Pet Rebellion Reviews

978  Excellent
TrustScore 5 out of 5

4.9

In the Pet Store category

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Reviews4.9

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Rated 4 out of 5 stars

I would like to know where my order is

Further to my previous review - have now received the dog mats - they are perfect - well made and a good size - thank you.
I was cross because I was asked to review before the items had been delivered - pet hate of mine.
Maybe change the courier?.

Date of experience: September 12, 2024

Reply from Pet Rebellion

Hello,

Would you be able to give me a order number? Or a name? We had a big power cut on the 27th of August and lost a few orders.

Have you contacted us direct? As this would be the best way?


Rated 5 out of 5 stars

A great back door mat

I purchased the XL back door mat to replace an existing one
The website was easy to navigate and delivery was quick and on time and with emails on delivery info as expected.
The mat is a perfect size for what I needed and looks smart (not that my dog cares).
Absorbency seems good and I like the way I can machine wash it, not that I’ve tried that yet.
My only issue is it collects bits that everyone brings in from outside and it shows up on a black mat, so I’m forever vacuuming it. But perhaps the bits are staying on the mat rather than on my carpets?
All in all a good mat and I would recommend.

Date of experience: September 10, 2024

Reply from Pet Rebellion

Thank you Karen,

My tip would be to shake the rug outside once a week and give it a hoover. =)


Rated 5 out of 5 stars

Love Love Love this sofa cover /blanket…

Love Love Love this sofa cover /blanket ….. I don’t know who prefers it more me or the dog , It’s the snuggest softest cosiest thing ever and we haven’t moved all evening 😂

Date of experience: September 10, 2024

Reply from Pet Rebellion

Thanks Michelle! Great photo =)


Rated 5 out of 5 stars

Great customer service

Great customer service. Had an issue with an order that was delayed by the courier. Sent contact form on a Sunday and got a reply within half an hour. Order progressed early Monday morning. Can't fault their customer service. Refreshing change. Products are high quality too.

Date of experience: September 01, 2024

Reply from Pet Rebellion

Thanks Sandra =)


Rated 5 out of 5 stars

Just what I was looking for!

Just what I was looking for!

Needed something washable and light weight to put on my passenger seat for when we transport our caged pet.
Perfect - easy to put on and take off the seat. Looks in keeping with the car interior ( didn’t want anything v brash or two highly coloured).

Fabrics a good high quality, so durable. On first outing we had a water spill from the in-cage water bowl which would have gone straight on the seat if we’d not had our Oet Rebellion seat cover. Didn’t notice until I got gone, and was delighted when I found out that nothing had got through the cover to the seat.
Worth it just for that, but will defo make it much easier to keep the seat clean, and stop bits dropping down either side of the seat.
Thank you!

Date of experience: September 03, 2024

Reply from Pet Rebellion

Thanks Stef! What a review! =)


Rated 5 out of 5 stars

Excellent customer service

I’ve ordered before from Pet Rebellion and the products speak for themselves. Excellent quality.

This review is about customer service. In short, my most recent order didn’t materialise. I tried phoning the courier but couldn’t get through to an actual human being. According to the tracker my package had been collected several days ago but was showing as ‘delayed’.

So I phoned Pet Rebellion and explained what had happened to Ray, who was brilliant. He said I shouldn’t have to be chasing the courier and to leave it with him. Within half an hour he called me back and said it seems the courier has mislaid the parcel so he was sending me another one and it would be delivered the following day. That was yesterday and I’ve already had notification this morning from the courier that they will be delivering this afternoon.

We all knows things can go wrong sometimes and this wasn’t even the fault of Pet Rebellion themselves; but the way they dealt with it quickly and effectively was first class. Thank you Ray.

Date of experience: September 02, 2024

Reply from Pet Rebellion

Thank you Sarah =)


Rated 5 out of 5 stars

Brilliant x large door mat

Brilliant x large door mat, which arrived within less than 24 hrs of placing order.

What quality, looks great, feels so soft and best of all it doesn't move when my American bulldog charges through the door .

Date of experience: August 22, 2024

Reply from Pet Rebellion

Thank you =)


Rated 5 out of 5 stars

Perfect Customer Service

Perfect Customer Service, had a minor issue with a previous order, This was resolved quickly, professionaly and without any quible.

Since placed a second order for Dog sofa Cover....Item is brilliant, great size and quality and does not slip or move unlike others I have purchased elsewhere.

5 star service, Highly recommended. Thank you

Date of experience: August 06, 2024

Reply from Pet Rebellion

Thank Jo! anytime =)


Rated 5 out of 5 stars

The confidence in the quality of Pet…

The confidence in the quality of Pet Rebellion products makes decisions easy, the difficulty is in the selection process. As a satisfied customer of two years I look forward to viewing the latest product. Keep up the good work.

Date of experience: August 17, 2024

Reply from Pet Rebellion

Thank you Malcolm =)


Rated 5 out of 5 stars

Exceeded expectations!

To be honest, I ordered this not expecting it to be that great, but I am pleasantly surprised! I'm using it as a main rug and I'm really impressed, it's super soft but feels really substantial. It hoovers brilliantly and looks great. My greyhound absolutely loves it too. One of those rare times when the price actually belies the quality. Thanks Pet Rebellion!

Date of experience: August 10, 2024

Reply from Pet Rebellion

Thank you! =)


Rated 5 out of 5 stars

Great quality!

I ordered two mats and a rebellion bag and I am really happy with my purchase.
Both mats are great quality with no water getting through the mats. The muddy paws mat feels like carpet quality which I am really impressed with. The bag is really sturdy and has enough pockets for all your walking needs!
I definitely recommend rebellion and will be back to purchase more!

Date of experience: July 15, 2024

Reply from Pet Rebellion

Thank you Susan =)


Rated 5 out of 5 stars

Excellent service

Excellent service with my product arriving the next day and is exactly as described. I ordered a cover for the back seats of my car and it was extremely easy to fit and my dog is very happy indeed. I will definitely order from this website again and recommend to friends.

Date of experience: August 02, 2024

Reply from Pet Rebellion

Thank you Charlotte. =)


Rated 5 out of 5 stars

So easy to order

So easy to order, and quick delivery.
Love our sofa covers ...
Highly recommend... XX

Date of experience: August 29, 2024

Reply from Pet Rebellion

Thank you Pauline =)


Rated 5 out of 5 stars

Fabulous products

Fabulous products, the dogs love them. Quick delivery too
Very pleased

Date of experience: September 04, 2024

Reply from Pet Rebellion

Thank you =)


Rated 5 out of 5 stars

We are repeat customers and have…

We are repeat customers and have several of the sofa covers, rugs & mats and these are all house savers from our fabulous cocker spaniel who loves the water & all of his outdoor adventures! Highly recommend and the delivery is always super quick :)

Date of experience: August 09, 2024

Reply from Pet Rebellion

Thanks Lorna =)


Rated 5 out of 5 stars

Excellent quality

Excellent quality, non slip dog bed for sofa. Bigger than expected which was great as I have a greyhound.
Quick dispatch
Highly recommended

Date of experience: August 07, 2024

Reply from Pet Rebellion

Thank you Paula =)


Rated 5 out of 5 stars

Needed a car seat cover

Needed a car seat cover, to keep the seats clean from dirty work clothing. The sport seat cover fits perfect and is very comfortable. Item was quickly dispatched and the courier left the package as requested. Would recommend this company if you require covers.

Date of experience: July 15, 2024

Reply from Pet Rebellion

Nice one Owen =) Thank you


Rated 5 out of 5 stars

Returning customers

We’ve already been customers of Pet Rebellion and really rate their goods. This time we purchased a boot and bumper protector and have once again been pleased with the quality, price and speedy delivery. I’m sure it won’t be the last purchased we make

Date of experience: July 09, 2024

Reply from Pet Rebellion

Thanks Gill. =)