September 11, 2024

Excellent experience as always. We purchased a sectional, coffee table, desk, and chair. Salesman was helpful and patient with us while we decided. Delivery was 4 days from purchase, everything was in stock. Delivery crew was professional. They met delivery schedule, unpacked everything, cleaned up, and made sure everything worked. This is our 3rd major purchase of multiple items (appliances) from RC Willey and our 3rd 5 rating. 25 years living in Vegas and we won’t buy anywhere else without trying RC Willey first.

Date of experience: September 04, 2024

I was able to get my extended warranty credit quickly. The credit was issued within minutes and I had a copy of it in my email.

Date of experience: September 12, 2024

I have delt with RC Willey many times over the years and continue to go back. This was the first time with flooring, so this is an isolated incident. The time in store was quick, but there was just a lot of extra hoops and wasn't the usual in and out and stuff shows up. They did get it installed before we had family come in, but still waiting on a rug that was just a lack of followup and communications in their organization. It won't be here in time, but we will move on. The carpet installers were nice, but left a mess of scraps and stuff around the house that led to extra stress with a wedding being planned. Communications were poor at best on things not showing up and being on time. Not what I expect from RC Willey. Ordered everything on 7/6 and still waiting on 9/13.

Date of experience: July 06, 2024

The only reason I ordered a freezer from you was because you gave me a delivery date of the 13th. It’s the 15th now. Still no freezer. I had to go somewhere else to buy a freezer last minute for my 200 lbs of fresh caught fish from Alaska. What ever happened to doing what you say you will?

Date of experience: September 13, 2024

Over the past 3 months I have been to the store several times and made numerous purchases....each time Zackary Kondrak has assisted me and he has been great! Zack makes sure he understands what we need and then directs us to options which best fit our home. He insures we have delivery set up and contacts the install department to schedule it around the delivery time. Zackary is a valuable asset to this store! Thanks for everything and we look forward to working with you again.

Date of experience: August 31, 2024

I can't believe RC Willey can't ship to me the overhead microwave that I ordered. I have to drive 100 miles to go pick it up at a store or if I pay $88 dollars they will deliver it in their truck, which is ridiculous. I will be ordering from Amazon from now on. At least my items are reasonably shipped to me and I do not have to drive somewhere to go pick them up.

Date of experience: September 11, 2024

Hands down great service and customer relations. Both JR (furniture) and Phil (electronics) were amazing with caring for our needs and ensuring er received the best services for the products (we purchased a house hold of furniture). Both made you feel like you were at home. This is the first time dealing with sales people that weren’t pushy. They both deserve more than excellent ratings!

Date of experience: August 28, 2024

We were encouraged to add a protection plan on our sectional couch that we purchased from RC Willey a few years ago, and we are so glad we did! After a few years of life with four kids the cushions began to tear, so we went in to discuss an exchange and they honored their protection plan policy so we could get a new couch. It was easy to work with them and we appreciate their customer service!

Date of experience: August 31, 2024

Brendon was polite and well spoken, and clearly explained my credit on my account from a warranty. We have used RC Willey since the early 1980’s and have always been satisfied. Thanks!

Date of experience: September 05, 2024

RC Willey started out wonderful. I made a purchase with a new credit account with them and had nothing but inconsistency in billing and the amounts due never added up correctly. Once that account was paid off I was able to open a new line of credit for a different item and my credit score dropped by 86% over night. The emoyees are not helpful at all and at times engage in argument with me. I had a payment issue and was double charged and they refused to issue a refund for the double payment they took, I had to fight the charge with my bank instead of them taking responsibility and fixing the problem they created. Over all my experience with this company has been less than welcoming, less than enjoyable and will not recommend to anyone that I know to purchase there. Once my account is paid off I will never do business with them again. I gave a 1 star only because I could not go less than that.
Worst customer service, worst credit reporting. 10 out of 10 DO NOT RECOMMEND.

Date of experience: September 10, 2024

Very profesional and kind. Got Kitchenaid stove and matching microwave.

Date of experience: September 14, 2024

Very kind, insightful and informative. We will be back

Date of experience: September 13, 2024

Received an email saying it was not ready. Had to call and find out where order was 3 days later. Never received a text or email that it was ready to pick up.
Order was ready and pulled. Total wait time was 10 minutes.

Date of experience: September 06, 2024

Was easy to navigate and find the product I was looking for, enough details and information to choose the right one for me, and fast delivery.

Date of experience: September 09, 2024

Everything was wonderful except one thing. The online checkout was easy to get through. I called and talked to customer service twice, super friendly! The only downfall was the price increase within a 24 hour time period.......super frustrating! I still ordered because it was exactly what I was wanting.

Date of experience: August 30, 2024

Mr. Smith was great when he sold us the couches and chairs. Delivery was great, the two men were friendly and accommodating.

Date of experience: August 29, 2024