10,404 total
They did not deliver on the scheduled day, have no idea when they will deliver and want to blame third parties along the way. End result is no expected delivery and won't cancel without tons of paperwork AND a 30% restocking fee. The customer service people all tell a different story so stay away from this one...
Date of experience: September 12, 2024
Plessers never fails to disappoint and that’s why they have been and continue to be our family’s preferred choice for any household appliances we need!
Our sales associate, Mike Earhart, was knowledgeable, transparent and super accommodating, and shared information with us that led us to a great decision for our home. Delivery came on time and the gentleman were courteous, efficient and so pleasant. They even took the time to review key features of our new stove with us.
Another great experience … Great job Plessers!!
Date of experience: September 08, 2024
Placed order over the phone with Adam who was very knowledgeable and helpful. Had both my items in stock and at lowest price. Delivery was on time and delivery guys were very nice and accommodating.
Date of experience: September 11, 2024
Reply from Plesser's Appliance
We appreciate your kind words! It's wonderful to hear that you had a positive experience with our team. We're thrilled that you found our representative knowledgeable and helpful, and that you were able to find the items you needed at the best price. We strive to provide excellent customer service and are delighted that your order met your expectations.
I live in Texas and I was a little apprehensive about ordering from out of state. Plesser’s had the quickest delivery time of any vendor in the country!
The appliance was delivered when the sales person (Mario) promised. Thank you!
We did encounter a delivery issue that Plesser’s resolved in a timely manner. Plesser’s always responded very quickly to my emails…very much appreciated!
I would definitely purchase from Plesser’s again!
Date of experience: August 30, 2024
Reply from Plesser's Appliance
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional customer service and are glad that our team was able to address the delivery issue promptly. Your feedback is valuable to us as we continue to improve our services.
Jose and his partner were professional and careful as it was their own home. Plessers was great from the get go. We are purchasing a new washer and dryer soon. Keep up your professional work and we will be back. Spreading the word. Buy from Plesser’s.
Date of experience: September 11, 2024
Reply from Plesser's Appliance
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you had a positive experience with our team, especially Jose and his partner. We appreciate your recognition of their professionalism and care. We are committed to providing excellent service and are glad to hear that you are satisfied with your purchase. We look forward to welcoming you back in the future for your new washer and dryer.
Plesser's has been a reliable source for all appliances for the last 40 years os doing business with them. Great staff and installation team!
Date of experience: September 09, 2024
Reply from Plesser's Appliance
Thank you for your kind words and long-standing loyalty. We are delighted to hear that you have had such a positive experience with our staff and installation team. We appreciate your continued support and will strive to continue providing excellent service.
Great experience at Plessers. Met with Adam in sales who understood what appliances I was looking to replace. Took the time to review many options. Prices were better than competition and delivery and installation were seamless.
Date of experience: September 09, 2024
Reply from Plesser's Appliance
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional customer service and are delighted that Adam was able to assist you in finding the perfect appliances. We're glad you found our prices competitive and that the delivery and installation process went smoothly. Thank you for choosing us and for sharing your feedback.
Adam and Eric are very professional, knowledgeable and made our experience the easiest part of our kitchen remodeling. I wish we went to Plessers first for all of our appliances.
The installation was just as smooth with Harold and another Eric.
Plessers should be the first place to go to for all of your appliances, I'm sure it would would be your last stop.
Date of experience: August 30, 2024
Reply from Plesser's Appliance
Thank you for your kind words and for choosing our company for your kitchen remodel. We are thrilled to hear that you had a positive experience with our team. We strive to provide exceptional customer service and are pleased that Adam, Eric, Harold and Eric exceeded your expectations. We appreciate your recommendation and will continue to work hard to provide our customers with the best possible experience.
I bought my first appliance from Plesser's about five years ago and got the best deal anywhere. Purchased the extra protection plan which was excellent coverage. I just bought my second large appliance purchase from Plesser's and again got the best deal anywhere. Getting a great price leaves me money to get the protection plan, which is important now days. In fact this time, I had left my shopping cart and I received a courtesy call from Mario asking if I had any trouble with the site or if he could help me in any way. Customer Service that you don't see nearly anywhere else. Superb!
Date of experience: August 30, 2024
Reply from Plesser's Appliance
We truly appreciate your kind words and feedback. It's wonderful to hear that you've had such positive experiences with our company, from the competitive prices to the exceptional customer service. We're thrilled that you found value in our protection plan and that Mario went above and beyond to assist you. We strive to provide our customers with the best possible service, and your review reinforces our commitment to exceeding expectations.
I had new refrigerator that was not working properly. I called Pleasers customer service and left a voice mail. About 2 hours later Nyra Elliott returned my call. She had already contacted GE and arranged for Tech to come my home; Nyra just need to confirm the date and time. Fantastic customer service. Nyra was a pleasure to speak with and took care of everything.
Date of experience: August 16, 2024
Reply from Plesser's Appliance
We appreciate you taking the time to share your experience. We are thrilled to hear that you had a positive experience with our customer support team. We strive to provide exceptional service to all our customers, and we are glad that Nyra was able to assist you with your refrigerator issue. We value your feedback and will continue to work hard to ensure that our customers receive the best possible support.
The sales process and communication were good. The 2 weeks waiting on an appliance seems a bit excessive. The delivery arrived, the appliance had a visible dent, so I declined the delivery. I put my old appliance, which still worked but was on its last leg, on the curb last night, now I am out another two weeks without a fridge. Can't get a hold of Plesser's (all customer service agents are busy) to discuss options while the new fridge and delivery company is waiting on my decision to keep the dented appliance or not.
Date of experience: August 28, 2024
Great Customer Support
I bought appliances at a reasonable price. My initial delivery date was postponed 3 times. After the 3rd time I called customer service and they promptly researched the issue and got the appliances on the delivery schedule asap.
Date of experience: August 29, 2024
Reply from Plesser's Appliance
We appreciate your feedback and are glad to hear that you were satisfied with our customer support. We are happy to hear that our customer service team was able to resolve the issue promptly and get your appliances delivered on schedule.
From the minute we walked into Plessers and right through delivery, our shopping/installation experience was amazing. Emily greeted us with a smile and she is knowledgeable and patient. Such a pleasure to work with her! We ordered the oven on 8/18 and it was delivered on 8/22. Delivery was smooth and our installers were great! We would highly recommend Plessers to everyone! Five stars to all!
Date of experience: August 18, 2024
Reply from Plesser's Appliance
Thank you for your kind words! We are so happy to hear that you had such a positive experience with us. We strive to provide excellent customer service and we are thrilled that Emily was able to help you find the perfect oven. We are also glad that your delivery and installation went smoothly. We appreciate your recommendation and we hope to see you again soon!
Emily was wonderful and knowledgeable about the products. A pleasure to work with. The technicians, Joe and his team. Installed our 4 appliances in a timely fashion. They were careful in the house and made sure that they were cleaning up and removing all debris. A very positive experience.
Date of experience: August 22, 2024
Reply from Plesser's Appliance
We appreciate your kind words about your recent experience. It's wonderful to hear that you had a positive experience with Emily and the technicians. We strive to provide excellent customer service and are glad to hear that our team exceeded your expectations.
I was so impressed with the level of professionalism and courtesy of the delivery guys.
Date of experience: September 10, 2024
Reply from Plesser's Appliance
We're thrilled to hear about your positive experience! It's wonderful to know our team made a great impression. We strive to provide excellent service, and your feedback is greatly appreciated.
There was a problem on the order and Eric made it right and got it shipped hear asap !! Thank you very much!! We will buy again from them when we are ready to do our outdoor kitchen thanks again
Date of experience: September 05, 2024
Reply from Plesser's Appliance
We appreciate your kind words and are thrilled to hear that Eric was able to resolve the issue with your order promptly. We strive to provide excellent customer service and are glad we could meet your expectations. We look forward to assisting you with your outdoor kitchen project in the future.
Just had delivery of a new washing machine from Plessers. They absolutely lived up to their promise of timing and notified me by both text and email. The professional who removed our old machine and delivered and installed the new one was fantastic! It was quick and easy. I will definitely use Plessers for all my appliance needs.
Date of experience: August 21, 2024
Reply from Plesser's Appliance
We appreciate you taking the time to share your positive experience with us. We're thrilled to hear that you were impressed with our delivery service, communication, and the professionalism of our technician. It's our goal to make appliance purchases as smooth and hassle-free as possible for our customers. We're glad we were able to meet your expectations.
We loved our experience at Plesser's. Jenny is extremely knowledgable and helped us make a decision on 3 kitchen appliances in less than 10 minues. The checkout process was easy and quick. Jenny even imformed us of some rebates we hadn't know about. Overall it was a very positive experience and we will be back for sure!
Date of experience: May 01, 2024
Reply from Plesser's Appliance
We are thrilled to hear about your positive experience at our store. It sounds like you had a wonderful interaction with Emily. We strive to provide our customers with knowledgeable and friendly service, and we're delighted that Emily was able to help you make informed decisions about your kitchen appliances. We appreciate your kind words and look forward to welcoming you back soon.
Everything! From the beginning with our salesman, Mike, to the easy delivery and the servicemen Jose who connected my new dishwasher and washing machine. Everyone was wonderful, professional and knowledgable.
Date of experience: September 03, 2024
Reply from Plesser's Appliance
We appreciate your kind words! It's wonderful to hear that you had such a positive experience with our team, from your initial interaction with our sales representative to the delivery and installation. We strive to provide exceptional customer service, and we're thrilled that our team exceeded your expectations.
Plessers is my go to place because of their kindness and patience. Michael Erhart knew exactly what I needed. Kyle the installer was on time and put in my airconditioner in 30 minutes. No damage to my newly painted walls and he cleaned up. Love this company!
Date of experience: August 14, 2024
Reply from Plesser's Appliance
We are so happy to hear about your positive experience with our team. It's wonderful to know that you felt well taken care of by Michael and Kyle. We strive to provide excellent customer service and appreciate your kind words.
