29 total
We had an issue and Michael was a great to assist and solving our problem. He even did a video call to help find the issue. Our part was shipped immediately that day. My wife loves the Panda trike, recommends it to anyone interested in a trike.
Date of experience: September 03, 2024
At this point in time, only 25 km, I can only give my Panda 5 Stars.
The trike arrived fast and so cleverly and securely packed. All parts were securely protected, maybe too much on a couple, and a bag of spare nuts, bolts, washers was included.
Assembly was more time consuming than I anticipated, about 6 hrs, but I went slow, reading instructions several times, and have some physical limitations impeding a faster completion operation. All necessary allen and open ended wrenches were included and I like the solid way the fenders attach to
the frame. My one suggestion for the self-assembler would be to take or ride your trike to a bicycle shop and have it tuned and checked for correct assembly.
As I stated my limited mileage was caused by a balky controller display but primarily by a major mistake on my part. This is where Perraro really shined in my experience, Customer Service.
Mike was a pro at handling a temperamental breakdown on my part initially and subsequently working through all the issues, troubleshooting, and attempting to resolve the breakdown caused by me as well as the software issue of Perraro.
Working with Mike and operations supervisor Aaron we determined an extremely fair solution in half a day. I expect to be back riding with my disabled vet's group in the near future.
The biggest con of the Panda is its weight. (about 100 lbs I believe. It will be a hassle transporting in my SUV but achievable. Build as solidly as the Panda is, a heavier weight is acceptable.
I did considerable research before purchasing the Panda. Addmotor and Maxfoot had comparable trikes making the choice more difficult. I settled on the Panda based on good reviews, great price for quality, the numerous extras included, and speed of delivery. I don't know the quality of the other two but I couldn't be more pleased with my decision at this time. Ted Nordin Arizona
Date of experience: September 12, 2024
Super solid built etrike, and would be a 5 star rating if not for he software that regulates breaks and total lack of customer service. When you stop pedaling to coast it automatically applies the breaks and about throws you off the bike. When you turn the pedal assist to a lower number it applies the breaks to reduce you to the new speed vs. letting you coast to the new lower speed. I've owned 3 electric bikes and test driven etrikes and they do not apply the breaks. Maybe there is away around this, but since their customer service doesn't return calls, chat requests, or email requests I have no idea. If they could fix this one key area the bike would be a 5 sta.
Date of experience: August 06, 2024
Reply from Perraro Electric Bike
Thank you for your feedback and for bringing this to our attention. The magnetic braking system on our e-trikes is designed to meet UL safety requirements, which include automatically applying the brakes when pedaling stops. However, we understand that this can affect your riding experience.
We want to help you enjoy your e-trike to the fullest! Our team can assist you with reprogramming the braking settings to better suit your needs. Please reach out to us at support@perraroelectricbike.com to request a software update, and we'll be happy to assist you further.
Thank you for your patience and for giving us the opportunity to improve your experience with our product.
Outstanding customer service.
Placed my order for a trike and it was delivered just a few days later. It’s very easy to communicate with this company, they even answer the phone. I highly recommend you give this company a look.
Date of experience: August 23, 2024
i did not receive what was displayed. i purchased kenda tires that had should have had the reflector built into the tire, the big sales point for me. but NO i did not receive the tire that was advertised, this is why i us to disappoint.
Date of experience: August 17, 2024
Reply from Perraro Electric Bike
Thank you for your feedback, and we apologize for the inconvenience caused by the incorrect tires.
To resolve this, we have sent you a return label for the item, and a full refund will be processed as soon as we receive the returned tires. Your satisfaction is our priority, and we are committed to making this right.
If you are satisfied with the resolution, we kindly ask you to consider updating your review to reflect your experience with our customer service. Your feedback helps us improve, and we truly appreciate your understanding and support.
Thank you for giving us the opportunity to resolve this matter.
I waited a while to write this review because I wanted to make sure I liked the product. I love it. The trike was easy to assemble and is everything they say it is. I did a lot of research before I bought this, and I'm glad I did. Now that I've had a chance to ride the bike, I can see it is very high quality and a joy to ride. I made a carrier so I can take it anywhere, with my wife and her two-wheel bike.
Date of experience: August 05, 2024
Communication has been excellent! The product was ready to ship much sooner than I anticipated, and the trike (Panda) was packaged in an extremely protective manner in its large cardboard box. Assembly was easy using the site video as a guide. I am very impressed by the Perraro product and their customer service! I gave it 5-Stars but it deserves 10-Stars!!
Date of experience: July 03, 2024
Reply from Perraro Electric Bike
Hello Bob,
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with our communication and that the Perraro Panda 3 wheel electric bike trike exceeded your expectations. It's great to know the trike was securely packaged and that our assembly video was helpful. Your 5-Star rating and kind words about our product and customer service mean a lot to us. If you need any assistance, please don't hesitate to reach out. Enjoy your new ride!
I recently purchased perraro electric bike, and I have been thoroughly impressed with its performance, quality and customer service . From the moment I took it out for a spin, I knew I made the right choice. It’s a joy to ride, and I find myself looking for excuses to take it out. Highly recommended for anyone looking for a top-tier electric bike experience!
Date of experience: July 08, 2024
Reply from Perraro Electric Bike
Hi Joe,
Thank you for your amazing review! We're thrilled to hear that you're enjoying your Perraro electric bike and that it's exceeded your expectations. It’s great to know that you're finding joy in every ride. Your recommendation means a lot to us!
If you ever need anything, we're here to help. Thanks again for choosing Perraro!
This specific Trike may be more than needed , expected. Riding a trike is very different than a bike & lots of learning curves required. This trike is very heavy duty & powerful, the speed and excelleration can get you in trouble quickly. A learning curve is required.
Date of experience: June 19, 2024
Reply from Perraro Electric Bike
Thank you for your review. We appreciate your feedback on the Perraro Panda e trike. The trike's heavy-duty build and powerful performance are designed for durability and strength, but we recommend taking time to get accustomed to its speed and acceleration. If you have any questions or need further assistance during this learning period, please don't hesitate to reach out. Enjoy your ride!
They are so much fun to ride very solid and they have a nice basket cooler in the back and a nice little basket in the front to put different items and your groceries. My wife and I like them very much. We’re talking to all of our other friends to buy them also.
Date of experience: July 08, 2024
Reply from Perraro Electric Bike
Michael,
Thank you for your fantastic review! We're thrilled to hear that you and your wife are enjoying your Polar Trikes. It's great to know that the features like the front and rear baskets are coming in handy. We appreciate you spreading the word to your friends—it means a lot to us!
If you ever need anything, we're here to assist. Happy riding!
Best regards,
Mike
I was having problems with the computer display on my new Panda trike. MPH and the odometer were inaccurate and Pedal Assist 2 and 3 were not working. After explaining my problem to Perarro, I received a new display in the mail. All problems are fixed, and I very pleased with my new trike and Pararro as a company that stands behind it's product.
Thank you Pararro!!
Al Hellenthal- Iowa
Date of experience: May 17, 2024
The ordering and customer service was great. The assembly instructions were at about 90 out of 100. The front basket mounted light threw me but i was able to figure it out from the photos. The battery takes a bit of effort to get it to seat properly. I hope it will loosen up a bit with more use.
Date of experience: June 24, 2024
Reply from Perraro Electric Bike
Thank you for your detailed review of the Perraro Panda electric tricycle! We're pleased to hear that your ordering experience and our customer service met your expectations. We appreciate your feedback on the assembly instructions and will work to make them even clearer. If you have any further questions or need assistance, please don't hesitate to reach out at 949-414-8003 or email support@perraroelectricbike.com. Enjoy your new ride!
Nice folks at the factory. Issue I had was 15 or so loose screws.Couple of them on the front brake assembly.
Perraro Replied and said they would try to do better on loose screws.
In my opinion The throttle applies too much power with very little twist, a smoother acceleration would be much better and safer.I believe.
Date of experience: June 11, 2024
Reply from Perraro Electric Bike
Thank you for your feedback. We're glad to hear you had a positive experience with our team. We apologize for the issue with the loose screws. Your safety is our top priority, and we will address this to ensure it doesn't happen again. If you need any further assistance, please don't hesitate to contact us. Enjoy your electric bike!
The customer support representative was very thorough. They were able to troubleshoot the problem, and in the end sent me a brand new battery.
Date of experience: July 05, 2024
Reply from Perraro Electric Bike
Norman,
Thank you for sharing your experience! We're delighted to hear that our customer support team was able to assist you and resolve the issue with a new battery. Your satisfaction is very important to us, and we're glad we could help.
If you need anything else, please don't hesitate to reach out. We appreciate your feedback and support!
Tires arrived as ordered. packaging was a tad suspect and the box was falling apart and seemed too small but no damage to tires. Shipping took a bit longer then I had expected but was reasonable.
Date of experience: June 10, 2024
The order was shipped right away. I don't have time to install for a couple of weeks as I will be traveling and not taking the trike with me this trip
Date of experience: July 23, 2024
I’m an older man with balance problems. The Panda trike has been incredibly helpful and allows me the benefit of getting some exercise.
The trike is very well-made and I would recommend it to anyone.
Date of experience: March 25, 2024
Reply from Perraro Electric Bike
Thank you, Barry, for sharing your positive experience with the Panda electric tricycle! We are thrilled to hear that it has significantly improved your mobility and exercise routine. Our team is committed to providing high-quality, reliable 3-wheel bikes that cater to the needs of our diverse clientele, and your recommendation means a lot to us.
Should you have any more insights or require assistance in the future, please feel free to reach out. Enjoy your rides and the newfound freedom that comes with your Panda Trike!
I'm unhappy to say I have a big problem trying to ride this trike. It keeps veering off to the side of the road when I try to pedal it. It feels like it wants to tip over. I lean my body way over the opposite way to try to keep balanced. It is very hard to pedal unless you are using pedal assist due to the weight of the trike especially the heavy battery. My neighbor says when I was riding it, she saw the back rear tire on the right was wobbling. This tire came pre-assembled. I don't know what to do about it. I sent a message to the company but have not heard back as yet. I am thinking about taking it to a bike shop. The problem is finding one who will work on it and how to get it there. I was so looking forward to riding it. What I thought was going to be so much fun has turned into a headache and probably more money to be spent.
Date of experience: May 15, 2024
Reply from Perraro Electric Bike
We’re sorry to hear about the issues with your trike. Please call us at 949-414-8003 so we can help you resolve this quickly. We are here to help until you are 100% satisfied and ensure you can enjoy your trike as soon as possible.
Thank you for your patience.
Very nice people to deal with. The bike is great takes some learning to ride a trike. Very positive experience . Glade I purchase from them
Date of experience: June 15, 2024
Date of experience: August 19, 2024
