Not happy
Not happy, store lovely, but my plant was wrapped separately to other purchases and left without everything packed in my bag. Contacted on email to see if refund for the plant, not had any response at all. Very disappointed.
Date of experience: July 05, 2024
Reply from Purely Pots
Dear Lorraine
Thank you for shopping with us first of all, we're so glad to hear you enjoyed visiting our outlets.
Thank you for your review - I can appreciate how frustrating this would be. I'm afraid that we've not received any email from you across any of our media accounts, otherwise we'd have doubtless responded and done everything we could to help. Could I ask how and where you messaged us? We had no contact details for you and so we couldn't get in touch either.
We'd be so pleased to serve you again if you'd stop by our outlets, and we can either refund the purchase you left behind, or offer you something different.
We love our plants and we want each and every customer to love them too. The Purely Pots team x
