Popilush Reviews

2,094  Average
TrustScore 3.5 out of 5

3.7

In the Women's Clothing Store category

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Rated 1 out of 5 stars

Getting a refund was a mess

This whole thing should’ve been handled by a supervisor or someone who could research in-depth the entire issue that went on. I was given a coupon code to use towards an item that did not fit. I was given several different options for return. I chose the option that allowed me to keep the item that did not fit and re-purchase it again for a dollar with a coupon code.

I made the purchase and had another item in my cart. I realized upon placing the order that I accidentally kept the item in my cart. I didn’t want it. I was able to contact customer service to cancel that particular item. However, the mess came down when they only gave me half of my refund for the item that was canceled, the item that I accidentally ordered.

Since I was using a coupon code for $98.99 towards Jumpsuit for the exchange, that meant that the amount charged for the item wrongly ordered should’ve been returned to me in full. Customer service kept telling me that they would only refund half, $54, because the coupon code was split between the two items.

This was very unfair because I should’ve had full use of the coupon code that was given to me in the first place for the exchange. I explained that I had a whole email chain about my original refund. This should’ve been handled by a supervisor who could read into the whole mess. Had they done that, they would’ve seen that they owed me a full refund. Going back-and-forth with customer service was an absolute nightmare. They finally tried to make it right, By giving me another $98.99 coupon code. but by that time it was too late. They should’ve made it right in the very beginning. My full refund should’ve been given to me for the item that I accidentally put in my cart.

Date of experience: September 02, 2024


Rated 5 out of 5 stars

I ordered the wrong size

I ordered the wrong size. And instead of having to go thru the hassle of returning them, they offered me to just buy the two tops over again for ONE DOLLAR! I didn’t believe the code would actually work tbh, but I just purchased my shapewear again and only paid $1 plus the shipping! BEST CUSTOMER SERVICE!

Date of experience: September 14, 2024


Rated 3 out of 5 stars

Issue resolved

I would like to update my review.
While the dress review remains the same, I did receive a response from customer service. They assured me that they would be taking future care in their quality assurance and ended up refunding me in full for the dress purchase. So I can say their customer service is very good.
Original review:
"Can I give a zero? Sent me a poorly made stretched out dress that had clearly been already worn although with new tags. Would not accept a return. Buyer beware. Shop elsewhere."

Date of experience: September 08, 2024

Reply from Popilush

Hi. Thank you so much for your insightful review. I'd like to apologize for any inconvenience caused here! Please know, this was never our intention.
If you check your inbox, you should see an email from us here at Popilush. This is just to go into more depth about the issue highlighted in your review and hopefully provide a solution that you’re happy with!
If there’s anything else we can do for you, please let us know - we’d love to help.


Rated 1 out of 5 stars

Order at your own risk

Order at your own risk! The dress I ordered was comically small and they would not accept a return because it was on sale, even thought the item's page indicated 60 day returns - in 2 separate places. I won't be ordering again.

Date of experience: August 22, 2024

Reply from Popilush

Hi. Thank you so much for your insightful review. I'd like to apologize for any inconvenience caused here! Please know, this was never our intention.
If you check your inbox, you should see an email from us here at Popilush. This is just to go into more depth about the issue highlighted in your review and hopefully provide a solution that you’re happy with!
If there’s anything else we can do for you, please let us know - we’d love to help.


Rated 5 out of 5 stars

gorgeous

This bodysuit is absolutely gorgeous. The mesh is such a great detail. The straps/laces over the bodice are a really nice touch, but this bodysuit would look amazing with or without. Between the mesh and the straps, it's just enough to add a touch of understated flair to the bodysuit- I'm genuinely so impressed with how well-designed this bodysuit is.

Date of experience: May 07, 2024


Rated 5 out of 5 stars

Prepare to be snatched!

I adore all things Poppylush. As usual, these were a little tricky to get into but once on, I’m pretty sure I dropped a dress size. I also love that you don’t have to wiggle back into them if you need to use the restroom, given the gusset. Genius! The fit: I’m 5’9” 145-150 and purchased the medium. Quality: superb. Compression: snatched. Comfort: once on, perfect.

Date of experience: July 02, 2024


Rated 5 out of 5 stars

works so good

The Popilush Shapewear Dress is a game-changer for any wardrobe! This corset dress combines style and function, offering a sleek bodycon fit with mesh detailing. Perfect for parties, club outings, or any special occasion, it provides a flattering silhouette while being comfortable to wear. The midi length adds a touch of elegance, making it versatile for various events.

Date of experience: June 02, 2024

Reply from Popilush

Hi. Thank you for sharing your feedback with us. We’re absolutely thrilled to know that your items were perfect for you! We are totally committed to creating high quality, well-designed clothing that our customers will feel amazing in.


Rated 1 out of 5 stars

Horrible, no recommend, red flag!

I've ordered 2 dresses from Popilush site, paid by PayPal, I clearly followed their size chart, and each dress has its own size parameters, when I received my dresses it turned out that one dress fits the dress size and the second dress is very big in the size of chest, shoulders and arms, that is absolutely not fit and it costs £70. I started to write to email to make an exchange for a size smaller, asked for instructions on how to make an exchange.
Before I've ordered i saw on website said no problem full return, if necessary, so I thought will be no problem exchange.
It's all a lie. No one is replying to me, they even blocked that my emails are not getting through and are failing.
This is absolutely unacceptable, because the goods are not cheap and the service is absolutely terrible. This is a red flag!!!
Do not contact them, they lie, they do not even respond to emails, their dresses are very difficult to pick up on the figure.....
I do not recommend them to anyone.
Red flag!!!!

Date of experience: September 07, 2024

Reply from Popilush

Hi. Thank you very much for taking the time to leave such honest and detailed feedback about your experience. I’m so sorry to hear you’re having trouble returning your order for an exchange.
I'd love to look into this for you, however, we haven't received the necessary details that we requested from Trustpilot to rectify the situation - I am so sorry about this! Kindly please provide the requested information there. Your feedback is important and helps us improve. Thanks for giving us the chance to resolve this!


Rated 5 out of 5 stars

It is stunning

Before trying popilush,I was in light shapers everyday so I'm used to some form of compression.Tried a few popilush dresses.Inspired to replace my wardrobe with most of these.For reference,I'm 5 ft 2,135-140 lbs,Bust:40,Waist:35:Hips:40.5.Problematic area is bulging belly,back fat.Got this in XL,black.Wow,although the belly is not totally flat,the apperance is improved so much.Feel and look great.It was comfy to put on.I think if I slimmed down 6-9 pounds,Large would be my size.Really classy dress.Will get my tailor to turn the underpants into an underskirt because I'm just not confident walking around in a gusset.Accidents can happen.My tailor has altered a few of my popilush dresses this way and it's perfect!!Just purchased the grey one today.

Date of experience: May 06, 2024

Reply from Popilush

Hi! We're so glad you had a positive experience. Thanks for recommending us—we appreciate your support and are here for you anytime!


Rated 5 out of 5 stars

A Must-Have Dress!

Listen ... I should have hopped on the built-in shapewear trend much earlier, and this dress proves why! As a curvy size 10 woman in her 50s, I can't praise it enough. It's not just amazing; it feels amazing too. This dress firmly controls all the right places in the best possible way. I'm already planning to order it in more colors because it's truly a remarkable addition to any wardrobe. Whether worn separately or together, it's an essential piece that I highly recommend!

Date of experience: June 03, 2024

Reply from Popilush

Hi! We're so glad you had a positive experience. Thanks for recommending us—we appreciate your support and are here for you anytime!


Rated 5 out of 5 stars

I loved the overall experience

The dress has a lot of advantages, simple but unique design, convenient wearing, gorgeous appearance, etc. Moreover, the fabric is of superior quality. Thank you so much for sending me such an amazing dress.

Date of experience: May 07, 2024

Reply from Popilush

Hi. I am so pleased to know that you’re impressed with the quality of the items you received. We spend a lot of time perfecting each item that we release and really prioritize the quality of the materials we use. We want all of our customers to feel amazing in our items so I’m delighted to know that this has been the case for you!


Rated 5 out of 5 stars

Good looking dress.

The shapewear is some of the best I've worn - and there is a split gusset (bathroom slit)! Though it is slightly on the shorter side, it's elegant enough to wear to a nice event - I'll be wearing this dress to a company recognition banquet and will update a photo after!

Date of experience: May 06, 2024

Reply from Popilush

Hi. We are delighted to hear that the quality of our items has met your expectations. We think our amazing customers deserve the best which is why we prioritize sourcing high-quality materials and perfecting our designs! Be sure to tag us in any pictures you post wearing the item - we’d love to see how you style it!


Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY. Do not order from here.

I ordered shapeware in 27th of April 2024 in time for my honeymoon. When ordering, shipping was charged at £7.99 to ensure this arrived between 10-15 business days. I emailed multiple time over may and early June and eventually asked that this was cancelled (after 25 business days). I have yet to receive a response or the parcel. I disputed this with my card company, provided all the evidence, including the bot assistance screenshot confirming I would be issued a full refund, and Popilush rejected the dispute. Do not shop here, you will never see your product or money again.

Date of experience: July 27, 2024

Reply from Popilush

We're truly sorry to hear about the issue you're experiencing with your order! We take your concerns very seriously and would appreciate the opportunity to resolve this for you. I have looked into the issue you've experienced in depth and have sent you an email that hopefully provides you with a solution.
Please read and respond to our email when you get the chance, and let us know if there is anything else we can do for you - our customer service team is on hand 24/7 and always happy to help!


Rated 5 out of 5 stars

So lovely

Sizeup!!I got this in xl.5 ft 2,135-150lbs.Bust 40,waist 35,hips 40.5.My problem area is bulging tummy..It flattened the tummy a lot.I should be a Large but glad I sized up.Feel so special in this dress..Sexy great shape even from behind.Pls get it..The offer is worth it!!Might get the blue on next month.Just got a similar design in full length sleeve version.Gorgeous too.

Date of experience: April 17, 2024


Rated 5 out of 5 stars

LOVE THIS

This is the cutest shapewear / camisole / bodysuit / cute top. I love that it has some good shaping and sucks you in while also looking good enough to be seen as outerwear not underwear. The material is strong but comfortable and the snaps have two rows in the crotch so you can make it fit your torso length better. I personally love this and look forward to trying more pieces from this brand. I definitely recommend this!

Date of experience: May 07, 2024

Reply from Popilush

Hi! Thank you for your feedback. We're thrilled the items were perfect for you! We're dedicated to high-quality, well-designed clothing that makes you feel amazing.


Rated 5 out of 5 stars

The perfect little black dress

The Popilush Dress with Built-in Shapewear is an excellent choice for those who are looking for a comfortable and flattering midi cocktail dress. The dress features a cute V-neck and a stylish slit, making it perfect for a night out or a special occasion. The built-in shapewear is an added bonus, providing a smooth and streamlined silhouette. The dress also includes a bra and shorts, ensuring that you feel fully supported and confident. Overall, the Popilush Dress with Built-in Shapewear is a great investment for anyone who wants to look and feel their best.

Date of experience: June 08, 2024

Reply from Popilush

Hi! I'm thrilled you're impressed with the quality of our items. We take great care in perfecting each piece and prioritizing top materials. It's wonderful to know you feel amazing in them!


Rated 5 out of 5 stars

Worth the hype!

I’m obsessed with these dresses! The shape wear is great and snatches you in and smooths you out. Unlike cheaper versions from other brands, the shape wear hides any lumps or bumps! Extremely flattering and worth the price! It does run small. I’m normally an XS in dresses and I had to exchange for a small in this. I’ve bought multiple in different colors and lengths!

Date of experience: June 02, 2024

Reply from Popilush

Thank you for your 5-star review! We will share your amazing feedback with the team to reinforce their commitment to excellence.


Rated 5 out of 5 stars

Love it!!!

I’m pretty much addicted to popilush stuff and this dress is no exception. Some of their stuff I like a bit tighter and size down but this one is perfect in M. I got so many compliments! Purchased in black, I’m almost 5’8 and length was perfect. I’m around 150, bit less but more depending on time of the month and medium is perfect. I read some reviewers not happy with the sheerness of white dress but there was no such problem with this color. Also, the dress underneath could be worn on its own as a spaghetti strap dress. Don’t hesitate to buy!

Date of experience: May 11, 2024

Reply from Popilush

Hi! We're so glad you had a positive experience. Thanks for recommending us—we appreciate your support and are here for you anytime!


Rated 1 out of 5 stars

Thougt I purchased from a good legit…

Thougt I purchased from a good legit page,especially because this is not cheap, but this turns out to be just another Chinese delivered order…. Money drawn the 9th of August and still not delivered. Customer service answer is just: It’s in the Way…
SUPER disappointed.

Date of experience: August 25, 2024

Reply from Popilush

Hi, thank you for your honest review. I’m sorry for the delay with your recent orders. While we aim for timely delivery, delays can happen. We’re working on faster logistics and appreciate your feedback. We’ll take steps to prevent this in the future. Apologies again for the inconvenience.


Rated 1 out of 5 stars

NOT for all sizes. NOT for all sizes made for women w large…

The dress isn’t made for women w large bust or who have larger stomach areas. The return issues are a huge hassle so I tried the dress on and now have one I’m stuck with and one I have no clue if they’ll accept as a return. I ordered a size up and honestly it’s just not for me. Super disappointed

Date of experience: August 05, 2024

Reply from Popilush

Hi. I'm so sorry to hear about your experience!
I'd love to look into this for you, however, we haven't received the necessary details that we requested from Trustpilot to rectify the situation - I am so sorry about this!
Therefore, I kindly ask that you please provide the requested information to the Trust Pilot. We'll be more than happy to personally look into this for you, and provide a solution that you're happy with! You're also more than welcome to email us directly at: service@popilushsupport.com.
I can assure you that your experience doesn't reflect the standards we aim to uphold, and your feedback is vital in helping us improve.
Once again, thank you for taking the time to leave a review and for giving us the chance to rectify this!